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    Waugh Chapel Towne Centre

    3.6 (27 reviews)

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    Ric P.

    Waugh Chapel Town Center has been a gem in the Gambrills, Crofton, Odenton, area. The stores and restaurants fit the local needs and the Regal iMAX theater is a hit as well. I just learned that two new restaurants are being built; Outback and Mission BBQ! - Yes! A Mission BBQ ... this one will be closer to me than the one in Glen Burnie!

    Fema W.

    I have visited this establishment a few times previously. This was one of the worst experiences I have had in a restaurant. The waiter greeted us and took our order. Drinks soon followed. I ordered the jacket shrimp which took 20 minutes to arrive. A couple that came in afterwards which sat at a table across from me received the same appetizer before I did. About 40 minutes into the visit I asked our waiter is our food arriving soon. He said yes then rushed into the kitchen. By this time another couple came in and had their appetizers shortly after sitting. Our entrees came an hour from when we were seated. One of the dishes is cold, the others ones were hot. We asked for a manager but he never came to our table. The two couples that came in after us ate and left before us. I will not be returning. It appears the online /to go orders take priority over patrons dining in their establishment.

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    5 months ago

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    2 years ago

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    1 year ago

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    7 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    5 years ago

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    11 years ago

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    11 years ago

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    4 years ago

    Love this place! It has everything from movies to shopping to dining. I also get my manicures and pedicures here!

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    7 years ago

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    9 years ago

    We spend most of our time here. Love it! But beware of nobody knowing what "traffic from Route 3 has the right of way" means.

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    12 years ago

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    9 years ago

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    7 years ago

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    12 years ago

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    9 years ago

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    9 years ago

    Greta place to shop, eat and relax! It has pretty much everything you need to keep you busy and happy.

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    8 years ago

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    11 years ago

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    13 years ago

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    10 years ago

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    Ask the Community - Waugh Chapel Towne Centre

    Review Highlights - Waugh Chapel Towne Centre

    “Waugh Chapel Town Center has been a gem in the Gambrills, Crofton, Odenton, area.”

    Mentioned in 3 reviews

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    Marshalls

    Marshalls

    3.3(38 reviews)
    0.5 mi
    •$$

    Located in the Village at Waugh Chapel! Plenty of parking…read more Tons of holiday decor here! I was in the area trying to pass the time and stopped in. I wasn't looking for anything specific. I found this store wasn't super organized but I was able to snag some bargains! There was a bit of a line, but it moved along. My interaction with the employee was good.

    Absolutely horrible customer service…read more I haven't been to Marshalls in a while, so apparently there is now a different process for using the dressing rooms. I was not aware of this, and instead of simply explaining the new procedure to me, the employee working the dressing room made the entire interaction unnecessarily hostile. When I first approached the dressing room, the employee repeatedly pointed behind me and said something that sounded like "hang there." Because of her heavy accent, I genuinely could not understand what she was saying. I asked/needed her to repeat herself multiple times because I had absolutely no idea what she was trying to tell me. Instead of recognizing that I was clearly confused and explaining it, she became visibly frustrated, walked over, and slammed her hand down on the hanging station. For context, in the past I have simply told the employee how many items I had and been given a number, so I had no reason to know that the process had changed. I was not refusing to follow a rule. I literally did not understand what the employee was asking me to do. Then, on my way OUT of the dressing room, I encountered another employee. She told me to "hang there," so I hung up the clothes I did not want. She immediately snapped, "NO. ALL OF THEM," in an extremely rude tone. I understand having policies. I understand wanting customers to follow them. What I do not understand is why employees feel the need to treat a confused customer like they are a criminal instead of simply saying, "Hey, we have a new dressing room policy. Please hang all of your items here." That would have taken approximately five seconds. Instead, I left feeling embarrassed and genuinely uncomfortable over something that could have been resolved with one normal, polite explanation. If your store changes its procedures, customers cannot be expected to magically know the new rules, especially when they have not been in the store recently. The policy itself is not my complaint. The absolutely awful attitude and customer service are. I will think twice before shopping at this location again.

    Photos
    Marshalls - Decent price on pans

    Decent price on pans

    Marshalls - Blanket ladder

    Blanket ladder

    Marshalls - Clearance on viral coffee/tea mud

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    Clearance on viral coffee/tea mud

    Waugh Chapel Towne Centre - shoppingcenters - Updated October 2026

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