I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Terrible Appointment Management, Unprofessional Staff, and No Accountability!…read more I had a bladder ultrasound scheduled for October 8, 2026, at 8:00 AM at UMI of Torrance. On October 2, UMI left me a voicemail saying no technician would be available and asking me to reschedule. However, on October 4, I received a text asking me to confirm my October 8 appointment. I replied "YES," and received the response, "Your appointment has been confirmed." I continued receiving messages on October 5 and 6 asking me to complete preparation forms. On October 7, UMI again confirmed my October 8 appointment at 8:00 AM and instructed me to arrive 30 minutes early. Even on October 8 at 8:06 AM, their system was STILL sending me appointment preparation instructions! Naturally, I believed the staffing issue had been resolved. I drove approximately 15 miles from Long Beach to Torrance, taking 35 minutes in morning traffic, and arrived at 7:50 AM. Two female front-desk employees appeared to be eating breakfast. They asked whether I had drunk plenty of water. I said no because nobody had instructed me to do so. They gave me water, which I drank. ONLY AFTER THAT did they check their system and tell me no ultrasound technician was available! If my appointment had been canceled, why were they preparing me for the examination? One employee said, "I left you a voicemail." When I explained the multiple confirmations I had received afterward, she replied, "Those messages were sent by the system, not by us." Seriously? What kind of excuse is that? Does she believe the clinic has no responsibility for messages generated by its own scheduling system? Instead of apologizing, she appeared to shift responsibility to the system. I received no apology or acknowledgment of the inconvenience. I found her response extremely unprofessional and lacking in basic common sense. I seriously wonder whether UMI's business owner and upper management know how poorly this facility is being operated. Do they know their system continues confirming appointments when no technician is available? Do they know staff begin preparing patients without verifying whether the examination can proceed? Is this how the business owner trains employees to handle patients and complaints? Is blaming an automated system instead of accepting responsibility considered acceptable customer service? Who supervises these employees? Who is responsible for correcting the scheduling system? Is this the level of professionalism and patient care that UMI's ownership and management consider acceptable? I unnecessarily drove approximately 30 miles round trip, wasting gas and valuable time. I am requesting $20 reimbursement for this unnecessary trip. My request for reimbursement is not about the amount of money. It is about accountability, professionalism, and respecting patients' time. I expect a medical imaging facility to employ competent, professional, properly trained staff who understand appointment management, communication, and accountability. Patients deserve better than the careless and unprofessional treatment I experienced. I still intend to return for my ultrasound examination and expect to be treated professionally. I welcome a response from UMI's owner or upper management explaining how they will address these failures and my $20 reimbursement request.

Came in for an abdominal ultrasound which my gastroenterologist sends me in for a couple times a…read moreyear. I enjoy coming here for tests since I can take care of my check in online ahead of time and don't have to waste time hanging around. The majority of the staff is very well trained and pleasant to the patients. It took a bit longer today since an intern was assigned to conduct a test and had to get clearance from someone in charge to ensure all the images were acceptable before they let me go. I could tell she didn't have too much experience since she forgot to tell me breathe again after telling me to hold my breath the first time. She also didn't give me a whole lot of time in between talking a deep breath, holding it, and being allowed to breathe again. Felt a bit like a marathon. No harm done though. Everyone from the check in clerk to the staff taking me to the assigned room and giving me the instructions to prepare for the technician who was coming soon, was very pleasant and they made me feel comfortable throughout the entire process. The breathing glitch was the only downside but she was very pleasant so I'll cut her some slack. Everybody has to start someplace right?

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I'm an MRI centers worst nightmare - claustrophobic, sensitive to noise, and ANXIOUS! But Family…read moreRadiology made sure I was comfortable the entire time! My appointment was at 11am but was told to arrive 15 min earlier to sign some paperwork.. The receptionist was very kind and answered all my questions. I was later picked up by an MRI tech and taken to a trailer in the back of the building where the MRI machine is actually located - had no idea. I was nervous and I'm sure the employee could tell because he gave me a detailed overview of what to expect. I panic when I'm placed in a tight, enclosed area.. Thank god this was an open MRI but the curvature of the scan still made me nervous. The employee advised I close my eyes the entire time. I'm also very sensitive to noise. He provided me ear plugs and (sort of) soundproof headphones to block the noise. This helped A LOT. You can still hear the bizarre noise but it wasn't as loud. He also gives you this squeezable button that alerts him if at anytime you're uncomfortable. Lastly, he provides a blanket since it's freezing cold in the trailer! I wish I got the name of the employee because he was so kind and attentive. I would definitely recommend this place!

