There is simply one word that defines Mark's work. " Perfect !". With his steep experience he exactly knows how to dry out water damages correctly.
If it was not for Mark, then I would have run thousands of dollars in extra bill. But Mark not only did the best job, but also saved a bunch of money by doing the right thing and didn't really charge me for any unnecessary stuff.
In 2013, I had just moved into my newly bought house. I had to go out of city for 2 days and when I came back, my entire kitchen, dining area was flooded. Hot water was oozing out of a bad valve and had literally been flowing non stop for two days and it had gone underneath the island, kitchen cabinets, under the wall through my dining room and water was stagnant everywhere and it looked like a pool. I was in a big shock. It was Sunday night. I didn't know what to do. I called multiple companies, but everyone said that they couldn't show up or told that they would have to charge extra money. I became wary of them feeling that they are trying to milk out from my situation. Of the 5 or 6 companies i called, I liked the approach of Mark and zeroed on him.
He demonstrated care and calm in times of my panic. He assured me to show up in the next half hour and he did. First thing, he made sure that i get to a calm state of mind. Despite being Sunday night, Mark made sure that all the water leaking systems were shut down, ensured that there is no leak elsewhere and started working right away. He put all the necessary things in place to begin draining the water.
The next day, he worked straight 9 hours without taking a break. I am amazed by his depth of experience. Through out, he explained me what, why and how different corners could be dehumidified of water and also did closer check on all my concern areas. He demonstrated pure brilliance and depth of detail. I was completely happy. He made sure that he monitored the humidity level both on my main floor, went underneath in crawl space and checked every joist beam was dry, subfloor was dry, and cabinets were safe and moisture free. In spaces that cannot be reached, he made sure he put in drills and pumped air. In fact he made sure that the moisture level is per recommended standards. In fact he dried a little more. Being an engineer myself, I was asking too many questions on why, what and how. All through, Mark was patient enough and kept on explaining me. It clearly demonstrated the depth of his knowledge. I was completely satisfied. Most of all, Mark is a great gentle man. You would realize what I mean when you work with him.
Its been nearly 2 years and I have no problems in whatever he fixed. I still remember his work and how much he helped me in my situation of panic. I would recommend Mark's services to anyone in times of need. I would give him 6 out of 5 for his work ! :) I greatly recommend him. read more