First time brow wax here and it was great! I had Emily and she did an excellent job! She made…read moreconversation easily and my brows looked great! I'll definitely be back! Remember to bring coins for street parking or park at the library.

Callie is amazing. She is so welcoming and makes me feel comfortable. She does great work and pays…read moresuch close attention to detail. My brows look thick, shapely, and the best color for skin/hair. She's the best! Also. the shop is warm and inviting. It always smells great, too. LOVE DTWN Sassafras!

Cassandra is awesome for a Brazilian. She was professional, sanitary and fast. Plus she used hard…read morewax which hurt less! I'll be back and want to try a facial sometime too with her! She's at Indi Suites which I love being able to book online. And also love supporting local business owners. Hi

I decided to make a last-minute appointment to get my eyebrows done and Urban You had an…read moreappointment for that afternoon. It was a little confusing to get into the building just given it's off of the east beltline but when you walk in it's very clean and well marked. The entryway was absolutely beautiful and the establishment was extremely clean. My aesthetician was great and very prompt in helping me in addition to completing the appointment in a timely manner. There are a lot of different services that you can have at urban you and I'll definitely be considering a facial at some point in time. The costs or what you would expect for the Grand Rapids area but the convenience of same-day appointments and online scheduling was key for me. I'll definitely be coming back.

I've been a customer getting Botox and lip injections for 4 sessions- never had a problem until Im…read moreI went to this location - my Botox was increased so I thought I'd have more tightness. I spent more money than ever before and I still have deep frown lines and crows feet. I got around 55-60 units. So you'd think- I'd be tight, but I'm absolutely not. Highly disappointed. I actually think the estheticians/nurses don't actually put a full unit in and actually just do half so the customer keeps coming back for more and more. So they're crooks and liars. 60 units on a 30 year old should NOT have the deep from lines and crows feeet I have they completely fooled and tricked and lied to me to try to get more money out of me I've lost all respect for this company. Definitely going somewhere else. If you want good truthful care STAY AWAY

I've had more than one really good experience here with Jamie. It is a very welcoming space from…read morethe moment you walk in, with a greeting from her sweet, little dog. It is generally pretty quiet in there, and you never really have much of a wait for your appointment time. The rooms are clean and comfortable. Jamie helps to make you feel comfortable and informed if you have never had a service before, or if you are new here. She is quick and efficient, but does a good job. She is also really good with telling you about aftercare, and tips/tricks, offering you products that she has for sale there to continue your aftercare at home. There are specials, too, if you pay attention to those.

I have been a repeat client at Refinery since they opened. I have been a client of Jamie's for…read more.. dang almost 15 years?! I was so excited to hear she was opening her own space and it is fabulous! Not only is it beautiful but it has so many amazing services to offer! From Sugaring (I'll ONLY go to Jamie for my bikini sugar!), skincare, to lashes & brows. And on top of that Jamie does continuing education for other estheticians! They have some great products for sale, as well. Oh, and an adorable shop dog named Olivia :) Highly recommend Refinery and send everyone I know to get sugared there!

