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Watson Clinic Pediatrics

5.0 (1 review)

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11 years ago

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Jay Care Medical Center

Jay Care Medical Center

3.7(3 reviews)
0.8 mi

Great place and great care. Not only is the doctor office always clean.. the staff at the Southside…read morelocation have always been pleasant on the phone and easy to schedule appointments also in a timely manner. LouAnn Albano ARNP is the best! She is very caring and takes time with her patients. You do not feel rushed to get in and out. LouAnn takes time with you and makes sure all your question are answered and concerns' are addressed. Love this place.

The good thing about this place is that it's a clean and nice facility and you can usually get an…read moreappointment on short notice. However, I was not satisfied with the care I received. The last time I came here was to see Dr. Kattan to go over a "possibly abnormal" EKG for a government position I had applied for. The EKG was taken at another clinic by a flight surgeon. He said is it was most likely normal but wanted a review from my primary care physician saying it was normal and that I don't have a history of heart problems. I have a few Doctor friends that I had look at the EKG and all said that it was normal and that some people had inverted t waves and so long as I've never had chest pains or shortness of breath, that it's normal. All 3 of my doctor friends asked me before hand if I've ever had chest pain or shortness of breath and I responded no. When I visited Jay Care, they of course took a copay. They took my vitals and then I saw Dr. Kattan. She looked at the EKG, knowing that I have a clear medical history, and asked what I needed. I told her I needed a letter on letter head from her to the government agency saying that my EKG was normal. She told me that it wasn't normal without asking any questions about me. I advised her what the other doctors said (including one cardiologist). She didn't really fight me much, and wrote on a prescription pad that my EKG was normal and signed her name. I repeated that I needed it on letter head and that she had to send it. She kind of just shrugged and said to give the note to the front desk to make a copy for my file and that they would take care of it. Then she asked me if I wanted to do blood work. I said no, I feel fine and don't have any symptoms. She seemed shocked. I repeated that all I needed was the letter. That ended the appointment. I checked out. I kept following up to see if they had sent a letter. Finally two weeks later when I called for the 5th time, they told me that Dr Kattan wrote my letter and gave it to me (she was referring to the prescription paper). I repeated that it wasn't sufficient and that I needed it on letter head and that Jay Care had to send it. Bottom line, 6+ months later they still haven't sent anything. I had to go to another clinic that I had gone to before I'd started to go to Jay Care. The doctor took a look, asked me about chest pains and shortness of breath and then quickly determined that it was normal and that I was just one of those people with inverted t waves. Dr. Kattan is no longer my physician and my last visit was basically me paying for nothing.

Trinity Medical Group

Trinity Medical Group

2.2(17 reviews)
0.9 mi

I have been a patient for over 2 years now. I am extremely happy with my medical professionals,…read morehence, the 4 stars! The ugliest, nastiest, and worst i have been treated at this facility was Friday. I wrote my appointment time down as 11:30, it was 11:20 though. I arrived at 11:38, Rachelle one of the front desk receptionist, scoffed at me for being late. I accepted that i was in the wrong as i recorded the wrong time. She went to check to see if i could still be seen? No, i had to reschedule. I gave no problem and kindly rescheduled. That was done! My mother who is also a patient there has a prescription from a specialist that is requesting a CT scan. I was asked by the specialist to turn this paper into Trinity so that Trinity can get an insurance approval. Here is the "hold up ugly" I asked Rachelle to see that this paper gets to the referral office it is a test my mothers specialist is requesting to have done. (I am explaining as I am trying to hand the paper to her) Nope! Rachelle has a body language and facial ugliness that is like i am trying to hand her a covid filled bomb. I get the attitude filled response of I am not taking that paper when i don't know what it is. I respond with "i just told you...." i stop in mid repeating myself and step one step to the left and explain to Sarah who has ALWAYS been jovial and pleasant. I explained to Sarah that i do not like Rachelle's attitude and it is very hard to talk to her. I try to hand the same paper to Sarah, never ever having any problems with her. Sarah says "I don't know what you are trying to give me?" Now, i am thinking holy moses, does this paper have so contagious disease that I am not seeing? So Sarah is snotty and rude. (By the way, snotty is a very nasty description i understand but it is spot on in this case) So after a few silent moments and me starting to freak out about this paper and the invisible curse. Sarah explains that the order is in the computer and they recieved it on the 30th. So, no Trinity does not need the paper. So, I did the next best thing i knew to do with a contagious piece of paper, i ripped it up to throw away. It was then Sarah told me that i should have kept it. Oh well, bad moments not bad days. I have another appointment scheduled i will see if the front desk attitudes are better, hopefully so. Sarah has a beautiful smile and laugh not to use them.

Referrals are usually messed up or not sent at all. There…read moreare no same day appointments , even though they have a poster in each exam room that says there is.

Watson Clinic Pediatrics - physicians - Updated May 2026

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