How about a heads up your recycling service is closed because you are not able to keep adequate staff? I drove a good distance and don't appreciate wasting my gas and time. read more

Wish they would put lunch hours online. Waited an hour in line from 11am till noon. As soon as it was my turn they closed the garage and said we have our lunch break now. Wasted another hour waiting for them to finish lunch. People have things to do, they don't have all day. I don't care for the money as much as I care for the environment, I'm about to drop the bags and leave.... read more

Waste Management - Horrible customer service - Junk Removal & Hauling Near Me - Santa Maria, California

I have been away from my property for about 6 weeks(that also means that I had no trash pick up during that time) unfortunately the gardener filled All my trash cans full of green waste including the recycling bin. Yesterday was trash pick up, which included the recycling bin, so I put the bins out on the street for pickup. They recycling truck comes by, picks up the bin, dumps it into the truck, gets out of the cab, climbs into the back of the truck and throws All the green waste out onto the street, yells profanities at me and drives away. Is this how you treat your customers??? read more

Waste Management - Green waste - Junk Removal & Hauling Near Me - Santa Maria, California

See all

If you are hoping to come here for the cvr redemption recycle center - please note the hours of operation are limited to: Wed through Sunday 830am - 530pm and closed 11am - 1130am. They are also closed on holidays: New Years, 4th of July, Thanksgiving and Christmas Day... There is one other recycling center, (El Rancho Market Recycling Center), in this immediate area, (ss: Located in the parking lot of El Rancho Market: 2886 Mission Dr. Solvang, CA. # 805-686-8802. They are open from 7am to 4pm, on Tuesdays, Wednesdays, Fridays and saturdays. (Closed on sundays, Monday's and thursdays.) I have heard that several CRV redemption centers have recently permanently closed down. State website : https://www2.calrecycle.ca.gov/BevContainer/RecyclingCenters/ The above website provides location information of current existing state certified crv redemption recycle centers, and you can search for one near you, or the zip code you provide. There is informative information regarding the redemption program on that website including an FAQ section and general information related to it. Please excuse all the typos. It bothers me too. It's cold and my hands are not working well. I would fix the typos, but my hands are really hurting. If it wasn't for the fact that I read reviews too, even my own, for schedules and to remember specifics, otherwise, this review wouldn't have happened read more

Getting in touch with a customer service rep is like reaching the moon not very friendly site or easily call and speak to someone local that can assist you Just horrible read more

HORRIBLE Customer service!!! ZERO STARS!! 05/04/2020. We had several contractors providing bids for work on our home, and one truck made picking up the can inaccessible when the truck came by. I called the customer service center right away to request a pick-up, and I was told this was not possible. I asked for a credit on my bill for the non-pick up and was rudely told "NO." The anti-service agent went as far as to say to me that the driver attempted to pick up. He drove right by without even stopping! An attempt means you stop and maybe honk your horn once! There were zero attempts to pick up the can and even less of an effort to assist me when I called. These behaviors by the driver and call center are pure customer disservice. I can't wait to cancel my service with this inept and overpriced service. read more

Absolutely horrible customer service. Completely random effort by the collections staff. Incredibly unreliable. A complete joke of a company when trying to talk to someone or god forbid having someone care. I wish they had competition, because I would use anyone other than these folks in a heartbeat. Shame on them for being so complacent and uncaring. Like the trash they sometimes gather, they are rotten to the core. read more

Slow, bad attitude, employee smirking, slow, where to go confusing , slow, lines with no explanation, just wait until a slow employee with a smirk tells you you're in the wrong place. read more

They do not collect water bottles and/or cans anymore. The man who I spoke with in person was nice but it would've been nicer to know prior to driving 30 minutes. No way to get in touch with anyone via telephone. read more

Tried calling to speak to a representative but damm no way I can get in touch with one, now if this were Marborg industries they would have picked up faily quickly and you get to speak to a real life human ugh WM just sucks ass terrible the need to do better with customer service!! read more

What a joke for service! I've been using this service for a couple of years now and they don't seem to be able to pick up my greens as promised. Every 2 to 3 weeks they pass me by. They even changed my schedule to make it more reliable, but didn't help. They need to get a new manager or owner. read more

The recycle place sucks.. i was looking at the weight the scale showed. went to cash out i was short on total weight first load was 26 then 25 equaling 51 and they would only payout 41lbs. Shitty place and shady never go here again read more

