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Wawa

1.0 (1 review)
Open • Open 24 hours

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7 months ago

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Taco Bell

Taco Bell

(68 reviews)

$

My recent trip to Taco Bell was truly enlightening. I finally understand how a place earns a proud…read more3.8 stars. I walked in and stood at the counter while multiple employees made direct eye contact with me--so at least I know I wasn't invisible. After waiting long enough to reconsider my life choices, I loudly said, "Hello?" and asked if anyone was working. Bold move, I know. That's when an employee--possibly a manager--who was comfortably seated at a table deep in conversation with another worker decided to grace us with his attention. No name tag, of course, but he offered up "Jacob" when I asked (sure). Instead of something radical like, "Sorry about that," I was informed that I "had to wait." Wait for what, exactly? The conversation to wrap up? The stars to align? I stayed patient and didn't match the energy, but the highlight was when "Jacob" said he couldn't wait to get my complaint. Confidence is admirable. Customer service? Not so much. If the goal is to treat paying customers like background noise while prioritizing table talk, mission accomplished. That 3.8 rating isn't a mystery--it's generous.

It was honestly horrible experience, i understand that drive-thru is priority but that doesn't…read moreexcuse the lack of effort and respect that should be given to the people inside! I had an online order to pick up and my partner was going inside for me. I'm currently injured, not able to walk without assistance! I knew that she would need a picture of the order number and name so I gave her both. She showed the staff the order number and name yet refused to give her my order for some reason? She was then waiting in the restaurant for over 15 minutes waiting for an order that was in front of her the whole time! I then had to unfortunately get out and walk inside just to only give the staff member my name and suddenly the order had appeared. I'm not sure what that insinuates but it's a bit uncomfortable to me and very disrespectful. While waiting for the staff member to look for my order I over heard other customers complain aloud about their wait time too! It was a horrible customer service experience and I don't think they have any plan of improving soon. It's unfortunate!

Wawa - convenience - Updated May 2026

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