I can't speak much about the waterpark since I came for Bark n' Waves with my dog. They had the…read morewave pool, splash pad open for the doggos. Also a few vendors like Pet Suites, Rover Oaks, and a few vets in the area. My dog had a great time. However, I do wish they would put some temporary doggy bag stations since not everyone picked up after their dogs unfortunately. Tickets were $5 per dog and comes with a human ticket. Their check in process was quick, a waiver is required to be signed prior to entry. Parking was free and plenty, there were a fee concessions stands open offering funnel cakes, ice cream, fries and tots. I like how you can bring a reusable water bottle to refill using their drink station. My dog had a time running around and barking at everything. May return for future Bark N' Waves events.

After reading other reviews, I am very curious if anyone has had a similar experience with…read morepurchasing tickets online. Friday July 24th, what was intended to be a family day of entertainment was significantly disrupted by an undisclosed early park closure and, more concerningly, the manner in which my concerns were handled by members of management and the customer relations staff. As a customer, I chose the convenience of purchasing my tickets online through the "Choose Your Day" option, trusting that the information presented during the purchasing process accurately reflected the operating hours for the date I selected. It was only after speaking with staff that I was told the early closing time was displayed elsewhere, in one specific location on the website only. Upon reviewing the website, I noticed that the booking process and the park calendar present information differently--one calendar displays operating hours while the "Choose Your Day" purchasing flow does not clearly communicate those same hours. I also wish to note that the "Event" tab also did not display a change in hours of operation. It is my belief that this inconsistency is where the miscommunication originated. Had the early closure been clearly and prominently disclosed during the actual ticket-purchasing process, I could have made an informed decision about whether visiting that day was worthwhile for my family. When I approached Customer Relations to address the issue, I encountered multiple other unhappy guests with similar concerns. Rather than receiving a meaningful explanation or an effort to de-escalate the situation, I was met with an irritated staff member and what appeared to be a scripted, robotic response. I attempted to explain this distinction and even show the purchasing process I had used so management could better understand my concern. Unfortunately, I was repeatedly interrupted before I could fully explain what I believed to be a flaw in the customer experience. Furthermore, I had additional concerns that I was never given the opportunity to fully explain. During our visit, I was sold food that was rotten and subsequently refunded. As I attempted to explain the entirety of my experience, I was repeatedly spoken over and prevented from fully expressing my concerns. Rather than listening to my concerns or investigating the issue, I was spoken over, my explanation was dismissed, and the interaction escalated to the point where I was threatened with security in front of my children and instructed to leave. This prevented any meaningful dialogue and left me feeling that my concerns were never genuinely heard or considered. When the General Manager, Joey, became involved, I expected that a senior representative of the park would take the time to listen to my concerns and work toward a reasonable resolution. Instead, I was told that this event is "held every Friday" and that he "did not have the time" to deal with my concerns. This statement was particularly troubling given that I was an actively paying customer attempting to address a legitimate concern regarding the services I had purchased. I was given no clear explanation as to why guests who had purchased tickets expecting a full day could not simply remain at the park for the event, or another appropriate resolution for the reduced experience I received. This experience raises serious concerns regarding the customer service standards, de-escalation practices, and management training at the Houston location. A guest who is frustrated by an unexpected change in operating hours, a food-quality issue, and an inability to receive a clear explanation should not be treated as a problem to be dismissed. A family entertainment venue should be particularly mindful of how guests and their children experience conflict. Threatening security rather than attempting to de-escalate a legitimate customer-service complaint is not consistent with the family-friendly environment Typhoon Texas advertises.

This place is really fun but it closes to early. But it's good my experience there was really…read moregood.they have a mini farm there full of goats that u could feed. I recommend to not get inside the backyard of the farm becuase the goats will jump on u I'm not kidding.The waves are really harsh at the wave pool u might get suck in but still fun .Rides are fun .food is fun .except the changing rooms . But I recommend to come to this place .

Was very excited to try this place as a first time visitor unfortunately not sure I would attend…read moreagain. This was a horrible experience due to how our day went as first timers .

