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Watson's Manistee Chrysler

3.3 (7 reviews)
Closed 8:00 am - 6:00 pm

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Serra Traverse City - Serra Nissan or Traverse City

Serra Traverse City

(55 reviews)

Outstanding service department. Sam is he service agent who supports me. He is professional and…read morepleasant. Had an issue with my Sequoia just prior to heading out of town. I called and was told that he next available appointment was a week away. I decided to stop by and talk to Sam. He fit me in the schedule the next morning.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

Watson's Manistee Chrysler - autopartssupplies - Updated May 2026

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