I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!

If you're looking for a new wax place, this is where you need to go!! Julie is absolutely AMAZING!…read moreShe is so sweet and makes sure you are as comfortable as possible throughout your wax. She really makes you feel relaxed. She takes her time with the wax to make sure that every hair is removed! I absolutely love the silky smooth skin she leaves me for weeks!!

From the owner: I wax everything from brows to toes, so you can be sure every visit you'll be leaving with a silky…read moresmooth feeling.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

I'm no stranger to waxing. For years, I've had my eyebrows, lip, and stomach waxed and none of…read morethose areas even phase me anymore. However, I've always been too scared to try a bikini wax because of how sensitive the skin is below the equator. Anyway, I swallowed my fears and booked an appointment at EWC through their easily navigated, and very convenient, app. I didn't have a tech preference when booking since I'd never been to EWC. I got Cara, and I feel I lucked out, even though I'm sure the other girls are nice. Cara was very easy going, soft spoken, and informative (and super professional!). I told her it was my first time doing bikini and asked her not to tell me when she was going to remove the strip, she obliged. She kept a light conversation going the whole time which really, really relaxed me and took my mind off of being stark naked (from the waist down) in the butterfly position with someone navigating around my vagina. The whole procedure took maybe 10-12 minutes (full bikini) and I am more than satisfied with first time results. I wouldn't say it's "painful" so much as it is uncomfortable and hot. The wax is warm, but the sting of the rip makes the skin feel like it's burning, but I swear only for a few moments. I have a relatively low pain threshold so I'd be honest. The actual pain is about 2-3 seconds immediately following strip removal, but truly, it's not terrible. I was geared up for *much* worse and was relieved. The redness subsided after about 3-4 hours and everything is nice and clean. I'm very pleased and look forward to continuing with this method of hair removal.

This was my first visit to EXC and I am so impressed. i ordered full leg wax. its sognifigantly…read morecheaper than Goulds at EWC, everyone was super kind and positive. They saw me right away. Ashley made me so comfortable and she does quality work.

I've been going back and forth with myself about getting my upper lip waxed. It's not too bad but…read moreas you get older you discover more hair in undesirable places. So before things get out of hand, I pulled the trigger and made an appointment. The place is super cute and feminine. The manager was very helpful and was able to address my concerns. Because it was my first visit, I got a 50% discount!!! The young lady that provided my service was very nice and made sure I was comfortable. A few minutes later I was smooth and hairless. If I make this a regular routine I would definitely come back.

This was my first visit here! Found them on Yelp and saw a few videos of them on TikTok! Black…read moreowned! I was able to schedule a waxing online. When i arrived, i was greeted at the door by the lovely staff! The decor is well thought off! All pink and very aesthetic! Many photo ops! They offer memberships and even have merchandise for sale. My wax was a great experience! Will def be back in the future

I have been searching for a holistic spa that does a good facelift Lymphatic drainage massage …read more THIS IS THE PLACE! What a hidden gem! First off you walk in and the ladies are so so kind. The environment is peaceful, comfortable, and your body just seems to take a deep breath. I have had 3 treatments at Champalou now, Tiffany is AMAZING and so knowledgeable I will make visiting this spa part of my wellness routine. The owner also has her own holistic skincare line which is fabulous. The blue Tansy oil is amazing. I also love that the ladies here seem to be rooted in Christ. You can just tell by their smile and energy! I wish I had known about this place earlier, and I will be telling all my friends!

Everything was wonderful from entry to exit. I went for a facial and totally enjoyed every minute…read more It was a soothing and relaxing experience. Jennifer was excellent and I will definitely book another appointment. It was a much-welcomed change from the large chain establishments.