Terrible service from them trash never gets picked up, especially on time. My grandparents are elders guys get a grip

Worst trash service i have ever had. My trash was picked up only twice between Jan 12 and March 3. Customer service told me that my tote wasn't out by the road. Only forgot to set it out once between those dates. read more

Trash wasn't picked up on the pickup date, the app said the trash wasn't out when it was out for the last 2 days, after hours of waiting for an online chat I was assured that the trash would be picked up in 24-48 hours. That was 3 days ago. Trash is still not picked up. Awful service. read more

Our trash has not been picked up for two weeks now. I called customer service today and was assured it would be collected, but it was not. This is a big problem, especially in a neighborhood with many elderly residents. We need this issue resolved immediately. read more

It is almost impossible to figure out how to cancel your service. Finally talked to a real person, only to be told that there was a $75 cancellation fee. It is across the board, I was told. Then it was mentioned that I might want to cancel my auto pay so that I don't keep getting charged. Another hour wasted trying to talk to someone there, only to be told that it will cost $8.50 to cancel atutopay. What a scam this company is! I am planning on reporting them to the better business bureau. Total rip off. read more

Expensive even with the 'discounted' annual pay rate. Drivers can't seem to find house pretty often and if you call in they say 'it was marked complete'. Customer service is polite and tries to help but never ending loop of robo system to talk to a human. Usually get wrong department 'let me transfer you' yesterday just for spite I stayed on hold to see....one hour and twenty seven minutes later!! Someone finally came on and guess what didn't do anything for me. I realize it's just a trash bucket but this company doesn't give .02 about customers. Update 12.28 Monday was the Holiday, so delay is scheduled and expected, I'd even give them another day due to bad weather, it is now Thursday and no pick up again! no communication, and guess what NOBODY answers the phone. Will be cancelling soon as I can find a person on the phone (LOL - maybe that's why they don't answer!) read more

WOW, Unbelievable - there is no way to even sign up for new service! The website refuses to add the service to the cart, the chatbot couldn't help, the real person chat could not help, they gave me the number of the company - which is another automated voice that only asks for your existing account number, which I don't have because I'm trying to set up service. There's no way to talk to a live person and THERE'S NO WAY I'M USING THIS COMPANY based on how much time I've already wasted. read more

My service is in Muskingum County but I could not find a waste management site there so I assume this is the right one. in May I canceled my service but it took me 30 minutes on the phone. They said I would get a refund. In June, I received an email saying they were going to charge me over $300 for services that were never rendered. I canceled the automatic payment, which I thought they would've done when I canceled my services. Subsequently I received calls emails and paper bills saying I was overdue. Once again, I spent over 30 minutes on the phone and they confirmed that I had in fact canceled the services, but would NOT get a refund! Today I got a bill for $369.45! I have filed a complaint with the Better Business Bureau and the federal trade commission. I would encourage any of you that have similar problems to do the same thing. It is quick and easy. From the other reviews I've read, Waste Management, routinely, raises your rate, but then, if you complain, they will lower it. Price gouging! read more

Truck has been leaking oil on our street for months. A lot of oil. Contacted customer service multiple times, nothing changes.

Customer service needs a lot of work! The driver couldn't get our trash out of the tote so he took the entire trash can and threw it out. If we wouldn't have seen it happen we would not have known what happened. My husband chased the driver down and was told to call the office to order another trash container. We were told that we'd get another by weeks end. It's Friday and still no delivery. Now it's going to be next Thursday. read more

Waste Management is not reliable. This is the 3rd time they didn't pick up our trash on the scheduled day and didn't give us any notice. When I called the CSR said they weren't going to pick it up until the next week because they didn't have enough drivers and although I paid for the service for an entire year there would be no refund for the week they didn't have the manpower to pick up our trash. I told her to cancel our service. She said fine but no refund for the rest of the year either. I asked to speak to a supervisor and she said the supervisor wasn't available but she'd mail a check in 4 to 6 weeks. No reference number. No sorry about the lack of service let us try to fix this so we can keep your business. Nothing. When I checked online to see if the cancellation was processed it wasn't . My husband called in to check what was going on and got the same uncaring response from a different person. read more