I have put off writing this review for months. I don't necessarily like writing bad reviews but I…read moredid have a horrible experience and I feel like that should be noted. A SPU water main broke on my street. My basement was flooded over a foot before I even knew what was happening. We ran to home depot to rent pumps to pump out the water and tried cleaning up the mess. An adjuster came and said the city was taking full responsibility and I would be reimbursed for expenses and losses. I wanted to support a local company. My office had a fire prior and we used Servpro but I wanted to support a local smaller company. The owner came out and gave me a qoute. I did wait 2 weeks for the service because I did continue to try to clean the place myself. The job was too big for me and I was working 6 days a week, 10-12 hour days. My 1st day of service the woman showed up and said we've got you. I needed that. I needed the company to come in, do their job to completion and help me finish the claim. That is not what happened. The workers came and packed. I thought they were coming back again but we lost communication. They left the basement half full of stuff and didn't clean anything. There were 7 clear bags which apparently were garbage for me to look through but they didn't communicate that. They didn't move anything out from under my stairs. I had 2 appliances and cardboard boxes under the stairs. They left my basement half full. I had to get a storage unit for everything left behind. I then also had to rent a truck to drive all of the items they left behind to the storage unit so I could try to repair the damage in the basement. It took me 6 months to call them to return my property. They said they could return in about 2 weeks and the qoute was more expensive because obviously the time it took for me to try to do all that in between my real life. When they came to return all of my items. We discovered broken items, garbage in some of the boxes and a bag of parts came back with water still inside. I called the owner because I then had more damaged items to claim. He stated that there is a option for cleaning but I didn't ask for that and it would have been more expensive. My problem is the city was paying so why would it matter? I needed full service and was given half service. The owner did send another crew of people out that following Monday to wipe everything down but it's been sitting in filth for 6 months. I was also charged over a $1000 for rental equipment. My roommate works at a construction rental facility and provided all the fans and ventilation we needed to dry out the basement. No additional equipment was needed or used.

George the owner of this company is a lire and scumbag. Fire water war sent to deal with my…read moreplumbing leak, after the demo and dry out for witch they were paid, George stood in my living room told my husband and myself he would get our bath rebuilt within a couple of weeks and told my husband you have my word and shook his hand. two and a half months later after dozens of un-aswered calls, emails, and texts we hired a different contractor. As soon as they started the rebuild George's office manager called and said they could start the rebuild if we gave them 50% of the settlement up front. This company are a bunch of shysters and exactly the type you want to stay away from.

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple…read morereasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn't reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won't make anyone sick.

When a water filtration system burst in my business, I didn't know what to do. A friend…read morerecommended ServPro of Gig Harbor, and boy, am I glad that I called. Within 30 minutes they were onsite. Within an hour, we had a truckload of drying equipment delivered. The workers were professional and they knew what they were doing. My business was up and running within 3 days, despite the water reaching from the back of the office to the front door. No mold problems. No remaining moisture. I am delighted with my experience with ServPro of Gig Harbor.

I called Hydro Shield Restoration about my basement that was flooded due to a failed line on a…read morewater heater. After I got the plumbing fixed I still needed to take care of all the water so I called and got a couple of bids from a couple restoration companies. I ended up picking hydro shield based on the fact that they had the soonest availability and also fair prices. They ended up setting some machines to dry out my basement and do some minor removal of the drywall. The whole process took about 3 days and they were all done. They were accurate with invoice as well and kept close to what our budget was at the start. I would recommend them over some of the bigger companies out there since they aren't as responsive as the smaller companies.

We had a mold issue in our utility room that needed to be removed. They worked with me even though…read moreI was outside their normal listed service area. Our tech David was outstanding! He is clearly a hard worker and he did quality work from start to finish and could tell he really cared about doing a good job. He communicated every step very well through the entire mold cleanup and demo process and always worked to put our needs first. He was courteous and tidy as well making sure to not block our drive way and picking up all his tools. He also called ahead to notify us he was coming. Rare to have a tech like David when it comes to contract work it seems! He was very responsive to all my emails. Working with Hydro Restoration was definitely a positive experience and was done for a reasonable price. So much could have gone wrong during these types of repairs, but didn't. Bravo.

Michael is an absolute professional and expert at cleaning carpet! This is the second time we had…read morehim clean our four bedroom home in 2.5 years. I wish I had the before photos of our stairs because WOW-- he nailed it!! We booked with him the same week that he cleaned for us. We found him to be passionate about his work, hardworking, friendly and helpful. His rates are reasonable too! I'm so happy that I'm posting my review on every review website I can think of.

