Extremely rude staff . Beware they offer no refund even though theres no sign to let you no .I spent 500 on a ring my partner did not like it so I tried to take it back and was only offered a credit note witch I did not want .I tried to complain but was told theres a good solicitor round the corner he then accused me of taking the ring so my partner could were it for one night then bring it back .they is a very nasty staff and extremely rude .once that have your money they don't care .I would recommend people stay well away from this shop .shocking service in this day and age .beware that are very over priced to. read more

This is a truly dreadful jewellers and most of the people I know feel the same way. My own personal experiences have been awful. I bought my unique, pre-owned engagement ring this year (not from Sherratt's) and after a couple of months the band on the rear began to crack. I took it in to Sherrat's and asked them if they could either repair the band or replace it altogether by removing the shoulder of the ring and re-soldering onto a new band (which I would obviously pay for) The lady behing the counter looked at it and informed me that it was completely irreparable and the best thing that I could do would be to part exchange it for one of their rings and pay the extra. I explained that I didn't want to do this and would try somewhere else, at which point she became very pushy and rude and tried to force me to part exchange my ring with them. I had also taken in a gold band that I needed to have enlarged by about 4 sizes and I asked if it would be possible to do this by adding extra gold (again, I would obviously pay for this). They took the ring and told me that it would take 5 days to get back to me with an answer. This seemed a little odd as I believed them to have an on-site jeweller but I left the ring with them and returned when they said. Once more I was told that the ring could not possibly be enlarged by that many sizes and even if it could, it wpuld cost me between £40 and £50 purely for the extra gold. Again I was advised to trade it in with them in a part-exchange sheme. I declined and went to another jeweller's further down the same road. My irreparable engagement ring was fully restored on a brand new band and the other ring was enlarged at a cost of £11 in total. I got the distinct impression that, had I been willing to spend a few thousand in the shop, I would have been treated very differently. Not a nice feeling for anybody and I would recommend for people to steer clear unless they wish to be made to feel like second-class citizens read more

The older man who works there spoke to my grandma horrifically. She took in her watch and said it wasn't working. She said she thought it was powered by sunlight. He turned around and said 'stupid woman, of course it's a battery operated one'. Turns out it WAS powered by sunlight. Horrible service and I am DISGUSTED by how my elderly grandmother was spoken to. Will never use again. read more

Took a ring to be sized and of course they have to send it away to what they call a repair specialist , was quoted 40 or 50 pounds and done within a week ( I thought , pricey but was for my sons 18th ). Was rung up and told it would cost £75 at least a 50% hike and it was actually ready after 12 days. Took my own eyeglass to check it out at that price and the job was shambolic , amateur and to top it off just over 1 gramme of 9ct gold used at a scrap value of around £10 , so £60 for the amateur and of course their cut . NEVER AGAIN , I WAS ROBBED !!! and felt violated.. read more

Staff were lovely, really friendly & helpful while I chose an engagement ring for my other half last week. Couldn't have been better. My son & I were even treated to chocolate biscuits while the ring was given an extra polish for added gleam! We will be going back as happy customers for my own ring this week. Highly recommended. read more