We got two iced coffees and ordered 3 food menu items. Coffee and food were okay. The problem I had was the service. I pulled up, she shared the payment screen with me, I did the tip, and the moment I paid for it she lifted her head and said "Oh by the way, we are out of plain croissants but we can give you a chocolate croissant instead"
She knew they were out of the item I purchased and still proceeded to let me pay for it in hopes I would just be okay with another item instead. I asked her why she just let me pay for it when she knew they were out and she just shrugged her shoulders with no response.
My daughter couldn't have any other item so I asked for a refund for the croissant and she acted like I inconvenienced her when the entire situation could have been resolved had she just been honest from the jump.
The entire situation just felt slimey to me. read more