I started going to waterside about 2 months ago. I have probably visited the office about six or seven times. The staff is very friendly and the facility is clean although adjustments are done in a common area and not in a private exam room. They office is run like a corporate chain and not as an individual proprietorship. No one at the local office appears to be a decision maker/owner. As such all decisions are corporate like, rigid, and by the book with no consideration for compromise. I tried to negotiate a more reasonable cost since my insurance does not cover chiropractic care. They were unwilling to budge, which is there right. They are upfront with their charges, but they will nickel and dime you for every ache and pain you request a treatment for. They'll charge you for therapy and each and every adjustment. They will not adjust anything without an x-ray. I have seen multiple chiropractors over my lifetime. All of them included therapy and basic adjustments for a flat fee. To give you an idea on cost At this facility I was quoted $70 for a second visit which includes 15 minutes of ultrasound, a basic neck and back adjustment. For comparison purposes, I have previously paid about $40-$45 for the exact same service. In my opinion they are way overpriced and I have found better options locally for the $40-$45 range for the same services. I would give them 4 stars for care and friendly staff at this location. I give them two stars for their high fees. This is my justification for a three star rating. I'm disappointed that I'm out my initial visit exam fee and have to double pay for this at a new provider. If you're reading this review I would suggest that you call around before settling on this practice. read more

Everyone here is so nice! I am 25 weeks pregnant and really needed a good and gentle chiropractor for my lower back. I felt better almost immediately. No negatives to say! read more

I "walked" into Waterside yesterday with the most excruciating back spasms of my life, barely able to breathe and convinced I was about to be paralyzed or something. Nancy immediately calmed me down, told me I was going to be okay, and got me on the table. Dr. Springer was there from the beginning, and was soothing, sweet and funny. They gave me as long as I wanted on muscle stimulation and my wonderful friend who drove me to their office got to wait in the massage chair. It was a completely relaxed environment with wonderful people who handled my crisis beautifully. And I feel MUCH better today. Thank you!!! read more

When I first started going to Waterside Chiropractic in Santa Rosa Beach, I loved my doctor and he really helped relieve my back pain due to scoliosis. The receptionists were always so friendly too! I had been going every few weeks or so to help strengthen and pain relief. Then one day I find out my original doctor moved away (even though he just moved in town less than a year ago?). I then was treated by Dr. Sturban. The first visit was fine. The second visit, I went after work. He asked me to lay on my back and bent my arm up and pushed on the top part of my chest. There was a loud pop with sudden and extreme pain. He asked if I was alright - I wasn't. He said that the pain would subside. Okay... The next morning I was doing alright, but at the end of the night I was in pain. I made a call to Waterside so that I could be readjusted and stop the pain. Dr. Sturban adjusted me again stating that by that evening the pain would be gone, the muscles were just aggravated. I told them I was not going to pay for that visit, it wasn't my fault and I shouldn't have to be coming back due to pain he caused. They didn't charge me, thankfully. I tried ice packs, ibuprofen, but nothing relieved the severe pain. The pain never went away that night, and by the morning I was in tears because I couldn't even breathe without pain. I ended up having to go to an urgent care clinic to see if a rib had broken or bruised or misaligned, and to get some pain medication to survive the hurt. 6 x-rays later and 3 different pain medication and muscle relievers, I was given a doctor's note for 3 days of missed work without pay. I wasn't able to do ANYTHING but sit or lie down. I'm a runner training for a full marathon and this really set me back. I called Waterside Chiropractic and informed Dr. Sturban that I will be billing them for the medical bills, pain medicine, and loss of wages. Dr. Sturban said that was fine, and they would do whatever it takes to make sure I'm taken care of. It's been a month since this has happened and they don't have a clue what I've gone through. Nobody has reached out to apologize or given any compensation. I would NOT recommend going to Waterside Chiropractic. read more

While on vacation in Santa Rosa Beach I had a fall causing my hip to be severely misaligned on Saturday evening. After suffering all weekend I found Dr Amy at Waterside Chiropractic on Monday. Everyone was so hospitable and kind. The staff were all helpful. They were concerned about me and the issues regarding the injury and I would go back to them if my home wasn't 300 miles away. read more