My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

Once you move in the resident manager is far from being friendly, helpful, curious or hands on…read more Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!! Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!! At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got. The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal. The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently. The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being. As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease. Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better. George T.

My mother was a resident here for three years. When she passed away, management was notified, yet…read moreno one contacted our family to explain the procedure for terminating her lease. I eventually had to ask the front desk, where I was finally told what steps were required. We followed those instructions and completed everything by the end of the month. Despite this, we were still charged for the following month's rent. This is where my one-star review comes in. I called, emailed, and followed up repeatedly, but could not reach the property manager. I left numerous messages and had to visit the property twice before finally speaking with her in person. At that time, I was told a refund was "in the works." That conversation was three months ago, and I have yet to receive anything. Since then, I have continued to email, text, and call with no resolution. It now appears I will have to make another in-person visit. Dealing with the loss of a parent is difficult enough. The lack of professionalism, communication, and follow-through from the management at Bell Tower Reserve only added to an already painful experience. If you plan to live here, be sure to immediately close any accounts tied to the property, or be prepared for significant frustration when trying to resolve issues.

I will lead with the fact that I RARELY post reviews, good or bad, but this one is a must:…read more There are no words to describe the magic in this community. 1 - The property is amazing in that it is exceptionally maintained from the 100+ mature trees, to the pool & hot tub, to the elevators, to the Veranda ( huge community space ) to the walkways, to the parking areas, to the landscape. All 12 acres are incredible. The others facilities we visited felt like an institution and sterile. The Oaks feels like home. 2 - The residents were genuinely so warm, inviting, active, and welcoming to our Mom as we toured the complex. After just losing her husband of 61 years (our Dad) she/we couldn't imagine where she could be comfortable and safe, but we found the perfect place for her. She immediately felt at home. 3 - The Oaks team, and I mean "Team", is the most wonderful group of people we have met in this industry and possible ever in business. First being greeted by the lovely Ms. Jill - the receptionist - also a resident, that walked to the front door, rather than sit behind the desk, to greet us. Then the smiling - excited Asst Direct Paige, gave us the most through tour while exhibiting graceful patients with Mom's indecisiveness, greeting every resident by name as she introduced Mom to each of them. On our walk we met other outstanding Team members; Heather the lovely & creative Activity Director, Walter the fun loving- quick with a hug - ready to assist residents with most any need - Transportation Pro. Just more confirmation that kindness is the rule rather than the exception. 4 - The delightful - incredible Donni Crosby!!!! The Director and Mentor of The Oaks of Plano. After meeting her, we immediately understood why this is the outstanding community that it is. Truly...she is the WOW that has made this 55+ senior apartment community a place that 200+ people call home. She has so much authentic love for her "job" and the residents that she calls family that is evident from the moment you meet her. Her enthusiasm and pride is unmatched. We were greeted the next morning by her with amazing energy, hugs, Starbucks coffees and danish treats. We learned more and more about the development as she patiently walked the property with us again. She throughly answered every question as we waited for the final approval from Mom. It is often difficult to acclimate to a new life and neighbors, so Donni built and incorporated "The Resident Ambassador Program" This person accompanies the new residents to activities and meals for the first 90 days so they are not braving their new life alone. This made us all know that Mom would instantly feel included. I can't express our gratitude enough for the exceptions and accommodations Donni made to make this the perfect place for Mom. Lastly, I would be remiss if I didn't thank Lynn, the first point of contact when I called from my google search. She is the catalyst of why Mom is now a part of this exceptional community. Lynn was so real, so honest, so friendly, so thoughtful to explain why The Oaks of Plano is such a spectacular option for Mom. She was spot on that this is unequivocally the best and only option for us to entertain. Our entire family is elated for Mom to be a part of this wonderful community.

