I've used Watson's before (new washer) as I believe in using local, non-big box stores and have always been satisfied with what I've seen, bought and had delivered. Delivery time was an hour late and I didn't receive a call, so ended up having to track that myself. Good people, helpful in hooking up refrigerator and ice maker, taking away packaging. read more

!!! BuyersBeware !!! A pricey 4 door Whirlpool refrigerator purchased at Watson's and still within the first year warranty failed to cool to safe temperatures. As sole caretaker for an elderly parent with multiple heath issues, we must have a refrigerator that works for medical necessities and needed it repaired promptly. When service was initially refused, I hand delivered a letter, asking both the manager and the Watson owners for help in getting it repaired or replaced. They refused this request for help, not with the courtesy or courage to make the call themselves, but through a salesperson, saying that the remedy was "...out of their hands, there was nothing they could do." After filing a claim with the NC Consumer Protection Division, Watson's stated in a letter to the CPD that they had offered help....really??? Why would I file a complaint if they had offered to help and the repair had taken place ? The letter was filled with totally underhanded and bold faced lies. Surely a store with staff, products and service to avoid!!! read more