I have been a Customer of Burns Storage for 2 plus years , I just want say that the Owner is Such…read moreA Wonderful Person ,I have read the Very Negative Posts from other people and just let me tell you " DON'T BELIEVE 1 WORD THAT WAS WRITTEN " in them Negative posts, I've had and enjoyed conversations with the owner , yes I was even late with a few payments, she NEVER made me feel bad or was the Rude Person that others painted the picture of , the storage units are clean and very well maintained , they're more than worth the money , so if you're looking for a Storage Unit , Well just let me say Burns Storage is the place to go ,you won't be Disappointed and when I buy my next Boat I Can Guarantee That I Will Be Storing It At Burns Storage.

The owner is the most rude person I have ever dealt with. She is impossible to reason with, and if…read moreyou do not save your receipts she will try and cram your bill with missing and late fees. I have reported this business to the better business bureau. I would not recommend this storage facility to my worse enemy. The owner seems to have a psychological disorder.

Unfortunately, our experience with this moving company was very disappointing…read more During the packing process, I had to repeatedly follow staff around to make sure things were actually being packed. Items were left behind in closets, kitchen items were missed, and overall there was a lack of attention to detail. We were also told that our toiletries were "too much" and they would not take them, and they refused to take unopened, brand-new laundry detergent. Communication became another major issue. We were notified less than 24 hours in advance that delivery would be taking place at 8:00 a.m. at our new home. We contacted ownership and simply asked if delivery could be moved to noon because my flight was not landing until 9:00 a.m. and my husband would arrive later that day. Instead of working with us, Angie was rude and stated that we already knew when they would be there. That was incorrect -- she appeared to be referring to the packing schedule, not delivery. I explained our travel situation and tried to communicate in advance. The next morning, I received a message stating they were signing paperwork as "customer not present" and leaving the load at the house. To make matters worse, we discovered damage and missing items: * One dresser was damaged * Another dresser was left laying on its side * Our Tempur-Pedic bed arrived missing wires/components * A decorative statue was damaged Moving is stressful enough, and we expected better communication, more care with our belongings, and basic customer service. Unfortunately, this was not a smooth or positive

Needed movers because I couldn't ask my friends to help us move (I like my friends to stay that…read moreway). They came out and looked at all we wanted moved and listed it all and gave us a good estimate. We had a couple weeks to change items (some ended up selling with the house) and with those changes in place we awaited moving day. I don't know how to explain how great these guys were. They wrapped our items so nicely in blankets to avoid any damage. They were friendly and personable and way nicer to my 14yr old that kept asking them questions than they had to be. They didn't even grumble when I asked them to rearrange items when they got to the new house because I changed my mind where they should go. Best of all they moved a 300lb safe from a basement to another basement and tried their darnedest to get a standing freezer into the new house basement (unfortunately the logistics just didn't work). Estimate came in a lot lower than we expected too. I would recommend them again in a heartbeat !!!

I have had outstanding service the last three times I have been here with the associate Ashley. She…read moreknows her job very well and is very pleasant. From a simple prepaid return, to an overseas shipment, she does everything thoroughly and with a smile. Note to those sending overseas packages, you may experience issues trying to deal with others who work here who may tell you they cannot ship to another country, but they CAN and I think this is a training issue. Be sure to come in (during the week) when Ashley is there if you have an overseas parcel to mail. My brother has tried to ship something to Australia from this store only to be turned away. He went back on a weekday and Ashley was able to send it without issue. Another gentleman here (don't know his name) has assisted us with AT&T equipment returns and also helped us send some faxes. This guy does not know how to do the overseas shipping either as I have tried. But, he was very patient with me with the equipment return and did everything right to return the equipment to the vendor. Thanks Ashley for doing a great job!

Remember the old "mailbox's etc" that sort of evolved into UPS stores. Well while the USPS is no…read morelonger available from these locations they have so much more to offer than before. I wanted to send a gift to a old friend in the burbs yet I did not want to take the fews hours of time to drive & spend the all the $$$ on gas so I swing in here expecting to have to pay for packing materials boxes etc... Nope I just gave them the address & $20.00 got a receipt & I was out the door that simple so easy it was unreal. from this piont forward any large packages I have going out are going through the UPS store it does not get any easier than this.

We had a car fire in our driveway and needed the shell towed and called Gibson for the removal. The…read moreservice was caring and compassionate and was literally 25 minutes from call to removal as they had a truck in the area. Stacey was so kind and helpful I will call Gibsons EVERY TIME I have a towing need. Highly recommend Gibsons for all your towing and recovery needs!!

Not sure about towing, but dealing with the owner Stacy is challenging. Most rude person I have…read moreever dealt with!

Used Matt 3 separate times, very satisfied each time, and won't hesitate to ring him again when…read moreneeded. Solid worker. Polite, nice young man. Reasonably priced.

This is the second time we used this company. They removed a junk riding lawn mower and an old golf…read morecart that no longer ran. My yard looks much better with them gone, thank you for a job well done.

Looked clean enough but you have to purchase a special card to use the machines. That's fine but…read morethey only accepts $5 bills. Since you can't do much laundry on $5 I thought that was odd. I only had one which wouldn't be enough to do my laundry. So I tried to use the atm and it kept failing. Unfortunately I had to leave so I can't comment any further. Just don't understand why it would be set up to only accept one bill.

We don't use self service laundry facilities very often but it's rare to see one so sparking clean…read moreand with no out of order equipment. The location was great also. We were able to have lunch at the Illini Lounge just a few doors down while our clothes washed and dried.

Brought in a Christian Dior vintage sweater with sequin all over and they took great care in…read morehandling with 1 day turn around! And the price was great. This will be my go to cleaners from now on.

I took my homemade quilt in to be dry cleaned because I was afraid to machine wash it. The woman at…read morethe counter, I'm presuming she was the owner, said she could get the dirty hand stains out, and happily charged me $31.00 and said I could pick it up 3 days later. Fast forward 3 days, my husband goes to pick it up, it's not ready. Lady tells him it'll be ready the next day. I go pick it up the next day, only to see the majority of the dirty stains are still visible and it doesn't smell clean!! Just what does dry cleaning do?? I'm very unhappy with Family Pride's service and do NOT recommend them!

Great to do business with. Quality work and reasonable prices. Work done in Timely manner.read more

Awful, place dropped off 2 articles of clothing a jersey and a wool jacket, jacket smelled exactly…read morehow I brought it in and the jersey had 3 stains that were on there and could have been easily removed , over priced and literally just placed in bags to look like they did something, avoid scammed !!!