The day started out great. Got to the Marina at about 8:30 to pick up our rented pontoon. Everyone seemed so friendly and helpful... My husband and I were camping at Wax campground just around the corner from the Marina since Friday and rented the "7 person" pontoon for Sunday so we could enjoy the lake with our kids and grandbabies. We immediately went straight to the campground and anchored the boat while we cleaned up, broke down our campsite, and packed it all into the truck, showered, etc. So the first hour to hour and a half that we had the boat, we had it parked. All that is perfectly fine. We were waiting on our youngest kiddo to get there anyway. When we finished up we took it back over to the marina and anchored waiting for my son, my husband thew out the fishing line for a while and I read. My son gets there, we head out on the lake a ways and notice that there is water standing on the boat...enough to cover my feet and our shoes were floating. We figured, ok water is coming in because its choppy because of the traffic...let it go. We find a spot, anchor and put the ladder on to climb down and float in the water. As I climbed down the ladder the whole left side of it bolts and all pulled up out of the saturated floor and I almost fell off of it. We knew we were heading back to the Marina in a little while to pick up my son and his family (my grandbabies) after they got out of church so we went ahead a floated and I planned on speaking with the owners when we got back in to see if there was possibly another boat we could use because this one was HOLDING water, a significant amount of it and my kids were not going to be able to climb up and down that ladder safely AT ALL. When we got back to the marina, I went in and started to talk to Kim, I said " Ms. Kim, I dont want to sound like a complainer, but I have a couple of issues with the boat," she immediately stopped me from speaking and told me "your going to have to deal with him" and pointed to who I am assuming is her husband/Owner. So I did, I started telling him that I was worried about the amount of water that was standing and about the ladder pulling out, and I also mentioned the crazy amount of spiders on the boat...my son and I knocked 7 total off of us...before I could finish this man cut me off started quickly walking out the door to "go look at it" and telling me that the best thing to do was just "give me my money back" and it was not politely. He was immediately on the defensive. I tried to tell him as he was practically running away from me that I wasn't there for my money back, I wanted to see if there was another boat we could use to SAFELY enjoy our day, but he would not listen. When we got out there to look someone on the dock pointed out to us that there were 2 more spiders on the boat next to my sons shoulder. Well when that happened this man started yelling at me about how "he cant do anything about spiders" and never even looked at the ladder or the water that I originally came in concerned about. Now I am not ignorant, I had just spent two days in a tent as I often do, and I have also rented several boats before, I KNOW there are spiders in nature thank you very much, but the AMOUNT of them was excessive. HOWEVER, AGAIN that was not my main complaint, but it WAS THE ONLY ONE that these owners would point out very loudly in front of the entire marina. When I went back in to get my money (again not what I was going for but at this point after being treated the way I was and talked down to like a dog I was sure going to take it and go) I wait in the line, get up to Kim and AGAIN started out saying "I'm sorry this has turned into this...." and before I could finish my statement, Kim cut me off and started yelling at me about spiders in nature and about how I just came in there took half the day and expected my money back, like I was trying to rip them off, so I told her then just give me half my money back...she said "OH NO I'm giving you all of it" in a very condescending tone. Funny that she will yell at me about the spider problem but literally pointed in my face and told me to "SHUT UP AND LISTEN" anytime I talked about the actual issues with their boat, she at one point had to apologize to a little boy behind me because she cussed at me. While we went back and forth, because of course at this point I was not happy at all, she was getting the money out of the drawer to refund me (which again was the rude mans idea not mine) I kept reiterating that my complaint was the water and the ladder not being safe she told me AGAIN to "SHUT UP or she wasn't giving me shit back" that is when she had to apologize to the little boy. The only time she acknowledged the water standing she said "when you have four people on the front of a boat the water is going to splash over" when I reminded her that I only had 3 people on the whole boat, she again got angrier. Several times I tried to say fine, we are good, just give me my money back and w read more