Had a 90 minute facial with an upper body massage and it was amazing. Emma did a fantastic job! It…read morewas relaxing and an all around great experience.

I had an amazing spa day thanks to the services provided by Emma. Emma was professional,…read morerespectful and a pleasure to chat with. I definitely will be back ~ thank you Emma for a wonderful day! Patricia

"Kelowna Best Kept Secret" This FAMILY hair salon has been…read morein business for 37 years in the same location. All of the stylists have years of experience. From perms, roller sets, streaks thru cap, foils, colour, short hair, long hair, barber cuts for men and other hair services in between. I have been going for well over 10 years to Michel. From creative styling, cut, colour to foils and pains of growing my hair out longer. I leave the shop feeling happy & pretty!! Angie, Michel, Rose, Rene, Therese, Rosemarie, Adel and Angel. (I hope I haven't forgot any of the names of the wonderful stylists). Corinne is at the front to greet you. Knowlegeable and also has been with the salon awhile. This kind of tells the story... Beverley E.

The staff at Serenity are warm and welcoming, and the environment is really comfortable and…read morerelaxing of course! I had 6 laser treatments done on my bikini line and am REALLY pleased with the results! I'm considering going back to get more laser in other areas! I've also had a relaxation massage as they gave 50% off the service for my birthday, which is a nice touch (and great massage too, thank you!) I've recommended Serenity to multiple friends!

I have been coming to Serenity for over 10 years now and I've never been disappointed. Janice has…read morealways customized my treatment based on my skin's needs. I recently had a couple of treatments using the Alma machine for non surgical facelift. The results have been excellent. My girls have both had the AviClear treatments for acne and their skin continues to clear more and more each month. I highly recommend their services.

I went to NJ's because I was interested in having a healthier hair colour, and I was looking for an…read moreoption other than Aveda. I am very picky about colouring my hair and I've had it done at NJ's twice (by Mikhyla) and it looked great both times. Great customer service and you feel pampered while you're there.

Just had a great first appointment here for a cut. While the outer building is still under…read moreconstruction, the salon interior is really nicely done and makes a relaxing environment. Very happy with my cut by Victoria, which included a short aromatherapy massage. Will be back i'm sure!

I've been getting my nails done for over 20 years, and Angie is hands-down the absolute best nail…read moretechnician I've ever had! Two weeks after an absolutely horrible visit at a different local salon (feel free to read my review for that one...OIY!), I called Angie based on the positive reviews she has already received. She was very up-front about working on other salon's disasters and explained her pricing structure. I felt an immediate sense that "she knows her sh**" and I promptly made an appointment. During our first appointment, she was alarmed about the state of my nails...and rightly so, I'll add - they were in a dreadful state after going to a chop shop that calls itself a spa - hah! She professionally advised me that she could definitely help, although it would take some time to get them into "magazine quality" state. She took the time up-front to examine my nails thoroughly and explain what she would do. (I have never had anyone do that before!) It is now almost 4 months later and my nails have never looked or felt better and they are "almost" in magazine state. In my humble opinion, they already are amazing so I can't wait until she advises me that they are up to her standard. ;) Angie is punctual, professional and her salon is spotless! She has created a very welcoming and relaxing space and she truly cares about her clients and their well-being...I am not just a number or a quick buck. Skip the chop shops Ladies - consider the health of your nails and visit someone that actually takes the time to do it right not just fast!

Had a really great relaxing pedicure and brow/ lip wax with Ali. Highly recommend this salon. Lots…read moreof great color selection for polish and a luxurious, relaxing pedicure experience. My feet were pampered! Very clean. Friendly,experienced staff. Will definitely return here.

I've looked for a great hair artist/barber and this was the place. The vibe in here is so chill and…read morerelaxed, yet funky. Kim did this for me and I will 100% be going back!

Not everyday you are greeted by a dog ( Winston ), get a fantastic theological discussion, all the…read morewhile getting a great haircut. Alex is a solid man with a great view on life and an excellent barber. Plan B's aesthetic reminded me of the art district / punk clubs I would frequent as a youth. So it was familiar and welcoming for a concrete surfer such as I. Absolutely will be booking another appointment. Great vibe, great cut and super chill. Thanks crew. Mahalo.

DO NOT BOOK FACIAL HERE - BURNED FACE. TERRIBLE CUSTOMER SERVICE RESPONSE…read more I went to Bella on January 16, 2024 at 3:15pm for a facial. I took a picture before so I could compare to the after (which time stamped). During the facial, she held the LED light on one spot on my forehead for too long and it caused a burn. When I winced she took it off and I believe cooled it down in water, my eyes were closed so it may have been something different. Immediately after the facial, I took another picture ( time stamped) and had discomfort to the area. I thought it might resolve overnight, however it was still present the next day and I took another picture. I understand that many small businesses are struggling and I reached out to the team directly with the pictures and what happened. I requested an apology and a refund. Despite this, they did not believe me and wanted me to come in person. I live in a surrounding community and was unable too. They asked to meet over Skype and I was unable to at that time and provided an alternative time. They then told me they did not see it in person the day after it happened and would not refund me. They stated I needed a lawyers letter and they would process it through their insurance and see. It is very unreasonable for me to pay $500 for a lawyers letter to get a $120 refund. I understand that complications happen and I tried to deal with Bella Spa directly for an apology and a refund and they should extremely unprofessional behaviour. Save your face, go to one of the many beautiful spas in the Okanagan!

Love getting my eye lash extensions here!! Nice and clean everyone is super friendly.read more

Finding an electrolysis is very difficult. I have used Cynthia many times and have found her to be…read morevery professional. she has the credentials that make her stand out above the rest! I am very fair and the laser hair removal does not work for me, hence my visit to Cynthia. I find her extremely flexible with my schedule. She will even come in on weekends/holidays! I love the fact that she only takes cash as cash is king especially these days. Thank you Cynthia!

She's super sweet and interested. Very easy to arrange an appointment with her and her service is…read moregreat. I've been to her once and I was very impressed how detailed she explained the process. The physical condition of her office is also nice and cozy, reflecting her personality.