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    5.0 (1 review)

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    2 years ago

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    S A Sherratt

    S A Sherratt

    (5 reviews)

    £

    Extremely rude staff . Beware they offer no refund even though theres no sign to let you no .I…read morespent 500 on a ring my partner did not like it so I tried to take it back and was only offered a credit note witch I did not want .I tried to complain but was told theres a good solicitor round the corner he then accused me of taking the ring so my partner could were it for one night then bring it back .they is a very nasty staff and extremely rude .once that have your money they don't care .I would recommend people stay well away from this shop .shocking service in this day and age .beware that are very over priced to.

    This is a truly dreadful jewellers and most of the people I know feel the same way…read more My own personal experiences have been awful. I bought my unique, pre-owned engagement ring this year (not from Sherratt's) and after a couple of months the band on the rear began to crack. I took it in to Sherrat's and asked them if they could either repair the band or replace it altogether by removing the shoulder of the ring and re-soldering onto a new band (which I would obviously pay for) The lady behing the counter looked at it and informed me that it was completely irreparable and the best thing that I could do would be to part exchange it for one of their rings and pay the extra. I explained that I didn't want to do this and would try somewhere else, at which point she became very pushy and rude and tried to force me to part exchange my ring with them. I had also taken in a gold band that I needed to have enlarged by about 4 sizes and I asked if it would be possible to do this by adding extra gold (again, I would obviously pay for this). They took the ring and told me that it would take 5 days to get back to me with an answer. This seemed a little odd as I believed them to have an on-site jeweller but I left the ring with them and returned when they said. Once more I was told that the ring could not possibly be enlarged by that many sizes and even if it could, it wpuld cost me between £40 and £50 purely for the extra gold. Again I was advised to trade it in with them in a part-exchange sheme. I declined and went to another jeweller's further down the same road. My irreparable engagement ring was fully restored on a brand new band and the other ring was enlarged at a cost of £11 in total. I got the distinct impression that, had I been willing to spend a few thousand in the shop, I would have been treated very differently. Not a nice feeling for anybody and I would recommend for people to steer clear unless they wish to be made to feel like second-class citizens

    Watch Store - watch_repair - Updated May 2026

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