Finding The Oaks at Plano was nothing short of a dream come true. My 86 yr old mom lost her husband…read moreof 61 yrs this week and we knew how important it would be that she find herself and her independence again after caring for him for the past 3 years. We were welcomed with open arms by an entire team that make this community so special! Donni the ED, the Assistant Director Paige, Heather the Activities Coordinator, the transportation host Walter and Jill the front desk receptionist (that is also a resident) were all nothing short of spectacular! . All of them could not have been more nurturing, kind and genuine! They all absolutely made us, but especially my mom feel so supported and comforted immediately at such an incredibly difficult time. First, the 12 acre pet friendly property is meticulously kept and maintained and has gorgeous trees all over with covered and shaded walking trails, a dog park, a pool and outdoor seating areas all over to enjoy the grounds. Most notably is a public large grassy area called Pete's Park who was named after a resident that passed. It offers so many lovely spaces for the residents to enjoy, including a community Gatehouse area with fireplaces, a beautiful restaurant with incredible chef prepared food for purchase at reasonable prices for those that want to dine out without leaving the property, a library for all of the avid readers, a gym ( that is about to get an even better facelift), a game room with a ping pong table and pool table, a full bar for the residents to partake in happy hours at their events like bingo, bunko and community featured special events! There is even a sewing group made up of women well into their 90's who has their own room crocheting and knitting baby beenies, booties and blankets for the NICU babies at some of the local hospitals! But what was so comforting was the PERFECT apartment that we were shown that was 750 sq ft ( my mom is coming from 320 sq ft sharing a space in an assisted living facility with my father) with granite countertops, stainless steel appliances in a beautiful kitchen, a fireplace, a private patio with lots of lovely windows offering bright light and warm sunlight to brighten the room. The bathroom included a tub with glass doors, a walk- in pantry and master closet! This was their model unit and Donni's favorite and we didn't even need to look at any other options available! We KNEW it was just perfect! We met resident after resident in this 55+ active senior living community that were alive, thriving, vibrant, so happy and exuded such a sense of pride and joy talking about their life in this community. It was truly awe inspiring what this organizational group, but more importantly what Donni has instilled since becoming the ED two yrs ago! My mom was welcomed by so many on both trips to visit and every single one of them said we can't wait for you to come be a part of our community almost as if they knew it wasn't an option or consideration not to! Donni and team were a joy to work with and we are eternally grateful that we found this gem of a community for my mom to thrive in her remaining years!

I've been here about a month and I love this place. The…read morestaff here is amazing , always available and helpful . It's beautiful here. Everybody is very courteous and it's a very pleasant environment

The level of activity, care and charm are excellent. Social activities planned. Top notch…read more Beautiful friendly. Welcoming.

This is a very beautiful ,cozy place. They really care about…read morethe residents and make sure they are clean, safe ,comfortable and having fun. The residents always look happy and engaged and the food looks and smells great. I love the old car out in the courtyard. I definitely recommend this place for anyone needing memory care!

This place is the worst facility I've ever come in contact with, the management doesn't know what…read moretheir doing. The patients don't get the care they need. Patients fall way too much here. They have a bed bug problem in the facility and it's been like that for months. If you care about your love one don't bring them here. The quality of care isn't how it should be. It's not the care givers, it starts with the management. One of the managers is very unprofessional. The ED doesn't fix the situations, she just pacifies and nothing is ever resolved.

They day finally came when we needed a new home for my father who had lived independently for 92…read moreyears. I cannot express the relief and happiness of the team at Sonoma House in Carrollton, Tx! Dad is well taken care of, active, fed and loved by the staff and residents. He told me he never gives anything an A+, but this is 2 BIG THUMBS UP! I was concerned he would wither in Assisted Living, but he is thriving. Highly recommended.

We moved my father-in-law to Sonoma House a couple weeks ago and we are delighted. He is doing…read morebetter and more engaged since moving in. He loves the food. They take great care of all their residents. And the event today for veterans was outstanding. We have seen excellent care for him and others, and all the families we have met rave about the care, too.

There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (: