Terrible Company. Certainly not worthy of the title, "The fastest growing waste disposal in the South," as their customer service automated response claims. I have tried numerous times to get my yard waste picked up. It's been three weeks and I've contacted three separate times requesting it be picked up, each time assured it would be. The yard pickup crew has come down our road three times in one day and completely ignored our trash, as well as my neighbors across the street. I have had my message forwarded to managers and still cannot get yard waste disposal services at my house even though the county charges me for it. Regular trash pickup is inconsistent too. They will sometimes not show up at all on their scheduled day, and always come at different times. Avoid this company if you can. read more

When we moved into our current house, we didn't have many options for trash pick-up. Wastepro was around & the price was affordable, so we went with it. We have been customers for over 3 years. The last year has been TERRIBLE!!! No matter if there is a holiday or storm - which are normal reasons to expect delays - they rarely collect our garbage. Within the last month, our "weekly" trash pick-up has only happened maybe once. They haven't picked up our SCHEDULED trash pick-up for the last 2 weeks (I started keeping track, it's that bad). STAY AWAY FROM WASTEPRO!!! read more

Billy and Fred unit 6360 come through the neighborhood very pleasant. The community we live in the trash is always picked up. Our Street is always clean. read more

Was a bit miffed in original review....really not a fan of being harsh but the reality was that many of us were having to store 4 weeks of unpicked up trash in our garages. And believe me-- it stinks! Snow for 8 of those days, but really?? Guys pleeease step it up! read more

I have two weeks worth of trash sitting at my curb because for the last 4 weeks they have had operational issues ie broken down truck. I have been with them since November and I swear I can count on all my hands and Toes how many times they have had broken down trucks. Now that lasts 2 weeks I haven't had trash pickup at all and yesterday was supposed to be our trash day and again we get a call saying operational issues Truck broken down. I have called and called and called and was told that somebody would call me back well it's after 5 o'clock and I have yet to get a call back and they close at 5. I did get a text saying they will pick up trash today they run till 7pm. We will see! ****Never showed up*** read more

Horrible company! They can't loose there contract with Summerville fast enough! Trash pickup is Friday and here it is Monday. Called this morning and actually got an answer and was told others had called and someone would be out today to pick it up. Well it's 8:38 PM and everyone's trash on my street is still here. I can't express enough how unprofessional they are. On top of trash left behind regularly. It's ridiculous I have nowhere for my trash to go...? It seems I'm not the only one by far that has had these problems seems this is a regularly occurring event for these folks. When is enough enough. read more

Waste Pro Usa - Trash pickup is Friday, it is Monday. Called this morning was told someone would be out today to pick it up. Well it's 8:38 PM and nothing - Recycling Center Near Me - Summerville, South Carolina

Skipped pick ups multiple times. Called for pick up and was told they would come. Never came!

We recently moved into a rental that the landlord already used Waste Pro... Since May 20, 2018 they have missed recycling pick up and when they did come the next time around they took our recycling can and never brought us another one! They've missed our trash pick up this week- which is supposed to be on Thursday's. It's now Sunday afternoon and trash is still on the street full! Worst trash company! Do yourself a favor and just don't! read more

Thieves. We pay them a monthly fee for weekly trash pick up. They literally haven't picked up my trash in over a MONTH. 4 WEEKS of not picking up. Totally ridiculous. I have contacted the Better Business Bureau and Attorney General about this fraudulent company. I have left over a dozen messages with no response. And yet when I post a bad review on Google, they have a rebuttals about their "excellent customer service" posted within 15 minutes. Seriously such a joke that would be funny if they weren't stealing my money. read more

Is it possible for Waste Pro USA to recommend a better Trash company in the area? Unfortunately, we are in the black hole area of Mount Pleasant and have few options as we are in the County (not in the town of Mt. P addresses-though we sit right off 17 North). And our Business looks So Very "Trashy" and Unprofessional as Waste Pro is NOT Fulfilling the business obligation to pick up weekly! though they are getting paid as promised. No credits have been given yet! We will expect one soon. Or just do the job the way it should be done, right. And it would be great if we knew what day they will actually arrive on??? - read more

If I could give a review that was negative, I would. Two weeks without trash pickup. Customer service is a joke. There IS no customer service. If Waste Pro replies they have excellent customer service, you know it's an out right lie. They do not reply to emails or answer their phone calls. The city has stated that Waste Pro broke their contract and I believe it! If this is what they call customer service then someone needs a refresher course and it isn't me! read more

Today is Tuesday June 05 2018 and our trash was suppose to be picked up last Friday still it has not been picked up. But hey the week before it was suppose to be picked up Friday and lo and behold they came on Memorial Day imagine the cost of that ride. I have had Wasted Unpro since they first received their contract in Summerville S.C. and the issues started almost from the beginning. Maybe everyone should find out who is running that rat killing and drop off your trash in his or hers driveway. I guess they will be a better company if they ever get a quality control office or a manager that actually gets off his butt to check on service. One star because they didn't leave as much trash as usual last week when they came. read more