TLDR: this place is a newer business and it's clean, well priced, super friendly, and gave me…read moreexactly what I asked for! Definitely worth checking out! I never leave reviews places but I was so impressed with Aria I had to. I moved to Grand Rapids a few months ago and ever since my move I've been looking for my new nail place and I finally found it! I tried so many other top rated nail salons in the area and either wasn't thrilled with the service or the prices were outrageous at all of them. I tried Aria this week and they did an amazing job! I got a classic pedicure with gel polish and builder gel with a design for my hands and everything was exactly what I asked for. The whole place felt clean and well kept, the pedicure was relaxing and the woman helping me took her time and did a great job. Swan did my nails and was meticulous about getting them exactly as the inspo picture I showed her. She checked in with me several times to make sure I liked them and was so patient when I changed my mind 3 times on what color/design I wanted. My appointment was in the evening and even ran long, a little past their closing time, and I didn't feel like they were rushing to finish or get me out the door at any point. Their pricing seemed very fair compared to many other places I've been and they even made sure to clarify exactly what I was paying for with each service. I had originally made an appointment for a builder gel full set because I had Gel X on my nails from another salon. When I got there they looked at my nails and told me they could work with my current nails and do a builder gel fill to save me $10 instead of charging me for a full set. They could have just kept my appointment as-is and charged me for a full set since my nails had been done somewhere else and I never would have known. The fact that they offered me a better option speaks volumes to their honesty and how much they care about their customers! I was very impressed. Overall I paid exactly what I expected based on their website pricing (even less actually thanks to the fill). I got the classic pedicure with gel polish, I asked for French style on my toes ($10), I got a builder gel fill, and I asked for a design on my nails ($10). All together I think I paid $123 which is exactly what I had expected. (I paid that price just for my finger nails at another highly rated salon in the area that charged me a $10 add-on just to clean up my cuticles and call it a manicure, and also charged a $10 add-on just for putting polish over my clear gel x set) Overall this place was clean, friendly, had very up front and fair pricing with nothing hidden as an unexpected "add-on", and they did exactly what I asked for without rushing. I Highly recommend! - a side note for anyone like me - my nails grow very quickly, so I'm always looking for a nail salon that will clean up my cuticles and get my set as close to my nail bed as safely possible so they don't look grown out in just a few days. Swan did this perfectly without me even having to ask her to!

Aria is a beautiful space! Very serene and very clean! This is my second visit and all of the…read moreservices I received were great! The staff is very friendly and you don't feel rushed. My daughter got a gel pedicure and gel manicure with a cute flower design. I got a gel pedicure and acrylics - both look awesome!

This was my first time visiting this nail salon and I had a wonderful experience. I called ahead to…read moreschedule a manicure and pedicure both the customer service over the phone and in person were excellent. I was quickly seated for my pedicure after choosing my color. The staff was very accommodating when I felt the water was too cold, they quickly adjusted. I do think it may have been a water issue because it would change to cold quickly but the staff addressed my concern right away. The person doing my pedicure really took their time and ensured I was comfortable throughout the entire pedicure. After an amazing session I moved on to my nails where I was quickly seated in the high back comfortable chairs. The station was very clean and the manicurist was gently when doing my nails. I asked for just polish but the salon offers an array of options like shellac, gel, dip, designs among other things. Overall I was pleased with the quality, cleanliness, location and service. The salon is beautifully decorated and has bright lighting and a calm atmosphere. It wasn't loud and also not so overly busy or crowed on the day I went (a weekday). It was easy to get to and park. I would say pricing is fair and very similar to the various salons in the area I have been to. I would recommend this salon and will be visiting again

I got a fill on my acrylic nails this past weekend. I was not happy with my previous set from a…read moredifferent salon. But these were beautiful and natural looking. Will be going back from my next fill.

Epic Service, clean salon, and Lauren, my Lash stylist is highly skilled at what she does. I highly…read morerecommend this salon and the staff is very friendly. For some R&R, check this place out!

Love this place! All the girls are so friendly and welcoming. Very clean and I'm always happy with…read moremy lashes

Great place with such a positive vibe! All of the stylists are amazing and really care for their…read moreclients. I've gotten my hair colored, cut, etc here for many years and they always take the time to listen to what I want and achieve what I'm looking for.

***Beware*** I would definitely NOT recommend this company…read moreor the stylist Kayla for any services. I paid over $1k for Dresmcatcher hair extensions, known to be the best extensions. Within days numerous Extensions were slipping out and others barely hanging on. I discovered that her training for certification consisted of watching a bunch of YouTube videos, no classroom training she didn't even take a formal class. I had to have a consult done at another salon to get this fixed after Caledonia hair company refused to fix them or to refund my money in full . The other salon said it's the biggest mess of hair extensions she's ever seen and the person who did them has no business offering this service and recommended I formally complain to Dreamcatchers. I attempted to resolve this issue with the owner of the company who abruptly hung up on me . This business has unknowledgeable, poorly trained staff and horrible customer service . Save your money and time and go elsewhere .