What a Horrible Move-Out Experience…read more We lived at this property for about two years and were excellent tenants. We paid our rent on the first of every month without a single late payment and only submitted two or three maintenance requests during our entire stay. While we were in the process of buying a townhouse, we contacted management and asked if they could list the property for rent as soon as possible. We explained that if the home was rented quickly, we could avoid the lease-break penalty. However, if it was not rented, we were fully prepared to pay the early termination fee. Despite this, management was extremely slow to list the property and showed very little effort in helping us. Their lack of urgency made the process much more difficult. Ultimately, the property was not rented, and we decided to remain in the home until the end of our lease. After being reliable tenants for over two years with a perfect payment history, we went above and beyond to take care of the property. We regularly replaced air filters, light bulbs, and fire alarm batteries, and even invested our own money to purchase grass seeds and maintain the backyard. Despite being responsible tenants who cared for the property, we were not offered a reasonable lease renewal option. Instead, we were only offered a month-to-month arrangement, which was significantly more expensive and created uncertainty. It felt like we were being pushed to leave the property, similar to what happened to other tenants in the neighborhood. This does not appear to be an isolated situation. At least three of my immediate neighbors experienced the same issue and ended up leaving the property because they were not offered a reasonable long-term lease option. It appears that management does not encourage long-term tenants to remain in the property, although they never provided any explanation for this approach. Before moving out, I noticed that the microwave was not working properly and requested that they replace the light bulb. I was told they would wait until after we moved out so they could charge us for the repair. That response was very disappointing and showed a lack of willingness to address a simple maintenance issue fairly. We hired professional cleaners before moving out, and the property was left in excellent condition. More than 50 days after vacating the property, I contacted management to inquire about the return of our security deposit. Instead of receiving our deposit or a clear explanation, I was told that I actually owed them additional money. This was extremely frustrating and unacceptable. I had heard from other residents about difficult move-out experiences, but I never expected my experience to reach this level. Based on my personal experience, it feels like this management company is more focused on finding reasons to charge tenants after they leave rather than recognizing responsible renters who take good care of their homes. I cannot recommend renting from this property management company. If you decide to rent here, document everything carefully and be prepared for a potentially stressful move-out process. Our experience was disappointing from beginning to end.

This company is terrible, I would not recommend using them for any property management. I'm not…read moresure what they do with the dues they collect but the only thing they do is keep the grass cut and supply a dumpster that is usually running over.

Brownstone has managed my rentals since 2006. There are many reasons that they have become the…read morelargest management firm in Lynchburg, but the main one is their integrity. I can't say enough good things about them, and Adrea, my property manager. The whole team is able, efficient, and customer focuses. Brownstone rocks!​ Richard Bailey

Horrible agency... I was told by an employee before filling out an application for not having an…read moreestablished credit, I could use a co-signer! we both filled out the application (this is 80$) for them to tell me that my credit didn't meet their requirements ‍... taking money

I never had any major issues with them but then again I was grateful for the price and the location…read morefor me and my dog. I think they had a great bunch of options for me to choose from in my price range. I like that you're able to pay rent online or go locally to the building. When I told him I had ants coming in from somewhere they had an exterminator take care of it. Whenever the water wasn't running they fixed it immediately because it's included and it's a necessity. Forehand is ok with me, friendly staff as well

I love how quickly Forehand Property Management clears our parking lot during a small or large…read moreaccumulation of snow. I have rented from them for over 2 years and have had a great experience with them. M

James River built a 16 foot by 4 foot high retaining wall to hold a steep bank behind my garden…read moreshed. They had to cut down two large trees, excavate the roots of one, and shovel yards of yellow clay up out of the way to do it. It was a hard job but they did it quickly, cheerfully, and beautifully.

From the owner: Are you looking for efficient and quality property management in Troutville, VA? Look no further…read morethan James River Professional Hardscaping and Property Management. Our services encompass all property management and hardscaping services, just let us know what you need, and we'll handle it for you with our experience. We ensure our customer's satisfaction. Our friendly staff is knowledgeable, and we can assist you with any questions.

We moved in Nov. 1st, we took occupancy on Oct. 23rd. Sometime between Sunday night at 9p and 6a…read moreMonday morning ( 12/20-12/21), our heat went out. Put in a request for maintenance, they came, said the compressor is bad, and to use the emergency heat until it could be fixed - which they said "they couldn't guarantee it would be by Christmas." Here it is, Christmas Eve, no further contact or update has been provided, we are still having to run our emergency heat. Monday (12/21) around 7:30a, I went to one of the storage closets to get a pack of diapers and notice the carpet was wet and mold on the wall around the baseboard and up about 5 inches on the wall. Put in another maintenance request. Someone came and looked, cut some of the wall, and showed me a broken piece of PVC pipe he found in the wall. They said that a plumber would be out 12/22. 12/22 at approx 9:30a, doorbell rings. Guy is here to look at the leak. There is a small crack that you can see through between the hinge and doorframe on our laundry area. I watched this man take a pair of plyers, forcibly unscrew my cold water hose from my washing machine, let water run out, and tighten it back. He then said "your hose wasn't tight I fixed it." I told him I had literally just watch what he did, and he said the same thing "hose was loose" it was not, as the man that was out here the day before looked and said that wasn't the issue. When I asked about the piece of broken PVC pipe the other guy found in the wall, the guy said "he doesn't know what he's talking about." Someone did come and spray the walls and the carpet in the closet area, but it smells like mildew and needs to be cleaned properly. No communication about further cleaning. I talked to the secretary at 10:04am 12/22 and requested the actual property manager call me. She was very rude, and I got rude right back, but here it is again, 12/24 and no call back. We literally have not even left been here for 2 months yet, and I have another 10 months to go. It is going to be long a drawn out. I highly suggest to anyone reading this, that you do not rent from these crooks. That is all they are, and they have made that very apparent.

After reading the unfavorable reviews, I was hesitant to rent through this company. I do not want…read moreto diminish anyone else's experience, however, I would like to share mine. The AC went out during the hottest day of the summer, and was on a weekend. They called Monday morning to let me know someone was on the way to repair. The AC was fixed within 30 minutes of arrival. There have been three other needs and their response has been same day and professional. I deducted one star for the interior paint job. You can see it was a spot / touch up job as the paint not quite matches. The company agreed to waive my requirement to paint upon move-out. Works for me!

Was contacted today by Hauser and they are returning my deposit promptly. Very grateful to them for…read moreall the help

Not helpful to out-of-state renters. Called to view a few properties spoke with Johnny and he told…read moreme his hours are 9 to 5 Monday to Friday. He would not budge to help me out as I was coming in later than 5. Did not even offer to have me meet or speak with someone else that could maybe help me.