These bad reviews are basically nonsense. Yeah, I encountered a guy there once pr twice who was in a bad mood. I have not seen him sense. The ladies are great. Upbeat, positive. When I walk in they remember what I want (Oxygenated water). We chat in Spanglish and it is super fun! I look forward to coming here. Now some more context. I first started using Wateria at their Hollywood location. My friend an Alternative Health Coach guru was a "water freak." He researched everything...health. He found that the owners of Wateria were Korean and Obsessed of having the best water store in the world. They changed their filters, etc. Before they were due. They were also obsessed with purity, cleanliness, and such. I used them happily until I moved to the Valley & could not believe my good fortune that they had this location in Canoga Park. I would drive a very long distance to buy their water. And although I love ALL of the gals here I would gladly put up with an occassional grumply guy...becausse this water is so amazing! read more

So let me start with the positive review, location was very clean, staff was attentive to greet you and they offer 3 types of different water . The downside , the price of the water was higher than what I normally pay at my regular place, most places charge $.60 per gallon for regular water this location is charging $1 per gallon. I can tell I wasn't the only one feeling uneasy at the prices as the man before me was shocked at the price of the water when he was paying. I will come back for the oxygenated water but not the regular water. read more

Wateria - Pricing as of 2/1/26 - Water Stores Near Me - Canoga Park, California

I've been coming to this water store for a while, but after my most recent visit, I can confidently say I won't be coming back. The store is located in a lower-income area, and you'd think they'd try to keep prices fair for the community--but instead, they've raised the price on their alkaline water. They were already more expensive than most other water stores around that sell alkaline water, and now the increase just doesn't make sense. What really makes the experience worse is the customer service. Some of the workers can be polite, but others act like they don't want to be bothered--especially if you don't speak Spanish. It's uncomfortable and unwelcoming. When you're paying higher-than-average prices, the least you should expect is decent customer service and respect. I used to come here out of convenience, but the unnecessary price hike has completely killed it for me. There are plenty of other water stores in the city with better prices, friendlier staff, and the same (if not better) quality alkaline water. This will be my last time spending money here. read more

Staff are really sweet but it was my first time coming back since they raised their prices and wow.. will probably need to go somewhere else. For being in a low income area the prices definitely don't reflect that. read more

As of January 6, 2026 the prices have now doubled. It's $10 for 5 gallons of oxygenize water and $15 for 5 gallons of alkaline water. I think we can do better somewhere else. But the lady upfront is super nice. read more

The staff is cool station is clean but prices are too much. Drive five more minutes east and you'll find regular water for $.50 cents a gallon, read more

I'm a regular at Wateria De Soto/ Canoga Park Ca. The lady who helped us today with our water was very hostile. I told her we wanted 4 alkaline and 2 oxygen but she charged me for 6 alkaline. I reminded her of what I have ordered. She was very unapologetic and just horrible customer service. This is not the first time that I have encountered her this way. Very consistently, does not greet any of the customers. Always with a frown and does not make the customers feels welcome. The other employees are not this way it's just her. She said her name is Diane and I visited on April 22 at 9am. Employees like her are bad for business. She needs to be taught what good customer service is. Or she needs to find a job where she's happy. She really looks iiand acts like she does not want to be there. read more

I love this water store they have the best ice bags the cubes are amazing and taste amazing too. We have big issues with our water in Los Angeles so it's great to have a wonderful option for quality and taste and health, read more

On Thursday, January 9th at about 6PM, I saw a line going all the way to the outside of the refill station. I have never seen it as busy as it was. When I finally did make it inside with my empty gallons, the gentleman working the water station, who was by himself, proceeded to tell me that he was not going to be able to help me. He pointed at the big filtration system behind the glass and mumbled something about it. I stayed in line, I honestly needed water. My wife is nursing my newborn at home. She needs to stay hydrated. After a little bit longer, More people showed up, And this gentleman told these people the same thing. The people behind me stated, "Why do you still have the 'OPEN' sign on then." He then stated that something was going on with the filtration system and that he had limited amount of water he could pump. I asked him if he could at least fill up two single gallons for me. He told me he couldn't. He also stated, "It's not that I don't want to work right now, it's just" he pointed at the system again, "my system will not allow me to. You can come back tomorrow at 9AM." A few points I will state, 1. To respond to customers who have no idea of the mechanisms of which the water is filtered is beyond unprofessional. 2. He could have said things to people as soon as they came in, in a more professional manner. And responded to customers differently. Examples: "Excuse me, I have to apologize for letting you know this news, but my systems are giving me a hard time and I will have to close the store soon. I won't be able to help you, because I want to ensure that you have the best quality water, we can provide for you." "I understand that the 'OPEN' sign is still on, but I have been backed up," I would then ask the patrons if it would be ok to step away to turn off the '"OPEN" sign, then turn it off and proceed to help the customers that were in line. 3. Why would he state that, "It's not that I don't want to work right now." ? I really enjoy Wateria, But this gentleman had to behave professionally to maintain the integrity of the company. I will still come back today in order to get water for my nursing wife. We have just enough for today. It's not the first time this gentlemen has behaved unprofessionally. I have asked him in the past if I may refill two of my reusable water containers that I had, he stated that the water was for everyone and not just one person. Does he not work at a water refill station? I'm sure Wateria does not mind giving water to it's patrons. But when will this man be let go? Maybe he needed one more person with him. None the less, You ensure that paying customers are treated with utmost respect, even if you have to turn them away. Wish me luck, I hope the girls are in today! read more