Recycling in Hell. Anyone who visits the overrated (and now amazingly treeless due to PG&E's secret war against old growth Eucalyptus) Central Coast, and hangs around long enough, will eventually notice beleaguered congeries of tri-tip eaters lined up before roll-off storage units randomly placed in various shopping center parking lots to do their recycling. These are generally presided over by some scruffy, ill-tempered underemployed or unemployed ruffian determined to get his last nickel out of the CA Redemption Code Racket as the sole beneficiary by adverse possession if nothing else. Nowadays, one can't even scrounge a drink of water without having to cope with some sort of rebate scam. That's the befuddling complexity to which we have been brought by the desertification of any sort of civility in human relations in the name of financial profit. "Why?" I ask, do they endure such abuse for their good intentions? I'll tell you. None of them are man enough to face the existential truth - to do as I do, and recycle in hell itself at Waste Management. To describe Waste Management is to give a thumbnail sketch of the underbelly of Western Civilization - a rotting corpse of dreams and aspirations vitiated and worm-holed by the corruption of the institutions we created to realize them. For the uninitiated, finding the entrance to WM can be a problem. Although the address is listed on Betteravia, which it fronts to the southwest (I think), the entrance is actually on the street which forks off of Betteravia about 300 yards to the east(?) ... anyway, this requires you to make a 90 degree, sharp and dangerous, left into the facility, against unregulated commercial/agricultural traffic, onrushing at speeds often in excess of 90 mph. Please, be aware that WM closes the gate at 4:30 PM, otherwise you will have to detour several miles down the road, go left on Black for several more, turn left up Betteravia for several more, all the while having accomplished nothing. Once inside the facility you should see signs, a few arrows pointing you in the direction of the recycling section. Be grateful for little things. It wasn't always that way. In the 'old' days, there were ... no signs. Rather, a gauntlet of large dumpsters confronted the visitor, in no apparent order, but strewn all over the place akimbo, at various angles. Some were stacked on top of one another. As we know, dumpsters are set at an angle at the top - and yes, some were either in the process of sliding off, or had done so already, either face down on the pavement, in a pile of whatever was in them, or standing on their sides, the doors swung open. The idea here, I deduce now, was to encourage you to get going fast, even though you did not know where you were going, because there is no turning around once you're in there. Times have changed. You may run into a pile of bashed in big screens from defunct home entertainment centers, or crunch the severed limbs of some poor battered Barbi, a crumpled George Foreman grill, etc., but somewhere along the line the owners got the message that they might take the "M" part of their logo more seriously, and like Milton's Satan came to see even under these conditions, one must get organized to make a buck. Now you cross this amorphous, grey zone, a wall of dumpsters to the right (if they're stacked, they're three rows back), point left, you'll come to what can only be called "the bottleneck". Understand, chances are - you're going to spend sometime here. My advice: stay in your vehicle, windows closed and doors locked, particularly if you brought kids. First of all, the place stinks. Santa Maria itself is no olfactory extravaganza, but on a bad, hot day, there are few places north of LAX than can match the noisome WM for sheer nausea creation. Secondly, if your kid is small enough, you may never see her/him again if let to run free. Strap 'em in at gunpoint if necessary. Then, there is the interminable din of this machine housed in the central building. What the purpose of this machine is, I have been unable to ascertain. But there is a conveyor belt which transports objects up to the size of a small child and dumps them into a chute ... another reason to take my caveat here seriously, as the place is only sporadically attended to. Finally, the wind. For those who know the Central Coast, the winds here can rage, especially in the afternoon, and at WM, they can be furious, carrying all that grit you definitely do not want to inhale. Once one reaches the bottleneck, one finds oneself in sort of a ravine surrounded by mountains, often thirty feet high, of recyclables and trash - same stuff as the mountains found in every theme park which is what WM really is - a five star reality theme park. Like Dogen's mountains, they are endlessly moving, helped along by a posse of D-3's. Among these mountains, endlessly moving, I sit and reflect upon my residence on earth. What's really going on? read more

After New Year's we put our Christmas tree out for removal. Cut in half, as requested by the info on the website. The website said that the trees would be picked up on their normal holiday schedule. We did receive a call about the holiday schedule, but there was no info in the call about tree removal, you had to go look on the website for that. The tree was not picked up. I have called twice, and been promised that it would be picked up within 24 hours. I called again today and asked to speak to a supervisor. I was first told that I needed to chop the tree completely up and put it in the green waste, then when I repeated that I would like to speak to an advisor, I was put on hold, then hung up on. read more

This company is so erratic about collection and when you call to get them to correct an oversight they lie to you. Not good lies either insulting nonsense. I almost get run over by the drivers about once a month as well when I leave for work and come across them on our small winding street which they drive like a highway. Have to believe no one is managing the staff they are so bad. read more

This is nearly the last recycling center left in my area and though I have to drive a considerable distance I am grateful they are there. It is my small effort to reduce waste on the planet for the sake of my grandchildren. Also, the staff there is always professional, helpful and friendly. If you are looking for a place to recycle plastic, glass, aluminum, etc., you could do no better than to make the trip to this facility. read more

New to the area and due to the holiday trash was not picked up on our scheduled day!! Was not notified and there will be an extra charge for them to come back out!! What a joke!! Told me I could have looked online!! Why would I when my pick up day is on a Tues and not on the holiday!!! Bad management and personal relations!! read more

Won't pick up large cardboard boxes anymore,but you can take them to the dump for just 3cents a pound and dispose of them yourself. Why can't they handle recycling cardboard anymore? Obligated to pay for their services, but WM acts like they don't owe the customer a fair service. Very disappointed read more