Similar to a lot of people, I don't exactly "love" going to the dentist. I must say that the staff…read moreand drs. here make the experience as best as possible. My husband and I are patients here, and I must say this is the best dentist I've ever been to. A few highlights: -I never have waited more than 10 minutes in the reception area. -Staff is extremely friendly and jovial! They really make you feel like a friend/neighbor/etc. They go above and beyond; for example, when using my health card, my ins. company makes me verify any card purchases, and they require itemized receipts. I lost my receipt, and not wanting to make another trip, I called the office. The receptionist emailed me out a copy ASAP, and went through the statement to circle different itemizations to make it easier on the ins. company. -Their text messaging system is GREAT for appointment reminders. They also send out emails if you want! -The technology is really up-to-date. They a water cleaning system prior to using the metal tool to remove plaque/tarter build up. It basically eliminated the harshness of the scraping with the metal pick. -My hygienist was excellent. My pet peeve is when you're mouth is getting worked on, and someone chats and chats and chats. I like to get the cleaning over with as quickly as possible while being done thoroughly: My hygienist was extremely pleasant, but not chatty. She worked very promptly, but was very meticulous. She would frequently "check-in" to make sure I was OK. She explained everything very clearly. I've had both of the male dentists, and they were awesome. Both took the time to answer any questions, and like the hygienists, would check-in while examining to make sure everything was OK. I would highly recommend these professionals to family and friends!

dr.shon johnson!!!beware!! do not take your kids here! my son is nonverbal,they let my sons tooth…read moredecay to the point of a root canal, even though he had been seen and xrayed 3-4x bt dec-feb. 2x in a single month, and no mention. the doc. told us to purchase their $200 oralb truthbrush and mouthwash i don't appreciate predatory, explotive ,care when dealing with special needs.! we had togo out of network and have too pay out of pocket. however the front desk is very nice.

Got my wisdom teeth taken out this morning just had dinner with my family and I'm feel great so…read morethanks to everyone there

I came into the downriver surgery center Friday, May 8th 2026 to have two molars extracted under…read moreanesthesia by Dr. Alejandro (Alec) Arango. I was referred to him specifically because I have a debilitating fear of the dentist after a traumatic experience. My sinus cavity was perforated in the event of the first procedure. I came back to the center Wednesday, May 13th 2026, after calling the emergency number because I couldn't hold air in my mouth, as there was a hole in my sinus cavity that the air was leaking through. I sat in the exam room for about 10 minutes with my mother, waiting, before Dr. Alec rushed into the room and began telling my mother and I how this was not his fault, and that it was absolutely something I did to cause this issue. For about 45 minutes to an hour I sat in the exam room and was laughed at for needing to be sedated for the procedure to have the issue fixed & told multiple times that I really don't need the sedation. I tried to explain to him that I wouldn't be able to get through the procedure awake, because I absolutely can't handle the sounds, the way it feels, any of it, while having a panic attack because I was humiliated by the entire conversation at this point, and because I was terrified of having a second procedure done. After this I was taken to the operating room, and put to sleep for the procedure while my mother waited in the waiting room. My mother reports that when I woke up, she could hear my screams from the waiting room. When I woke up from the anesthesia, I was in excruciating pain. I was begging for help, trying to tell the doctor and nurses how much I was hurting, but they were just talking over me, to my mother, tell her that this is normal when waking up from anesthesia. I began screaming that I was awake and I was in agony, to which it still took the doctor about 20 minutes before he came back with numbing medication. Then, without warning the nurses held my hands and legs down, and the doctor injected a needle into my sinus cavity with the numbing medication as I screamed. I was still very out of it from the anesthesia and was not expecting them to do that in the slightest, so I fully panicked when they held me down with no warning, and couldn't help but try to get away from the amount of pain that the injection had caused. Words cannot explain the amount of terror and pain I felt in that moment. I am writing this review 6 days after this experience, my face has still not regained full feeling and the whole side of my face is bruised. Dr. Alec called me at around 8pm the night of my second procedure, asking about my wellness, to which I told him exactly how I felt in those moments, how I don't believe he had numbed me before I woke up from the second procedure, and that I would never be back to his building again. He attempted to lie to me about my experience and tell me that what I experienced wasn't the way that things actually happened. Then asked that I please allow him to continue to be my doctor, to which I said absolutely not and I would never be back to his building, again. This phone call lasted 14 minutes. Dr. Alec then proceeded to schedule a follow up appointment for me, without my knowledge. I was called the morning of, and I had to explain how I told the doctor I would never be back 2 days prior. This entire process has been humiliating, traumatizing, and extremely, horrifically painful. This has taken a huge toll both on my mental and physical health. I would not recommend ANYONE to this facility.

My visit was very pleasant for a dentist office. Had a good check-up and was very happy with the…read morecare I received.

This business should let the initial billing remain. Don't…read morebecome an overcharge victim there are plenty more dentists, don't lose your receipts.

Out of the few dentists I've tried during my years (about 4 different ones) I find that they are…read morenot only the best, but have the friendliest and helpful staff I've come across. I like it when procedures get explained to you, or what they will be working on next. The care and patience given, to make sure your not in pain, helps relax me when I'm in that chair. Yes, I know no one loves going to the Dentist, especially me. I can say I hate it more than going to the doctors. I do like that they have flat screen tvs placed in all the patients rooms, which helps to keep your mind off things. Procedures have change since I was a little girl, and I find now its less painful (except in the pocket). When it comes to payment, they will work with you and devise a payment plan, if you go that route. They accept credit cards, checks and cash. Special recognition was given to them by Detroit's Hour magazine.

