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Waterloo Pet Services

5.0 (1 review)
Closed • 7:30 am - 9:30 pm

Services - Waterloo Pet Services

Dog walking

Pet sitting

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10 years ago

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Woof'N Around Town - Small Animal Care -  30 minute visit. Includes feeding, fresh water and cage cleaning.  *Inquire about additional services for exotic pets

Woof'N Around Town

(1 review)

Denise is two-faced, unethical and extremely untrustworthy. Her and her dog Walker Serrena have no…read moreboundarie. They are just watching to see what false accusations they can conjure up. Keep your guard up because under the guise of caring about your cat or dog they gossip and look fir ways to abuse and betray. I was actually using this "service" respectfully and they went behind my back to contact a vet I had to lie and give a false complaint each to this Vet. I have a black & white copy of their lies and false complaints against me re my pets from the Vet in one of my pet's health record. This review is factual and I have proof of what Denise & Serrena UNPROFESSIONALLY did in betraying a then paying client in early August 2022. My experience should cause you to find another company because this "company" is NOT professional, is unethical, intrusive, and cannot be trusted. I used their dog walking and Pet Taxi services and while I was (until I fired them) a good and trusting customer they were lying - BETRAYING me behind my back to an unprofessional Vet. They had no right or even logical reason to lodge any FALSE complaints against me and the excellent loving care I take of my pets. Denise and Serrena in my experience are incredibly controlling, unscrupulou, untrustworthy and emotionally immature to unstable. If you hire them you too could be abused in the ways I was. They each told their own lies to have tge unprofessional vet call Animal Welfare FALSELY on me in what was established as an UNFOUNDED complaint - both complaints were deemed UNFOUNDED - patently FALSE. Beware if this sad excuse of a "company" that for no logical reason whatsoever lied about me while I was paying them for services - trusting them - THEY ARE UNTRUSTWORTH.

From the owner: We love caring and connecting with animals and creating ever lasting relationships. We provide…read morecare for your fur baby as if they were our own and ensure that they receive the highest quality care while you are away.

Wag and Walk

Wag and Walk

(4 reviews)

I had a terrible experience with this business and the owner is incredibly unprofessional…read more I originally contacted Aaron for dog training. Through email he said he offers two sessions for $180 and in no way indicated that this was a promotion or a deal (he has no pricing structure on his website). We schedule a time for him to come over and he does not show up. He provides no warning before or notification after; he simply doesn't come. I contact him to reschedule, and once he does come I pay up front for both sessions. If it was hard to get him to show up for his job before he had my money, it was impossible to do so after. On July 13, 2017, I email to set up a second session. I did not get a response for almost two weeks. On July 25 I try to schedule the session for the 28th. I get no response until the 30th. On July 31 I try to schedule a session for August 4 and get no response for over a month. On Sept 11 I contact him again to try to schedule a session which I have already paid for and we decide on the date Sept 17. Again, he does not show up for his scheduled appointment with no contact letting me know beforehand or trying to reschedule afterwards. It's now been over two months and it is clear this person is not at all reliable, so I ask for a refund, which he agrees to. He makes and breaks commitments to refund me Sept 21, Oct 16, Oct 30, and Nov 23. Finally today, 5 months since I tried to schedule the session and 3 months since he agreed to a refund, he refunds me not the full $180 I paid, not even $90 since he did almost fulfil half of his agreement, but $55 because he claims that his sessions are usually $125 instead of $90. Hard to say since he doesn't list his prices anywhere. Overall I could not in good conscience give anything but 1 star and I hope to save someone from the headache I have dealt with for the last half a year.

My dog has been going to Wag and Walk once a week for months and we've been very happy. My dog has…read moreirritable bowel syndrome made worse by stress. We were worried at first that she would be stressed after being away from home but if anything she's calmer.

Waterloo Pet Services - pet_sitting - Updated May 2026

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