Michael cleaned our carpets before we moved into a house we bought. He isn't the 5 rooms for $189…read moreguy. He's 100 times better than them. Michael charges hourly for his service and that's helpful because you can tell him to go over a room again or tell him that the room is good enough. He got stains out that we thought were permanent. He explained how carpet cleaning works, how his equipment works vs the other guys, and even gave us a writeup about how to spot clean the carpet ourselves in the future with vinegar etc. If you only want to do a cheap clean of the surface, choose someone else. If you want to pay a little more for the best carpet cleaner out there, call Michael. Our carpets are literally softer and more cushy now that Michael removed all the dirt and old soap residue from the carpets.

Joe, with Black Tie Carpet Cleaning is Great!! I used him for a move out cleaning from my condo and…read morehe took out stains that were there when we moved in a year prior that the other company ( unknown) didn't get out. he even offered to Pressure wash my Deck for 10 bucks. total bonus and less work for me to do. His prices completely reasonable. Thank you Black Tie Chrystle

My landlord hired this company to deep-clean the carpets in a 100-year-old 7-bedroom house (three…read morelevels). The difference in smell and appearance from the initial pre-rental tour and the move-in inspection was INCREDIBLE. Stains and wear-patterns I would have assumed to be permanent were lifted. These guys use a thorough technology. It took a couple of days to fully dry, but the results were worth it.

We came home from a weekend trip and opened the garage door into a sauna. Water was dripping from…read morethe kitchen above through the ceiling! After fixing the leak, we frantically sent requests for estimates for the restoration and Aaron from Rainier Water and Fire immediately responded. He was able to come by within a couple hours, and after walking us through each line item in the quote, was able to start work the same day! We especially appreciated his clear communication, commitment to only doing work that was necessary in order to minimize cost and disruption, and of course his skill and problem solving to remove the water in the kitchen floor and in the garage ceiling and walls! He paid special attention to taking care of our home, even bringing his own furniture moving pads when we said we didn't have any. Would definitely work with him again!

My wife and I had a fantastic experience with Aaron who walked me through every step of his…read moreinspection of our water damage. While our damages ended up not being drastic enough to warrant any major replacements, I greatly appreciated his honesty and recommendation. Would 100% recommend him to anyone experiencing water damage in their home.

We just purchased our home and wanted to get all the carpets cleaned before our furniture arrived…read more Joel made time and fit us in. Joel takes his trade very seriously. He pointed out problem areas with the carpets and took his time to make sure everything was done right. Joel is a great find. Thank you again for coming out on such short notice and exceeding my expectations.

Joel Came out to my house and cleaned my carpets. I didn't think they were cleanable. I had major…read moretraffic areas and stains in the carpet but I just had to try and get them cleaned one last time before I can replace them. Joel came in a gave them a quick look and just said "OK". He gave them a little extra love and after about two and a half hours all of my carpeted areas looked extraordinary. I will absolutely be calling him in the future for my new carpets when it's time for cleaning. Great pricing on large houses. I have 4 bedrooms , living dining combo bath, stairs and loft, $300.00 was the total. Having worked for the carpet cleaning industry my self, this to me is good fair pricing. Great job Joel. Thanks

On Thursday, we had a supply line water pipe burst on the lower level of our home. In a flurry of…read moremotion, the break was repaired, and the water removed, but the damage was settling in and lingering in the wall to wall carpet, the newly installed laminate floors, the insulation behind all the new drywall. Before work to remove and repair the entire lower floor of our house could begin, the contents needed to be emptied. Though it was the weekend by now, an entire crew arrived, working quickly and efficiently to remove, box, label and organize all of our belongings. They worked tirelessly, bringing some order, all the while I had out of town guests arriving for a dinner party that night. My stress level was high, but the crew of Cody, Mason, Serge, Jacob, Ruslan, Kate, Nick were discreet and compassionate. My guests barely knew a crisis had been managed; and the hard task for rebuilding began on Monday with an efficiency that I wouldn't have imagined possible, thanks to the crew.

Reliable did an absolutely outstanding job moving us to our new home. Definitely the most care and…read moreattention we've ever received from movers. Shout out to Jasmine, Giovanni, Yonathan, and Priscilla. Thank you!!!