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Watts H William III DDS

5.0 (1 review)

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7 years ago

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Owen M Forbes, DDS

Owen M Forbes, DDS

1.0
(1 review)
0.9 mi

I recently was in need of having a tooth pulled and was referred to Dr Owen Forbes by my regular…read morefamily dentist. I went for an initial consultation where I was charged close to $200 to speak with the Dr for approximately 5 minutes. I felt that this was a bit exorbitant but continued with the process as I trust my regular Dr's opinion. I went back about a month later, ready to pay roughly $700 for a process that they said should take about 30 minutes, again, feeling that this was a bit pricey, but had cash, credit card & a check in hand ready for which ever payment method they preferred. I was asked to pay the entire amount the moment I checked in. I explained that I would be happy to pay when services were rendered but that I don't pre-pay for services. They refused to perform the services at this point, and so I left. I took two days off from work for these two trips. I paid the ridiculous consultation fee. I live about an hour away from this business and so also lost 4 hours in driving time, not to mention the gas money. I am extremely disappointed in this businesses practices. They tried to tell me that I signed something during the consultation that said that they ask for pre-payments for these procedures. I have absolutely no recollection of signing anything or hearing anything like this. I was not asked to pre-pay for the consultation, I paid as soon as it was over before exiting the building. If I had known that this is how they run their business, I would have never even called them. I am not aware of any other dental businesses that operates in this manner. I would highly recommend taking your business elsewhere. I would have given them 0 stars if it was an option.

White River Dental

White River Dental

2.7
(32 reviews)
3.0 mi
Locally owned & operated
Certified professionals

I'll start with the good stuff. Dr. Srickland is pleasant, there are virtually no wait times and…read morethey are always able to get me in for an appointment when I call. The office is very clean and nice. Free coffee, nice referral program and friendly hygienists. The office manager however is a total nightmare to deal with. The final straw for me was the collections notice I received from Linda VanVolkenburgh notifying me my appointments had been cancelled and my account sent to collection. I quote,"you have continuously ignored my repeated request for payment". Unprofessional much? This isn't the first issue I have had with improper insurance billing from the office. I never received a bill for the $50 dollars I supposedly owed but I did have a receipt for the same day for a completely different amount. Turns out I never received a bill, nor did Linda ever bill my insurance company. I'm much too busy to have to continuously check my claims when I visit the dentist the ensure I'm being billed correctly or spending my time on the phone with a rude office manager arguing over money I don't owe. I'll take my business elsewhere until the practice finds a more competent office staff.

The dentists are fantastic, but the billing area lacks communication. I have insurance and paid my…read moredeductible and thought I was all caught up. I never received a bill from them saying I owed anything. Then, five months later, I received an overdue bill stating I needed to pay $xxx.xx in 14 days to avoid being sent to collections. I called them one day later and was told it had already been sent to collections. The only "apology" I received was, "Well, I guess our system sent it a little early (ha ha ha)." You will have to contact the collection company about that. Also, since your account was sent to collections, you are no longer eligible for our services. Are there any other concerns you would like to discuss about any other patient? Being laughed at because their system wasn't working correctly, and then instead of trying to work with me, just saying I'm no longer a patient and asking if I want to discuss any other patients, is a rude and unprofessional way to do business. To top it all off, when I asked for my records, they refused. They said that all patient records are their property and cannot be removed or copied from the facility. They are the patient's property, not the business's.

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White River Dental
White River Dental
White River Dental

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24/7 Dental

24/7 Dental

2.8
(25 reviews)
1.9 mi

Do not go here unless it is an absolute emergency. They're not 24/7, so I'm not sure why they're…read morenamed that, but even still this is a terrible office for any appointments being made. You'll be waiting an hour on average. Over 3 years at this dentist and I've avoided posting this because I keep holding out hope things will change. To be clear here: YOU WILL BE WAITING BEETWEEN 30 minutes to an HOUR on an appointment. I promise. Once you're taken back and seated you will be waiting another 10 - 30 minutes again. If you confirm 8:30 - you just won't get in before 9. A coin flip says you may even get in around 9:30. You might assume it's a rare unfortunate delay. This is a baseline average. Yet, every single appointment throughout the years is the same and I've had partial dentures, multiple extractions and post op checkups, denture adjustments and my girlfriend has had appointments as well. Always goes like this. The kicker is I've been in as a walk-in multiple times and actually end up getting in much quicker. They don't have enough dentists for the patient load and if you confirm your appointment days in advance you'll likely need to confirm it day before. If you do not, they will surrender your appointment and treat you as a walk in. I understand this to a degree but only if in turn appointment times go as scheduled yet they never do. The staff knows this but reluctantly admit that it's common when pressed but give no realistic expectation that you'll be waiting over a half an hour past your scheduled time. I assume they're not allowed to. On the upside - the dentist I see frequently - Singh - is pretty good from what I can tell. However it is transparent to no fault of his own he is bouncing between rooms like a rabid squirrel just trying to keep up while the person I spend most of the time talking to has to go back and forth between him and I to answer questions. I don't expect a gentle therapist I just expect to not feel like I'm holding things up when I had to wait an hour to get seen. I continue to go here because the front desk staff is nice - not fake nice - like is common in medical offices, but MOSTLY because of my partial dentures. If I just went here for checkups I wouldn't bother writing this I'd just go somewhere else. Again - this is not on the staff or the skill set of the dentists. They just aren't quite enough to makeup for the terrible scheduling management. I started writing this 20 minutes after my apt was scheduled. It is now 55 minutes after and I am still in the waiting room. If you see my family, tell them i miss them but the waiting room is all I know anymore, and I expect by the time I'm released things will have changed too much. I may die in this chair. Please remember me fondly.

I had concerning experience with this practice, Dr. Shirley and hygienist in particular. I…read moreencourage patients to REQUEST and CAREFULLY review their DENTAL RECORDS and BILLING RECORDS to ensure they accurately reflect their treatment. Transparency and TRUST are ESSENTIAL in HEALTHCARE. My experience left me with SIGNIFICANT CONCERNS.

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Watts H William III DDS - oralsurgeons - Updated July 2026

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