Bad experience. Had an infected tooth for months that the dentist refused to acknowledge. He would…read morenot prescribe anything for infection, his only solution was extraction. I finally let him pull it, he threw it in the tray and walked away. The assistant picked it up and showed me the infection on the roots. I knew it was infected because the pain would go down when I took antibiotics for other conditions. I found a new dentist after that. They did a lot of repair work that had been neglected by the prior dentist. I've had a couple years of no dental pain after leaving this dentist.

This dental practice is the very best…read more I have been a patient for more than 30 years my hygienist is Michelle and she is outstanding ! always the best of care I highly recommend them

I called and didnt get any help from the receptionist. To the point where I won't be backread more

Every staff member I've encountered here is brilliant. An…read moreautoimmune disease caused havoc to my oral health and I was so embarrassed and in pain. I was hesitant to go because they could look at mouth and be judgy. Amazingly, I was treated with care and respect from everyone there. Feeling "heard", a beautiful office and compassionate staff are some of the reasons I will stay with Preferred.

Will NOT go back. In Jan. I had an exam/x-rays with dentist…read more- no issues with teeth at all. In May I went here for exam/x-rays - was told I needed 2 crowns, a filling, and deep root cleaning and scaling. I did get one crown and then went to another dentist for a 2nd opinion. Went for 2nd opinion - no issues at all. I am so angry I let them do a crown at all because I probably did not need it. How could 2 dentist report no issues and this place a slew of work that needed to be done? Unethical.

After moving to the Livonia area we were hoping to find a dentist that was nearby to save us the 45…read moreminute trip to the dentist that we've been going to for more than 20 years. We were dreading this process because we've heard stories from other people of the frustrations they've faced when trying to find a new dentist, and unfortunately, had our own bad experience at a dentist. We tried another dentist in the Woodhaven area when we were still living Downriver, which was only a few minutes from our house, in order to avoid a longer commute to the dentist and regretted doing it because they were focused more on selling needless items and procedures than they were on customer service and care. We quickly returned to our former dentist and gladly put up with the longer drive. Fortunately, the terrible experience we had at that particular dentist taught us a lot about finding a new dentist after we moved. After moving, we researched every dentist within a certain radius from our house in the Livonia area. When I say every dentist I literally mean EVERY dentist within that particular radius. It was time consuming but well worth our efforts. After narrowing it down to several dentists we waited a few days and then reviewed our listing again to narrow it down to three dentists. Once again, we sat the list aside and revisited it a few days later and narrowed it down to two dentists. After reviewing all of the reviews of the final two dentists on Yelp, Google and Facebook, and after visiting each dentist's website to read the reviews that were listed there, to view the photos of the offices, and to compare office hours, we decided to go with Livonia Dental Care. We had our first visit yesterday and walked away very happy. We like the fact that they have extended office hours that fit into our busy lives. Even though the initial visit is scheduled to take 1.5 hours we were able to get a late evening appointment rather than having to leave work early. We were greeted quickly upon entering and was pleased with the friendliness of the front desk staff. As we sat down to complete the new patient paperwork we noticed that the office was clean, bright and contemporary. We especially liked the fact that the TV wasn't tuned to a news channel. There's nothing worse than going to a medical office of any sort and having to sit and endure all of the depressing and negative news stories. Instead, their TV was tuned to either HGTV or the DIY Channel, which helped to create a comfortable feel in the waiting area. We were called back to begin our initial visit shortly after completing the paperwork. Again, it was nice to be in the exam room without a TV blaring the news. Instead, the large screen TV that was on the wall actually showed the results of my x-rays as they were being taken. Anyway, I'm getting ahead of myself. The hygienist assigned to me was Angela. For the initial visit, they take photos of your teeth & mouth, as well as x-rays, and they ask all of the necessary questions regarding medical history. Angela was professional and explained everything in detail during the entire process. My wife and I were both pleased with the level of technology that the office was using. They had machines that we had not seen at our prior dentist that helped them learn more about my teeth and know what areas needed attention. The dentist, Dr. Ali, visited with me once the tests were completed to go over the results and answer any questions I had. He patiently went over the results and never gave the impression that he was rushed or was in a hurry even though it was now later in the evening. After Dr. Ali completed his consultation Angela began the cleaning. She was thorough but gentle during the entire process. One simple thing that I enjoyed was being able to choose the flavor of the polish that was used during the cleaning. They have mint, vanilla and cherry flavors of polish. I chose the mint and was satisfied with the taste. As I mentioned earlier, the initial consultation was scheduled for 1.5 hours but, in our case, only took less than one hour. At the end, rather than just giving us a toothbrush and floss we were given a nice welcome gift of a coffee mug with various items in it. Also, we were given a card that had the dentist's cell phone numbers on the back in case of a dental emergency. I've listed a number of good things about the office but the thing that really sealed the deal for us is that neither Angela nor Dr. Ali tried selling us any products or any unnecessary procedures. This was the one thing my wife and I were on guard for during our first visit and were willing to move on to another dentist if that were to occur. We were both happy to leave the dentist office and not have to endure the constant sales pitches or the pressure to have unnecessary procedures done. Overall, we can happily say that we have found a new dentist and will recommend Livonia Dental Care to anyone that is looking for a dentist.

After being a patient at Livonia Dental Care for years I will no longer recommend them to anyone…read more Twice they cancelled my cleaning for problems on their end and they have no one to fill in. Yesterday, I called and said I was even willing to take a day off and they still would not take care of me. I found a new dentist actually willing to do their job.