I am thoroughly disappointed with the customer service, installation, and quality of product of…read moreVitaPure. We had a whole house water softener installed almost 2 years ago and have had nothing but issues from the beginning. We had to call them out numerous times to repair improperly installed equipment. They installed the plumbing pipes over my HVAC ducts, crushing them and causing me to have to get them repaired by an HVAC company. They used duct tape to cover the top of the waste pipe which caused raw sewerage to leak under my house, eroding my garden and poisoning my trees and plants, which resulted in killing a mature kumquat tree on my property. Despite all of these negligent services, they still make me wait often weeks for a repair. Not to mention the equipment is cheap and constantly needs parts changed. I'm pretty fed up and this point, and considering how expensive their products are, you would expect better customer service, instillation & equipment. Pro tip: if you call to schedule an appointment, and they say the scheduler will call you back to make an appointment; they won't. You will have to follow up numerous times. Today I waited over a week after they neglected to call me last week to put me on the schedule, only for the plumber to show up and say he didn't have the necessary part to repair my unit. Not only did he not even look at my unit to see what part he needed to bring back, but he didn't offered to prioritize me on the schedule and told me he would try to get back next week. Basically we have to deal with a leaking unit until he finds time to return, hopefully with the right part this time.

horrible. I noticed a small leak on my water filter and called them out to come fix it. No big…read moredeal. Two days after coming out, the small drip turned into water pouring under my sink from this filter. The company won't even refund the service charge let alone take responsibility for the thousands of dollars of water damage they have caused my house. Their response was that they could send the tech back out to try and fix it again and they could waive the service fee of him coming back out but still charge for all the parts they have to replace. This is a complete joke of a company. Y'all stay far away from this dumpster fire.

I called these people on November 23, 2015 to change the carbon in my home water treatment system…read more They showed up November 25 and were done in about 30 minutes. He prepares the tank before he leaves so when he gets to your house he simply swaps out tanks. Very prompt, professional and polite; no BS. I highly recommend this company.

Have had my water filtration system for 5 years & have nothing but good things to say about the…read morenoticeable improvement in the quality of the water & the great reliable & friendly service. Highly recommend Torres to anyone considering installing a water filtration system.

When I built a new home having a water filtration installed was a must! After taking the…read morerecommendation of some friends I chose Torres Water company and have been very pleased.. The level of service is great and I'm extremely pleased with the quality of the water which also maximizes the results I get from my dishwasher and washing machine. No hard water stains in my shower. I also had an alkaline water system install installed at my sink. If there are truly any issues, Julio ensures that it is rectified. No boiled water advisories for me!