This is the most unprofessional business I have ever been to. I've been to maybe 3 sessions prior…read moreto my last session. My last session was ok nothing out the usual. Once it was time for my next session I didn't get a reminder so I called the store to find out my appointment time. The supervisor answers and informed me that my account was placed on hold. I ask why and she says that the last person to wax me says I asked her for inappropriate activity. Highly upset I asked the supervisor to have that person investigated because that was an accusation and I was highly upset. I went on to let her know how disgusted I was and upset. No one reached out to me to discuss prior but was quick to accuse me. I asked if there were any recordings of conversation and there isn't any. I asked for the owner to reach out. I was told I would be contacted. I called a total of 4 times with no return call or owner. Finally after 3 weeks of no contact the supervisor calls back and says my membership was canceled. Take in mind there was no investigation done to protect the customer from false accusations. The owner never reached out and I did all the communication on something that was 100% inaccurate and unprofessional. Not only did you not protect your customer but you did not hold your staff accountable for falsely accusing.

I have visited this sugaring studio for probably the past 3 years. Overall, the front desk staff is…read morefriendly, facility is clean, and I usually have a great experience with one particular sugarist--Katy Mathis. My reason for giving two stars is because prior to Katy, my experience at LA Bikini was consistently inconsistent due to the high level of turnover with staff members. Some were rude, some inefficient, some apathetic. But when I met Katy, I knew she was someone I had to lock in as a permanent service provider. FYI ladies--when you're getting hair ripped out of your hoo ha, having a relationship with the person doing it is paramount. You have to be comfortable with the person doing it, and the staff at LA Bikini seemed to be so unpredictable before Katy that I almost stopped going altogether. Now, to reach my point for giving two stars: as a business, why the hell would you sever the relationship with one of your longest-employed service providers with whom your loyal clients have built a relationship over the years? As a customer, I feel like the decision to take away someone who provided me with such excellent service was a poor business move. Because I do not trust the service of others who are currently employed by your facility (not saying that they're not excellent staff members--I just don't know them or have a relationship with them due to the extremely high turnover I've observed over the years as a customer), I can no longer patronize this establishment. And that makes me sad, because it's not easy to build a relationship with someone who will be responsible for accessing our most sensitive areas. I don't know where Katy is now, but just due to the sheer lack of consideration that LA Bikini has shown towards its customers in severing a relationship with someone highly valued by those who pay them to employ people they trust, I'll no longer be attending this establishment.

This was the very first place I went to for waxing. While I love the end result, the waxings here…read morewere super painful, especially when they were done by Marci. Their team was always friendly but it wasn't a friend randomly confirmed that these sessions were more intense than need be.

My last 2 appointments have been changed to the Hoover location due to staffing issues. This has…read morenot been a problem since both locations are only a few miles apart. Marci still provides the same great service in a clean environment.

I've been doing hot wax for years and decided to try Sugaring. I'm so glad I made the change. It is…read morea lot less painful and I don't get read when I get waxed. Bre came very highly recommended so I decided to use her. It was pretty quick and painless, and I was not Red afterwards. This is located in a mini mall next to Phil Sandoval's and Tre Luna. Location is really nice in the bathroom was very clean If you haven't tried sugar, waxing before I would definitely suggest it

I was new to sugaring 6+ months ago... I have been an avid 'traditional' waxer for a good 15 months…read morebefore making the shift to sugaring. Honestly, I was nervous. I didn't know what sugaring was... but it was new. OMG. Y'all. While the end result is the same (smooth hair-free skin) the 'how' is different. Mostly painless. No irritation. Quick. ROOM TEMP SUGAR - no more 'burning' wax. For the last 2 appointments, I've had Reema. And I love her. For all of the right reasons - she engages in chit-chat and let's me babble (it's how I pass time and forget what we're actually doing). She's super fast but also expertly thorough. She runs on time and even early if you're there before your appointment start. I've had other great sugarista's too... but Reema is now my girl. My only negatives are (1) turnover seems high which means that my sugarista may change without notice and (2) it's REALLY pink. Like really. They claim to provide mens services, but the pink would be a huge turn-off if I was looking for mens sugar services.

I prefered the Hoover location but I've been here before as well. Their staff is just as efficient…read moreand the wax here wasn't as painful as one from Hoover though. Nowadays I prefer sugar waxing though. Far less painful!

This this is one of the best wax places I've ever been to. They are fast and efficient and a waxing…read moreis great.

I absolutely love this place and it is at the top of my list in my self-care routine. After getting…read morewaxed for so many years and it being super nauseating, I was looking for a change. This is when I stumbled upon sugar waxing and Liz. I have always had stellar service from Liz. So I gladly followed her to her new business, Cali Wax Bar. Liz is the best. She always makes me feel at ease and makes sure that I am comfortable. I really enjoy her, and I feel like she explained the process really well my first time and answered my questions. I told her my prior waxing horror stories and she made me feel really comfortable. There are no hidden prices and she is always on time. She makes the process very tolerable and I won't go to anyone else. I was even able to add services and will be adding even more in the future. She is always very gentle and my waxing is always really quick. I always get the Brazilian and I'm usually out of my appointment in about 15 minutes. The sugaring is far less painful and I do not have any bumps. I never have a long wait time and I like that Liz does not stack appointments. My longest wait time has been no longer than five minutes. I highly recommend visiting this location, as they are very friendly and provide stellar service and Liz is phenomenal.

I have been looking for Liz since I moved back. The absolute best place to go!!!! If you want an…read moreelevated, professional experience she IS IT!

I was skeptical about trying sugar waxing because I couldn't understand how ripping away hair could…read morebe less painful. Thankfully, I finally gave it a shot and visited LA Bikini. The waiting area is really cute, with white and blue decor. It makes you feel as if you've stepped inside a really chic salon. The waxing rooms were nice and clean and my waxer was friendly and sweet. The actual experience wasn't nearly as bad as I was expecting! It is in fact, considerably less painful than traditional hot waxing and the results were just as good. They also offer different membership packages, making it easy to keep treating yourself apriority.

I absolutely love this place. After getting waxes for so many years and it being super nauseating,…read moreI was looking for a change. This is when I stumbled upon sugar waxing. On the day of my appointment, the staff made me feel at ease. They carefully explained the membership options and I wanted to first get through my appointment to see if I would like it. My appointment was with Elizabeth. I really enjoyed her and I feel like she explained the process really well and answered my questions. I told her my prior waxing horror stories and she made me feel really comfortable. She was very gentle and my waxing was really quick. I get the LA Brazilian and Liz is always very attentive. I ended up getting a membership and adding services. I am usually out of my appointment in about 15 minutes. The sugaring is far less painful and I do not have any bumps. I never have a long wait and they are also taking proper precautions with COVID-19. They check your temperature and you cannot sit in the lobby. You also have to wear a mask. I highly recommend visiting this location, as they are very friendly and provide stellar service.

*5 stars solely based on my interaction with the young lady at the front desk. The individual I…read morescheduled with at another facility has Covid so I've been on the hunt for someone who can take a last minute appointment. She was very helpful to try to get me fit in, however, I scheduled elsewhere that had availability for all services. I plan to schedule an appointment here for my next services simply because of how friendly, accommodating and welcoming my walk in interaction was.

Great experience! The owner is very knowledgeable and professional. Highly recommend her services!!read more