On March 23, 2026, I stopped at a Shell gas station located at 17250 Dumfries, VA 22026. I had used my rewards points and decided to stop at the pump twice for no apparent reason. The third time, the attendant asked me to go inside and present my card to him. I handed over my card and requested that he add $20.00 to my gas tank and use my points. While the attendant was processing my credit card, which had $40.00 in it, I was asked to provide my phone number. I only intended to use the card for gas. However, when the attendant informed me that my card had been declined and that I had no money, I was quite disappointed. Instead of arguing, I decided to go outside and use my other credit card to pump $30.00 of gas, but unfortunately, my points were not honored. On the way to my home around noon my bank contacted me saying the that gas station try to obtain $150.00 plus charge me another $37.58 . Unacceptable!!! Criminal act to be reported! PLEASE PLEASE DON'T STOP IN THIS LOCATION IS THE INDEPENDENT OWN . READ REVIEWS THIS IS A CONTINUATION OF MANY OTHER INCIDENTS. read more

Shell - Trying to get from my debit card - Gas Stations Near Me - Dumfries, Virginia

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The bathroom in here was nasty to lazy to clean it I guess the guy in the store was rude

Cheap gas and clean station, shell seems to be the best priced fuel in the area. Public restrooms pretty clean and snacks and drinks are available read more

Shell - Shell gas station @ River Ridge Blvd - Gas Stations Near Me - Dumfries, Virginia

Super douchebag "Amal" or "Amar" and his manager. I met someone here to purchase an item for my kids from them, and I need to change. So I went into the store to ask for change for a $20 bill. They refused and less I bought something. First of all, it's hot out here and I was going to buy something to drink after I finished making my purchase from the lady waiting in the parking lot. But that was so rude of you to expect me to purchase something before you would even give me change, that I left and went somewhere else to make change. I'll never come back here and I'll never come to another shell again. It takes literally nothing to just be kind. Something is seriously wrong with these two jerks, treating people like that. Get a life. read more

It is going to be a long and tedious day! Um seven hour drive...why not..stopping for gas! Shells ...I feel that their gas is a bit cleaner...the gas may come from the same plant but I was told most gas stations plants or companies add their own ingredient to make their purchased gas unique....Shell and Mobil are believed to be the highest grade of gasoline! read more

Shell - 70 degree weather is my fav! sitting patiently while car getting gassed up! - Gas Stations Near Me - Dumfries, Virginia

Went to this horrible place Sunday morning around 9:45am on January 3rd, 2021. I waited patiently while the cashier waited on a gentleman purchasing lottery tickets. He noticed the customer had marked something on his lottery sheets, and rightfully so brought it to his attention. The customer told him that he knew and just to go ahead and print the tickets. So after he finished, he asked me could he help me, and I said yes I need for you to scan my lottery ticket because the scanner on the lottery machine wouldn't scan it. He told me to use the Lottery Machine. I said I just told you that the machine won't scan my ticket and that I had also had the same problem at 3 other locations that have scanners. So then he tells me, you have to scan the barcode. I said sir I already did that and this is the 3rd machine that won't scan the ticket. He started arguing with me and saying that I was trying to make him look and sound stupid. I said imy trying to make you look stupid. I said I'm trying to get you to understand what I'm saying. I know what a barcode is and how to scan it. But the machine won't scan my ticket. So luckily the customer that he had helped before was still standing there and he told the cashier that all this gentleman ask was for you to scan his ticket. He didn't say or do anything wrong. So he kept arguing with me and saying that I was trying to make him look stupid. I said no I don't have to do that because you are doing it yourself because you refuse to listen to what I said and am saying. So finally he refused to help me as well as refuse to give me his name and managers name and number. He even hide the name on his shirt because he didn't want me to report him or speak with his manager. So I left after getting the address and street location to file a compliant. I went to ,7 Eleven down the street and the cashier in the store looked at my ticket and tried to scan it and it wouldn't scan. So he closely looked at the ticket and noticed it was error from thy printer that printed the ticket, and that's why it wouldn't scan it. So he manually typed the numbers into the lottery machine at the counter and it finally came up as this ticket is not a winner. So all the disrepect and lack of customer service skills that the attendant at the Shell Gas Station could've been avoided if he had only listen and stopped trying to put the blame on the customer by saying you have to scan the barcode when I told him I had already had trouble with 2 other lottery machine scanner at other locations. I will never go to She'll Gas Station or any other She'll Gas Station. They have completely lost my business. And to not have a contact number for the owner and or manager proves to me, that they don't want to hear about bad customer service period. So please beware of this location. Thanks read more