Great park. Staff was very friendly and accommodating . Park is very clean and rv spaces are a good…read moresize. The water park looks fun for kids. Only downside is that it is close to a very busy freeway. Couldn't hear it inside the rig, but outside.....

It is a very quiet wonderful place to stay! Enjoying the pool - it is open in the evening so you…read morecan enjoy it after work! Wonderful owners and staff -,really enjoy visiting with them! Nice big sites!

I'd like to qualify this review by stating that over the last 15 years I've had dealings with many…read moreof the Stafford/Fredericksburg area pool companies with mixed results and generally came away unsatisfied with the service received. I opened my 32,000 gallon in-ground pool on May 19 2017 this year only to find the pool half empty. The pool company I've been using the last few years doesn't replace liners so they recommended another local pool company. On May 22 2017 I contacted the recommended company and provided them some specifics related to the size of my pool. They stated that they would get back to me with a quote and that I was fourth on their list; they service one or two customers per week. My status inquiries to this company were ignored so I contacted Aquatic Dream Pools on July 11th. Dave Hjelm, from Aquatic Dream Pools, arrived on July 11th to take some measurements and said that the new liner would arrive in two or three weeks and that it would take one day to install the new liner. The liner arrived and was installed on August 8th. Within a day, it was clear that other problems existed as the water level dropped considerably over that time frame. I contacted Aquatic Dream Pools and Dave and Malcolm arrived and began looking for the leak. A week and a half into troubleshooting process, we thought the leak had been located and repaired. When the water level was brought back up to normal levels, the pool had dropping about 2 inches of water over a 24 hours period. Once again I contacted Aquatic Dream Pools and Dave and Malcolm were back out looking for leaks. Over the course of another week and a half, an additional leak was discovered and repaired. Aquatic Dream Pools took ownership of my pool problems and was determined to get the pool operating leak free. Dave and Malcolm must have been to my home an additional 8 or 9 times looking for leaks and their stick-to-itiveness is especially noteworthy. Oh, did I mention that those additional trips were at no additional cost to me? Needless to say, I highly recommend Aquatic Dream Pools and they will be my pool company of choice going forward. Customer service on this level is very hard to find these days.

We hired Aquatic Dream Pools to repair our pool and install a liner. We payed over $3000 for…read morerepairs to the pool and installation of a new liner. Unfortunately the repairs didn't hold and we watched $1,375 dollars worth of water run down the hill. After many calls and no-shows, they came an fixed it. Naively we again filled the pool and again it didn't hold. Another $750 worth of water down the drain (literally). After many messages and a request for a refund, we're having to resort to a legal process to get our money back.

I really wish that Hurricane Harbor could've rated higher but at this point the corporation is…read moreslowly awaiting for the total deterioration of this historical place. My family enjoy the thrill of the slides, but that is all! If it wasn't for us living so close, our season passes and coming in at least twice per season then we are getting our monies worth but if I lived further I wouldn't make the drive. The food is mediocre, nothing special of their burgers, pizza, and chicken strips so opt out of the meal deal for the entire season and just visit the nearest restaurants right outside the park. The park is pretty spacious and we reside at one of the quieter areas as the kids roam around sine there is plenty of seating. Some slides need upgrades and perhaps have a better system of entrances and exits since small children can't read and a thin rope won't do much to stop anyone from entering/exiting. We are still going to come here every season until we see the park fall apart completely. It is fun to come for a couple hours and then head on home after a hot summer day.

oh no. this park just gets worse every time i come…read more when i started coming a good while ago it was really fun. the food was your avrage theme park / water park food, crowds werent the craziest, it was safe, all the good things. sadly, the more i came, the quality... took a nosedive lets just say. food prices began to spike, crowds were crazy awful, staff cared less, and the vortex slide was always a 30 minute wait for a 30 second slide. ( dont ask how i found out.) but the final nail in the coffin was when i came this year. we went on a weekend and, well, how do i put this nicely? it was hell. crowds were the largest they have been, i went down a slide and crashed into somone even though the lifeguard said i was good, and they closed the wave pool and activity pool for semingly no reason. the tornado slide and big kahuna had to use one staircase but instead of people using the brains they were supposedly born with, they murged into one messy line. because of the crowds and the closure of the two massive pools, a person was in every square inch of the park. honestly they were over capacity and that can be a huge safety concern. what if someone had a weapon? what is somone was hurt and they cant get to safety. and now, because of the new demographic being able to get jobs at the waterpark, they dont care about you. there were miltiple times i saw people making exuses to get to the top of the slide but really it was just their friend letting them cut in line. this place has just deteriated so much that its a shell of its former sel. if can even be that.

