Waterstones on High Street, just outside the Bullring is the largest location of Waterstones I've seen, this one is in Birmingham city centre.
The store has six floors including two cafes and multiple floors with toilets - Click and Collect (online orders) is conveniently on the ground floor in case you're in a hurry and don't want to navigate throughout the whole store, which can be a little awkward as this isn't something you'd expect to do from a book shop.
The staff seemed disinterested which is a shame, and not too willing to help and with a book store as big as this one - it is something you'd often need to enhance the experience from book recommendations to finding a book if you already have one in mind - they do have writing on "recommended" books but unlike other stores these are newspaper quotes which every book seems to have which are easily found online or even on the book its-self once you pick it up - I mean come on, are the staff literate with a passion for books and customer service? PERSONALISATION.
Other than the size of the store, it doesn't really stand out - the store seems to follow the newer and more modern layout Waterstones are slowly rolling out (sadly this hasn't arrived in my home town of Manchester yet!)
3* based on a great central location in Birmingham and huge size over multiple floors, the layout and slightly cramped nature of the ground floor and disinterested staff really is a shame because without it the store could even warrant a high four-star rating. read more