Great tasting water, quick service and parking available on-site. I also go to their location on Sepulveda. I found their water consistent with what I'm used to, and I'm happy with my visit here. Will definitely be back. read more

They wash your bottles before they fill up with water. Water taste good. Sometimes they do run out of water.

Fast and friendly service. Just wished the parking barrier next to the sidewalk was further back.

When I walked in, I wasn't greeted and felt like I was being judged from head to toe. To make it worse, when another pair of customers came in, the employee greeted them cheerfully. This is not a place where you have to shop by appointment. This store is where you come into buying water,not to buy a Chanel bag. Unprofessional from these employees most likely unexperienced. read more

The place was clean and futuristic looking. The young lady who was on duty was welcoming, professional, and happy to describe the processes and fees. There was plenty of parking. I was quite happy with the visit and will definitely use them again. I've already recommended them to my officemates. read more

I always enjoy going to this location. They are able to provide the water that you need with a price point that satisfies the wallet. They can provide and recommend different types of water choices as well, which allows you to have a variety of options. The staff is friendly and professional and will help you with any questions. Parking is in their lot. read more

Very friendly. Clean place and very accessible. We needed last minute water for a party and they were able to help us.

I'd been coming to get water from here for almost 5 years now, and today marks the last day I'll ever support this business. In a world where we're all exercising our rights to be independent and act upon our free will... this business is NOT in support of that. As soon as the pandemic hit, I understand the world had to follow mask protocols. After a plethora of scientific research has been proven that the masks DO NOT prevent catching the virus - nor will getting the vaccines protect any host from retracting the virus either - this business still chooses to stand behind the need to wear a mask.... I've gone to many public/privately owned places that at one point were pushing the mandates pretty hard, but since the mandates have been lifted and it's back to personal choice, all of these said establishments have lifted their requirement to need a mask. All of this leads me to my point that Wateria is making a clear stance against people who choose not to wear a mask. Which is totally fine DEPENDING on the approach being take. The continued discrimination towards non maskers is truly baffling, especially when it comes down to losing a customer over keeping their personal choices to themselves. Is this a private water spot or a public business? In any case, I REFUSE TO SUPPORT businesses that are agenda pushers and not about free will and THE PEOPLE. Where's the humanity here? The answered simple. Unless you speak spanish, communicate that you agree with following this inhumane agenda, THEN, they'll provide their product. Which is water. Which everyone needs. And that my friends, is the bottom line. These are the type of people to leave other humans starving, poor, and waterless, as long as they have the power. So I advise you take those water containers of yours and find a place where the environment is filled with pride, respect, humane service, and a heart to serve people. The energy this business is operating at is extremely low vibration energy. Don't drink this water. read more

The guy who works there is so rude every time. Tonight i arrived 7:55 and he didn't accept to fill my water containers as he said their closed but they supposed to be open till 8. He is rude. read more

Water from here is too expensive to be this bad I thought I would be paying for quality filtered water but it just taste like dirty, unfiltered water. Don't come here read more

Service concept is excellent. Rinse refill and new caps. Service itself pretty poor specifically the tall Hispanic guy. Felt like getting your shoes shined by someone that hates shining shoes, no matter how great they look, it just feels uncomfortable read more

for the second time I try to buy water in this store and they tell me that there is no water, how can a store that sells water run out of water? now im going to another store because i need it. That's how you loose a customer read more

Never going to another water station again. This is a top of the line water provided company that shows the upmost respect to the service and quality they provide. With their state of the art water jug cleaning processes that include UV light they ensure you the safest and top of the line alkaline water. Alkaline water not only removes acids from your body but offers several other benefits to your overall health and well-being. read more

I've been coming for a few years and I've always been given great service. The place is always super clean and welcoming. The water that we purchase always tastes amazing. We've tried both the regular purified water as well as the alkaline water and you can tell just how clean and pure it is :). A year or two ago, they were giving away the water FOR FREE, any size! They stated that they were trying to give back to the community, which is super amazing and commendable. Try this Wateria and you won't be disappointed read more

Service is good. Water taste and selection are perfect. The only thing I don't like is that I had three instances where I was turned away because they had no more filtered water. I'm not sure if that's part of the business but running out of your main product is a loss of revenue and inconvenience to your customers. It's still a business I like so far. read more

Great tasting water love how they clean the bottles before I come weekly for refills their staff is quick and nice

First time they went there to buy. ALKALINE water was good, and the service was excellent.

