If you like shitty service... Then then definitely buy your tub from these guys…read more Been waiting a year for side panels on my spa. Same excuse All all the time " I'm new in the service department, but I will definitely help you out" Had other issues regarding leaks and pumps Only to take care of them myself due to a lack of response from the hot tub people I have asked to speak to the owner multiple times only to get shut down. It seems as though the owner is hiding behind his employees and does not want to hear about service complaints. Quite embarrassing if you ask me. Can't even imagine not getting back to my customers more than a day later. My tub currently has no side panel which is exposed to rodents and Weather. Once again... I'll take it up on myself to clean it up I rarely rarely write bad reviews... I'll always give the business a benefit of the doubt. But in this case, these guys are just bad to deal with. Stay away!!!!

We just purchased our first hot tub and the salesman Charlie was excellent to deal with. The…read moredelivery guys were fast, efficient and very courteous. All in all it was a seamless process.

I'd had a bad experience with hot tubs and swore never again. But my wife suggested Roto Spa who…read moreare in our area so we went for a visit. Always listen to your wife. The Roto Spa tub met all of our requirements; reasonably priced, low maintenance and reasonable maintenance costs. We just finished our third year and couldn't be happier. The after sales customer support we have received from everyone at Roto Spa has been exceptional.

John, Ed, and the team are second to none in sales and service. They are professional, honest,…read morevery experienced, and price fairly. I highly recommend you give them a try will your pool and hot tub needs.

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

A nice gym and pool; cost is suitable for a day of exercise. You will charge 25 dollars and then…read moreyou can use the whole facility

The management and staff are super helpful and we just love it there, the pool temperature is…read moreperfect. It's such a great place for the entire family. They have table tennis, basketball, volleyball, badminton and so much more. We love this place

after purchasing a that came flawed the day I opened it I found an issue with the cover. I also…read morefound a gouge out of the top rail of the tub. I have been in contact back-and-forth for over one year and they are great at ignoring now I have a leak in the tub. They do not call back. They do not answer emails. I would not recommend this company to anybody.!!!!!!!!

Always had good luck at peterborough landscape. Just had sand and topsoil delivered by Greg. Very…read moreknowledgeable, helpful and very caring. Thank you

I have read some of the others reviews. My experience was entirely different. Purchased was made…read morein April 2020. I did wait around for a specific person that I had talked to on the phone. I was offered assistance a few times while I was waiting. I purchased a GardenSpa hot tub. It was delivered, expertly unloaded & moved into place, he started the tub. Couldn't have gone smoother. Price was significantly better than the same tub elsewhere. My only concern was it was my first tub running on 110 vs 220. I does take longer to heat up but it has performed well so far & we have been using it all winter long. It keeps the heat at 104 -105 no problem. Definitely a 5 star experience. I have recommended them to 2 of my neighbours. Aqua Bay

Once again visited Aqua Bay Belleville looking to spend around $3500 to $4000 on pool equipment…read more We stood waiting - looking aimlessly about trying to attract the eye of a member of staff Over the next 10 minutes at least 6 members of staff walked past us Eventually one said "you ok?" (A little odd we thought) - "good afternoon" I said and went on to explain what we were looking for without going into whether I was"OK" or not. The guy had no clue and said "you'll have to wait for Jamie" who was clearly busy with another customer After a further 5 minutes we left without any further interaction with any staff Unreal !!!

Placed a call into Dynasty Pools & Spa had the pleasure speaking with Megan we had an issues with…read moreour sand filter ... call placed at 10am by 2pm John and his lovely wife arrived and we were taking care of within an hour. So impressed will diffidently be going back.

Very helpful, and knowledgeable in diagnosing and guiding me through multiple issues I found in my…read moreold pool. Now my pump/filter are running top notch, and the water is crystal clear!

Out of all the pool stores in Whitby/Oshawa that I have been to, Tav Pools has been the best by…read morefar. They are very professional, courteous, and responsive and earned a loyal customer. They have opened an closed our pool for a couple years as well has provided very detailed and easy to follow instructions of how to balance the chemistry in the pool. The Owner and all of his staff have been extremely helpful and remember us year over year. I highly recommend Tav over their competitors

I've been a customer of Tav Pools for years, and Tav and Frank always delivered outstanding…read moreservice. Since the sale of the business, the customer service has noticeably declined. I recently purchased equipment from the store, and when I needed help with an issue, the new owner redirected me to the manufacturer instead of attempting to troubleshoot or assist. His staff also gave me the runaround rather than trying to resolve the problem. I ultimately had to call someone else to fix it. If you're buying equipment here and are told it comes with warranty and support, be aware that the level of service is no longer what Tav and Frank once offered. Unfortunately, I would not trust this pool store anymore, and there are plenty of reputable pool companies in the Durham area that still value their customers.

We recently purchased a Dundalk Leisure Craft barrel sauna for our cottage property from Rod at…read moreTubby's. From initial inquiries to final delivery Rod was pleasant and professional. We are still amazed at his skill in transferring the fully assembled sauna from his trailer to our site. I would recommend Rod and Tubby's without hesitation for your hot tub and sauna needs.