If there was a way to give no stars I would. Was told my service would start on May 3rd and I didn't receive a trash can until May 17th. I was told by customer service to leave my trash bags on the street in the meantime like that's even an intelligent suggestion. Then they never picked up the following Wednesday. I called again and was told they would send a truck out to pick up that day, never happened. Thank god I had put the payment on my credit card and was able to dispute it as never receiving services otherwise I'd be out at least 15 dollars for an entire month of no serivce. You guys literally have one job. Pick up trash and dispose of trash; That's it. I'll gladly give my money to someone else who can understand the point of their existance and get things done in a timely fashion since you force people to pay you upfront two weeks ahead prior to starting the "service". Don't waste your time or money with this company. read more

I wonder if this company is still in business. They never show up on the scheduled day. When I call there office there office staff is rude and uncaring. They act like we are bothering them when we call .Just leave your garbage on the curb and we'll get to it soon as we can. Hate there service and attitude. read more

They've forgotten to pick up our trash numerous times. Luckily we have a crazy lady on our HOA that harasses them till they get something done. My biggest complaint is that they leave my trash can in the middle of the driveway. That's seriously a special kind of stupid. The laziness of some people astounds me. read more

These guys have been making me mad a lot lately, but today just pushed me over the edge and I felt compelled to write a review, which I rarely do. They are consistently late for pick up causing trash to pile up and attracting animals (we do not have a garage or shed to store it), they always leave my neighbor's and our trash cans in the middle of the road after pick up where cars have to wait for passing traffic to go around them. My neighbor's can actually got hit by a car! Today, a day late as usual, they finally picked up my trash and broke open one of the bags. They left broken glass and trash all over my driveway. I had to spend 10 minutes picking up cans, broken bottles and jars, and various other paper trash items. I am beyond angry! If the town of Summerville hadn't already fired them, I would be pushing for it myself. Can't wait for a new company!! read more

Approximately 2 months ago, we tried to switch from our present company to Waste Pro. We were impressed by the fact that they picked on July 4th--whereas our present company did not. But now I am so glad that we did NOT switch because --apparently, they have terrible customer service. We called at least FOUR separate times to set-up service--something that should not have been difficult considering both our neighbors use the company. Despite 4 different calls, including talking to managers--and being assured of a return call--NO ONE EVER called us back. Ever. Nothing. To say they have TERRIBLE problems with communication is an understatement. I assume that they would like to stay in business. But we are NO LONGER interested in using their services. To have to call and speak to 4 different people at different times--and NEVER getting a single returned call--is pathetic. read more

Waste Pro garbage carts scattered all over Heatherwoods neighborhood. I've called the number 843-642-8002 that Waste Pro gave me for them to get carts and it says the voice mail box is full. This company is absolutely horrible as of late. read more

They are the worst trash service company I have ever dealt with. They never pick up the phone, if you leave a message they do not call you back. I had to drive to the office in Summerville, which is 30min away, to speak to some one about picking up the trash. I had called in for a pick up of our dumpster three weeks ago and they never showed up. We are a commercial business and this is crazy that they receive our check every month (dumpster rental) and cash it with no problem but when we need a pick up we cannot get service. We will be changing our trash service company, this is ridiculous and they really do not care the attitude is very nonchalant. And they do NOT deserve any stars should have that option for true and fair rating. read more

So once again it has been over a week since my trash was picked up. I have spoken to Waste Pro with the same answer. They are working at getting it. Promises made but never kept. Spoke with the Mayor and the Town of Summerville all whom say they are working on it. This issue needs to be fixed. Another call today with the promise of tomorrow. WOW read more

HORRIBLE! If there was a negative or zero star rating that's what this company should get. Half the time Priority One (thanks guys and thumbs up to you) is the company that picks up my green waste. This time around, my green waste has been out since Jan. 1st (proof is our Christmas tree that's cut up and neatly bagged). I've complained to customer service and the route manager with no resolution. What's the deal???? read more

I have attempted to contact WastePro for over two weeks now and they have not returned one phone call or have acknowledge one request I submitted online. Customer service is pathetic as well as job performance. Zero stars. read more

We live in Heaton Place off of Hwy 78 in Ladson, Charleston County, SC. Waste Pro has picked up our yard waste 3 times in the last 7 weeks. The bags we put out are then rained on and when they do pick them up, the bags break. They then leave all the yard waste in the street for us to pick up and put out again for it to get rained on again before they pick it up. This has gone on for months with no relief. Their trucks also leave puddles of oil in the street and we then run over it and get oil on our driveways and in our garages. This has gone on now for years and they never return calls or do anything about it. Seems like they have no problem sending their bills out on time and they expect payment on time for their lousy, or no, service. I guess it won't be okay with them for me to pay 3/7 of my bill since that is how often they pick up the trash!! read more