It is near the sea food market.Good Price for alkaline clean water and friendly staff.

Quick friendly service very clean store had everything I needed very easy to navigate their menu needed to get a new water jug and some water highly recommend this place read more

I love this place. Great water, great prices, pleasant staff. I save a ton of money on water, goodbye bottled water.

Really clean and spacious. I like t view of the machines in the window and the clean tops and paper they put on it when sealing it.

Just bought some water on Friday reverse osmosis Worst tasting water I have ever tasted taste like tap water to the Max awful completely a scam 65 cents when you can get reverse osmosis anywhere else for 40 to 50 cents and this is in canoga park I don't think there rent is that expensive For them to charge 65 cents for tap water I did a water test with a device and it completely failed read more

Love coming to this water store to fill up my water rugs for the week. The customer service is amazing, Teresa is amazing she has very great customer service skills and very clean when filling up the bottles. She washes and scrubs with soap every time I bring in my jugs. I tell all my friends and family to come here for there weekly water. Look no further if you're looking for great water with great service! read more

Wateria - Weekly Water Fill Up!!! - Water Stores Near Me - Canoga Park, California

I've grown up drinking Wateria, my first location was in Van Nuys, but ever since we moved we've had to try other locations. Entering this location was a surge of childhood memories accompanying my dad on Saturday mornings to refill for the week. I remember the paletas available in every flavor possible and watching the water gush into the bottles. I relived that memory from this Wateria location, and the lady who served us was beyond kind and the service was exceptional. Store was clean and we got in and out in a reasonable amount of time. Hope to return here again! Btw, the water here is so smooth and I love drinking it. Alkaline water is $2 per gallon, FYI. read more

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Unprofessional and terrible customer service, mainly the guy - very rude person. I was regular customer for last two years...not anymore.

Wow. I am obsessed with this store. So thankful to have somewhere quick and efficient to get clean water at! Definitely coming back

Shame! Raised prices for an empty plastic 5 gallon bottles during coronavirus crisis. People, be aware!

After reading the horrible reviews about the service from the same guy , I still chose to give this place a try . ABSOLUTELY HORRIBLE SERVICE!!! He tried to fill my three 5 gallon containers with regular water then when I asked if that's Alkaline water he replied I asked for regular water . When I told him I asked for Alkaline he got an attitude and tried to force me to get the regular water and when I told the lady working there she agreed with him and said they could check the cameras. I replied check them and see what I said !! What do you know they started speaking in another language because I NEVER SAID regular water !! When they replayed the video you clearly hear me ask do you test the Alkaline water because it's my first time hear . You also hear him mumble with his mask on and say regular. I will NEVER bring my business to this place EVER !! Never mind the FACT they charge double the price compared to every other Alkaline Water place !!! ABSOLUTELY HORRIBLE!! I had to tell them Dump That Shhh Out Now and even after that they both gave me attitude!!! At least the lady came out to my car and said she listened to the video and see's what happened!!! To Late NEGATIVE REVIEW ON THE WAY !! Stay Away From This Place !! Now I'm off to test my water ‍!! read more

Wateria - A Horrible Store !!! - Water Stores Near Me - Canoga Park, California

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Fast, easy and friendly service. Did I mention very affordable?! I've gone during rush hour and the lady who fills our water is always smiling no matter what and knows each of her customers very well. The only thing I hate about filling my jugs is carrying them back upstairs to my apartment lol read more

It's been 3 months that I gotten my water here and it has great quality water plus pricing but Yesterday I went to wateria to fill up my gallon of water untill I realized that my water tasted different and bad. They employee was struggling it's like the rinser didn't work so what I recommend is that you guys fix that because if you don't I won't come back ever again. read more

We've tried other water services in the area and their Alkaline Water is by far the best tasting! They clean the bottles throughly and cap them for you so you to maintain the cleanliness of the water. You would think this would be standard procedure but in trying another water store I found that it is not! The ladies who work here are very sweet. Great service, great water, 5 stars! read more