Absolutely crooked front end staff. They overcharged from the original drop-off. I used them 4…read moreyears ago when the two gentlemen were running it. They were honest. Now it looks as though there are new owners but with one of the men still working the back. The folks up front are dishonest with their pricing and service. Go to Calgary Jewellery which is the best in town. They are licensed by all the major watch manufacturers. The pricing at this "chop shop" is higher than Calgary Jewellery.

Al and Manu are one of a kind craftsmen. There are very few if any who can match their knowledge…read moreand dedication to their craft. Over the last five years I have learned to trust them implicitly with my quality time pieces and they have literally saved me thousands of dollars. They are fun and easy to deal with, and I am so happy that they are still around. RWR

Second watch bought from them very happy with them…read more CLAUDINE HANNIGAN. Is definitely 10/10

Despite spending roughly $19,000 on my wife's engagement rings at Brinkhaus, not even the slightest…read moreeffort to help when I enquired about a replacement for my inexpensive wedding band. Apparently if there isn't enough money in it for them they just won't bother. Simple request really, can you tell me precisely what I ordered for my band since I have recently lost it, and what would the replacement cost be? This message sent by email (1st), phone call - where I waited on hold and then the line just went dead (2nd), and 3rd via the request page on their website. It has now been three weeks since the original request. I suppose there isn't much markup in a $400 tungsten carbide band, which you can buy online for about $20-30 for identical quality. But they were sure happy to get $19k for those wedding bands! Thanks Brinkhaus, greatly appreciate the customer service. BL

I had to get my wedding and engagement rings made bigger as arthritis had made my knuckles too…read morelarge to accommodate them as they were. Pacific Jewellers did the job on-site, in only four hours. They cut and inserted pieces of gold to enlarge the bands (not stretching the rings as that thins them out). When I picked them up, I could not even see where the work had been done; it was flawless. They were cleaned and polished and the exact size I wanted. Price was more than fair, given the high price of gold today. I was extremely pleased and would recommend to anyone. June C.

My finance and I got engaged in Banff and the ring was just a little too big. I searched for…read moreeverywhere for a ring shop and came across Pacific Jewelry. I immediately felt I was able to trust the owner with my ring. He was able to resize my ring in less than an hour. He did an amazing job and didn't notice any difference in band quality from the resizing. I highly recommend this business.

Worked with Vivian Li on a custom engagement ring. She went above and beyond, and we are ecstatic…read morewith the ring she helped us design. The whole team has been amazing here and we will be life long customers.

Parking - not a hassle. There's lots of parking on 17th Ave SW or the side streets…read more Watch battery - I called around to several places to inquire about the cost of replacing my watch battery. It ranged from $25+tx to $40+tx. Calgary Jewellery will replace any watch battery for a flat rate of $25 including GST. This is remarkable. My watch battery is considered specialized but no issues. Don't go anywhere else.

This not your typical high end Jewellery Store. The owners and the staff are quite genuine and…read morewarm. Ken the owner is very accessible and is available to chat. I have been dealing mostly with Simone lately and find her delightful and knowledgeable. She has gone out of her way whether my wife and I were buying a $100 watch box or spending tens of thousand for something to put in that box. I would not hesitate to send family or friends here, and know they would feel good about the experience. It's not by chance they have been around for 90 plus years. It all comes down to great customer service.

Excellent customer service. Goos covid protocols; sanitizer and masks are provided at the door. We…read morefelt welcomed and she was very helpful. We will definitely shop here again. They also had a good selection of luxury watches as well.

Not once but six times has Paul fixed, repaired, and refurbished my antique clocks and watches…read more He was able to replace a square crystal for a 1930s ladies watch. Repaired a 100-year-old men's pocket watch. Runs like new. Repaired my modern watches as well, with wristbands and batteries. When you're out of time, go see Paul. Thank you, Bruce

I asked City Time to service my hundred year old pendulum wall clock as it was in dire need. He…read moregot my clock back to me in exactly the amount of time he said he would at the price he estimated. It is back on my wall and has been keeping perfect time. Outstanding service, a very nice man and a reasonable price. Can't ask for more than that.

I needed a watch band pin, I went to see the gentleman not only did he fix it right away, but never…read morecharged me for it! Would not let me pay for it! Thank you again Will

Reliable watch repairs that my husband consistently trusts. Received a beautiful watch for…read moreChristmas that needed resizing. Done on the spot for $15.75. Quick customer service. Owner very friendly and expeditious.