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    Repairs By Post

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Repairs By Post

    Watch cleaning

    Watch overhaul

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

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    9 years ago

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    Jonathan G.

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    Stefans Jewellers - Can u pls let me know about this as I got it off my grandma and it's wrist movement 07466404632 Tracy

    Stefans Jewellers

    (1 review)

    I took my gold chain into Stefan's in Sale for repair as it had snapped in the middle. It was an…read moreunusual chain with a pendant I had bought in Rio years ago and had a very narrow clasp on the end for the pendant to slide through - which it had, many times. (It may be called a lobster claw. ) I didn't take the pendant with me. He said the gold chain was 18ct and worth around £30 (?) so I reckoned it was worth the £14 he was charging to repair it. However this is not about the value at all. Regrettably I didn't look at it properly when I collected it as my glasses were in my bag and I could see at a glance that the chain was no longer snapped. When I came to wear it I found I couldn't thread the pendant on as the clasp was a large round one, nothing like previously and on further inspection I do not recognise the chain as my own either. I rang the shop and was told to bring my paperwork in, which I did, as they couldn't look for mine until they had the paperwork. (?!) The manager (owner?) LOUDLY INSISTED the pendant couldn't have threaded on before and only came off because the chain was broken. His reasoning was that the weight of the chain was the same as before and said it's very rare to get a 16" chain of the same weight of 2.1. I have no idea if this is correct but I am positive it is not my chain. He offered to squash the clasp so it would fit through the pendant. He did not attempt to check his records or look into it further even though something has happened somewhere. I'm sure that the manager/owner will repeat his claim that it was "only in my mind" that it threaded through before but I know it DEFINITELY did. I don't know if there's anything I can do about this yet but I would urge anyone to take a close-up photo and valuation of anything put in for repair as you really do not expect this sort of thing to happen. I for one will never use this shop again for anything and will repeat this story to as many people as possible. I would not even give this one star if possible as not only has my chain disappeared but the customer service was non existent.

    From the owner: Diamond & Wedding Ring Specialist. Stockist of Branded Jewellery & Watches. Manufacturing & Repair…read more Easy Payment terms available LMG Registered

    Repairs By Post - watch_repair - Updated May 2026

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