First time staying here. We had so much fun. From the moment you step through the doors you know…read morethis place is different. Had the whole family with us. Kids, grandkids, everyone had a great time. Our rooms weren't anything special but we didn't come for the rooms. They were clean and comfortable and that's about all we needed from them. You can stay in theme rooms for a different experience. The water park was awesome. So much fun on every attraction. The pools and areas around them were clean and well staffed. We didn't try the restaurants. We ordered pizza.

Enforce Line Rules: Kick out line-cutters on the spot instead of letting them run the park…read more Train and Back Up Staff: Teach young employees how to manage crowds and step in when guests act up. Active Floor Management: Get supervisors out of the office to actually monitor the park and support frontline workers. Justify the Price: $300 for an hour of pure frustration is unacceptable--either deliver a functional experience or refund pissed-off guests.

Why 4 stars? Because it's not the best waterpark we've been to, but it did the trick…read more --- --- --- We visited on Thursday, July 2nd and are very glad we opted to go on Thursday instead of Friday, as we noticed Galveston was a lot more crowded on Friday, which was a de-facto holiday for most people. We were walking in at 11:10am, just after they opened. We set our stuff down on a table near the entrance and headed to the first set of slides. Because we were there early on a weekday, there were no lines at all. We would talk up to the top of a tower and go right down a slide. As it turned out, it was pretty much a waste of money to grab the express passes because we only needed them on one tower (two slides). And had we known that, we would have gone to this tower first and really not even needed them at all. Every other group of slides either had zero wait, or didn't have an express lane. And unfortunately, MASSIV was closed, and as far as I could tell, that would have been the best ride. We did every slide in the park in the first two hours and then hung out for a while in the lazy river, which wasn't so lazy. I really enjoyed it, especially after climbing 40-50 stories worth of stairs to do all of the slides. I don't know that we would need to come back to Schlitterbahn again when there are other closer waterparks to us, but we were happy to try another new one that we hadn't been to before. One thing I'll note: we attempted to walk around barefoot, but the concrete was absurdly hot. I am no concrete engineer, but it seems like a waterpark should do something about that. Paint the concrete? Treat it? Add more shade? I don't know, but the answer shouldn't be: leave it all natural and 100% exposed to the elements. At the very least, leave little stations at the base of rides for sandals, because you weren't allowed to take your sandals on the slides, but there was also no place to really leave them, so we just kind of dropped them at the bottom of the stairs and hoped they would be there when we came back.

We visited in early June on a weekday to avoid the crowds, and that strategy paid off. Lines were…read moremoderate during peak times but never overwhelming. The park recently changed ownership again, and it showed -- the staff was super friendly and courteous, but operations were still a bit uneven. Food service was slow, and a few areas seemed understaffed. One employee was literally running between two slides, and at another attraction with tubes, no one was stationed at the bottom to keep them circulating. Guests were holding onto tubes for repeat rides, which caused some frustration. We rented a cabana and bought fast passes. The cabana was comfortable, but with plenty of shaded picnic tables available, I'm not sure it justified the price. Same for the fast passes -- the crowds were light enough that we probably didn't need them. Next time, I would wait and gauge the crowds before buying. Bathrooms were impressively clean. Several rides were closed for maintenance, including Massiv, the park's signature attraction. Torrent River was advertised as a high‑thrill lazy river, but the wave maker was down, turning it into a very mellow float instead. Staff couldn't say whether the wave feature was being repaired or if it would return. A few areas looked worn and could use some attention, but nothing that ruined the day. Even with the hiccups, we still had a great time. There are plenty of fun rides, and we're hopeful the new operator can bring the park back to top‑tier condition.