WHSmith in Birmingham New Street Station is a fairly strange store down to the construction of New Street Station as it basically is two stores in one back to back, mainly down to the ticket gates being past the stores so the store had to compromise through having a larger store and then a small store round of the back. For me this does affect the overall store as the stock is less, the store is more cramped and smaller in both sides as the average travel store would be.
I came in here to grab a quick drink to take onto my train, the prices were higher than normal with it down to being a travel store.
The manned till was empty and the store was really understaffed which meant a long wait time to redeem and sort out my coupon, which was frustrating as for me a travel store especially should be quick with a staff member on hand to help and there should always be at least one manned till for people who might struggle with one of the two self-service machines or wanting to buy something age restricted such as an energy drink.
WHSmith is in pretty much every Railway Station, and although the stock is slight, size, service and overall feel is worse than other travel locations and price is perhaps nearer than nearby locations (remember Grand Central with a Tesco and many other retailers is right above New Street and this store) it still deserves at least two-stars for location and having a satisfactory beverage selection. read more