I am writing this review with a lot of disappointment because I have been a loyal customer of this…read moresalon for almost three years. I genuinely wanted to continue supporting the salon, but unfortunately, my most recent experience was the final straw.
My nail technician was Jean, and when I first started going to her, I was very happy with my services. However, over time, I began noticing several red flags. I would routinely make my appointments two weeks in advance, only to arrive at my scheduled time and still have to wait. I also noticed that Jean would tell me she could do certain nail designs, but once the appointment began, it would become apparent that she could not execute the design as promised.
During my most recent visit, I specifically asked Jean beforehand if she could complete a particular design, and she assured me that she could. As the service progressed, I realized that the design was not coming out the way I had requested. I very politely asked her to stop because I was not happy with how it was turning out. Her reaction made me uncomfortable, and it felt as though she was upset with me for simply expressing my concerns.
To make matters worse, she had already cut my cuticle during the service. At the end of the appointment, I felt extremely uncomfortable because it seemed like they were rushing me out of the salon. My nails were done on Friday, and they are already chipping. For the price I paid and considering the fact that I have been a loyal customer for almost three years, that is completely unacceptable.
Unfortunately, this is also not the first time I have felt that Jean has been aggressive or had an unpleasant attitude toward me. I have overlooked previous incidents because I genuinely wanted to support the salon and maintain a good relationship with my nail technician. However, this experience crossed the line for me, and I will no longer be returning.
Another issue is the front desk. The owner, Jessie, also handles the front desk by herself, which frequently results in very long lines just to pay and leave. I understand that running a business can be challenging, but after being a customer for nearly three years, I expected a better overall experience.
It honestly saddens me to write this because I have supported this salon for a long time. However, loyalty should be appreciated and met with professionalism, good customer service, and quality work. Unfortunately, that is no longer the experience I am receiving here. I hope the salon takes this feedback seriously because I would hate for other long-term customers to have similar experiences.