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

Got a calcium coronary ct scan. They charge $100 cash rate for it as my insurance doesn't cover. I…read moredeclined the AI add on for $50 more. This was the cheapest I could find. It only took 10 minutes and I was first in line at 8:30 AM Took 4 business days to get the results and went straight to my doctor at ucla health

Our first time at this location, the desk clerk had a Bluetooth earpiece in during check in. It did…read morenot give me much confidence that they were focused on patients. I asked if we could schedule and fill out the needed paperwork for an MRI, which we did. A few days later, something came up on our end and we had to reschedule the appointment. They pushed the appointment back three weeks. Since we needed an evening slot and didn't have another option, Leading up to the appointment, I kept getting text messages asking me to fill out paperwork again. I thought it might be something new, so I opened the link, and it was the exact same paperwork I had already filled out when I scheduled. Not sure why they kept sending it. We arrived early and asked if we needed to fill out anything else. They said no. We waited 20 minutes, and then they told me I had to pay the balance of the MRI before we could be seen. I asked if they had run it through insurance yet, and they said I'd have to contact billing directly. They wanted over $400 out of pocket before we'd get the scan. I asked for an invoice showing what insurance had paid so I could see the total cost breakdown, and they said they were just desk clerks and I'd have to call billing, which had already closed since they're on the East Coast. They also charged a 3% credit card fee, and the receipt did not show that fee as a separate line item. About 15 minutes past our appointment time, they told us the tech was having a difficult time with another patient and we'd need to wait another 30 minutes. We ended up getting in 50 minutes after our scheduled time. When I tried to book our next appointment, they wanted to send us over 20 miles away because our local location rarely has openings for this specific test. The one bright spot was the MRI tech. He was great and explained everything clearly, which helped my child feel more comfortable. Between the scheduling issues, the lack of billing transparency, and the long wait, this was a frustrating experience from start to finish. One last thing. For an imaging office, how much they charge the location felt run down. Every office around them was under constructions and they could not even afford streaming TV. There was a set of rabbit ears right below the TV on the right side picking up a digital signal. I felt like I was in the 90s when digital rabbit ears. Very disappointing as the TV station kept scrambling due to signal issues. Very disappointing first impression of this company location. From my understanding, this is not the case in other locations.

Great team. They were able to accommodate and see me earlier. They are so quick. The wait time is…read moreminimal. The procedure for MRI is quick and calming. We get to choose what we want to listen to. Check in team is nice, friendly and helpful. Waiting area is calming. Results come quick. Techs are knowledgeable and patient.

I drove an hour from LA to make today's appointment for a CT scan to get cleared to travel. The…read morenurse was in a bad mood from the start she tied the tape so tight on my upper arm. Then, she could not get the catheter in my vein and had to reschedule me because she could not get my vein. She was the only nurse today at 1pm. Both my arms are bruised and sore. Drove another hour back home. Still no call to reschedule and I still can't book my flight since I haven't been cleared. If you're having a bad day as a nurse, take the day off so that the patients don't have to deal with your wrath. Complete waste of a Friday, gas, and pain. Never going back to this location.

I had several X-rays and my mammogram done at this facility and my service was excellent…read more In the front desk, Hilda pleasantly greeted me and checked my insurance co-payments. She also gave me payments options which was wonderful. I was a walk-in and was told the wait would be 45 minutes. 45 minuets later, LeeOn the imaging tech escorted me to the back and performed my tests with ease. Everything was complete within 10 minutes and I left with a CD of my images. I was so Pleased with my care that I made an appointment for my mammogram the following week. I arrived and was escorted back at my appointment time. Jill, the mammogram technician, performed my tests with clear instructions and gentleness during the images. Everything was complete within 15 minutes. This is a great imaging center for X-rays and mammograms and I highly recommend this facility.

Very clean and modern facility. Staff have a great attitude. Great standard of care quality. Any…read morekind of test or scan. Very convenient location.

I would like to share my very pleasant experience with Victoria. She is a very sweet, kind,…read moreand--above all--professional person. Thank goodness she was there; she put me completely at ease regarding the procedure. I had been dreading the MRI because I have a phobia of those machines, but she made sure I felt comfortable and well cared for. Thank you so much for truly understanding excellent customer service and for showing such empathy. I highly recommend her, and I will be bringing my whole family there for exams--even the ones my health insurance won't cover and I have to pay for out of pocket. God bless you, Victoria!! Regards, Claudia M.

Incredibly talented medical professionals with an are highly skilled, compassionate and kind from…read morethe first hello to the last goodbye . They are a tremendous treasure in the medical communit!

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

Excellent facility. Very high tech equipment for women's health care. Professionalism at every…read morestep. Very clean. I felt like I was at a 5 star spa.

You could go to them with a huge lump on your breast and they will tell you that you have to wait a…read moremonth for a Mammogram. Then you end up with Stage 3 Breast cancer that was getting worse by the day as you waited just to get your first mammogram. Thank you, Little Co. Of Mary for caring so much. This is how much the medical community cares. They won't help you as your condition worsens. When the disease progresses as you wait, then they can push their hard drugs into your system. No thank you.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.