horrible, I was told to email customer service and I have 4 times with no reply, I just want my service cancelled and I am not paying the $75 pick up fee. you can't get a hold of anyone no matter how may times you call or your on hold for over an hour. I also reported them to the BBB. I would not recommend them! please read reviews before going with them. read more

Do not go with Waste Management. I'm in King of Prussia. They are one of the biggest companies. When you cancel you must pay $75 fee to take back your trash/ recycle bins. I have never paid this in my life. I pay to return your containers? I will never use them again --- and I will let anyone know ---- DO NOT USE THEM!!!!! read more

We have had three continuous weeks without trash and recycling pickup. They have been awful throughout our contract with them. Our HOA has decided to not renew our contract and go with another company. This company has in turn retaliated by not honoring the end of the contract. In fact, the previous two weeks they drove through our development without picking up our trash or recycling. This company is awful and I highly recommend never using their services. Avoid at all costs! read more

Waste Management - Three weeks worth of trash. - Junk Removal & Hauling Near Me - Gilbertsville, Pennsylvania

If I could give 0 stars I would. They charge a ridiculous amount for gas and environmental fees that they can't prove what the money goes for. Then, they want to charge $75 cancellation fee for someone to come pick up our trash tote. Stay away!!!! Stay far away read more

Horrible service for our condo association. Constantly missing pick ups or not showing up at all. They drop trash on our private property due to carelessness and don't pick it up. Calling their customer service is the worse experience. No one has a clue on what they are doing. Pricing is through the Roof. They increased our pick up pricing 130%. Why would our association pay more for their terrible service? Been obtaining other quotes and thus far WM is more expensive then anyone. They have a cash cow with our account and claim they are too low. The sales / pricing people are completely clueless. Needless to say we are going with a better company with way lower pricing. read more

If I could give zero stars I would. I've never been treated so horribly by a company. We had Advanced Disposal for years at our home in Norristown. They were bought out by Waste Management. Our cost went up significantly and service went down!! Trash and recycling doesn't get picked up for weeks. We pay for weekly service. We purchased a new home in Pottstown. We thought Waste Management was the only provider, so we reluctantly signed up for trash and recycling. The first week trash was picked up but not recycling. Second week neither trash or recycling was picked up. Third week recycling finally picked up. We had to pay for the quarter in advance $137.50. We cancelled when we found out we could get another provider. So we paid $137.50 and had one trash and one recycling pickup. I was told by customer service there are no refunds. We cancelled because they broke the agreement not us. They were not picking up our trash and recycling!!!! I'd call customer service every day as he told it would get picked up. But it never did. It's been embarrassing having our trash sit out at our new home. I'd drag the cans up and down the driveway every day thinking today would he the day. What they are doing is illegal and unethical. They took our money, did not perform the service and refuse to refund our money for services NOT rendered!! I am so absolutely disgusted. Waste Management is the WORST!!! Now my can is sitting there waiting to be picked up. And I had to take the trash out of it!!!! read more

Three times now my trash has not been picked up. I've called Waste management and was told supervisors are not on duty or are not available, but the will have my trash picked up next day. NEVER HAPPENED. This third time this happened I finally was able to get through to a supervisor. She stated someone would be there in the afternoon and she would call me back to make sure all went well. NEVER HAPPENED and never received a phone call back. Spoke to the corporate office in Phoenix, AZ they said it would be picked up tomorrow. Let's see if that happens. If not bye waste management. I pay for a service that I do not alway receive. And then proceed to get lied to. read more

So after receiving the following reply (supposedly from WM): 1/16/2020 This is not what we want to hear Tom. We would like the opportunity to make this right. Please email your service address along with a copy of your post to wmcares@wm.com subject line YELP REVIEWS, and we will start working on your request right away." I sent an email to the address above on 1/17/20. Results? My cans that I asked to have picked up are still sitting out front of my house, I have yet to receive a reply, and, best of all, they sent me an additional bill for for next month(??????!!!!!). Clearly the reply above was either a troll, a publicity nullification, or the company is even worse than previously described. So now I have to take time out of my day to chew out some poor customer service rep. So well done WM! Well done! Update: After speaking to a customer rep (ask for Sabrina. She seems to know her stuff), WM has finally agreed to pick up my cans, cancel the bill I received, and refund my money (TBD). It should not have taken this much work, but I am supposedly getting what I asked for. However, for clarity, WM has a "NO REFUND" policy for Pennsylvania, even if services have not been rendered. So, buyer beware. read more

I don't know what is going on with this company. They have not been picking up our trash. They miss weeks at a time. It has been sitting out there, it stinks now. You try to call the Gilbertsville number it is busy constantly, how convenient., probably took off the hook. We have used this company for over 25 yrs. The past 3 yrs something has changed. Not reliable AT ALL. We are going to cancel and take business somewhere else. Which I think is the plan anyway. Since we are only ones on our street who have them anymore. If they do not come to pick up, we will just bring our garbage to them and leave it at their drive along with the cans. Done with this, not professional at all. Do not recommend! read more

My story is much like the others. Trash wasn't picked up two weeks in a row. Customer Service promised that it would be picked up. And, it wasn't. When I called back, they pretty much told me that I was a liar and they never promised to pick up. On to another company..... read more

I moved in June. I called waste management to cancel my service, and they told me it was canceled. I recieved a bill through the month of June and paid it thinking it was the last bill. I then recieved another bill for July. I called in August to cancel again telling the customer service representative that I had canceled in May. This representative told me that it was now canceled as of June 1. I received another bill in September, and called again. I was given the same spiel. I then got another bill in October. I called again, and told them how I canceled in May, August, & September. I asked for an official letter canceling my service. I did not recieve this letter, and instead got an automated call telling me I owed them money for this address. I again called waste management to cancel, and request a letter that explicitly canceled the service. I finally got a letter in November telling me that they cancelled the service because repeated attempts to collect the money I owed for this address had failed, and if I did not pay I would face the bill going on my credit. My wife called, and they told her that they would refund me. Why the hell wouln't they cancel my service when I called the first five time, and why do I still have to pay them for service that I canceled five times, and did not recieve at an address I do not live at. I HATE WASTE MANAGEMENT, I WISH THEY DID NOT HAVE A MONOPOLY ON GARBAGE SERVICES WHERE I LIVE OR I WOULD CANCEL THEM. THEY WOULD PROBABLY STILL BILL ME ANYWAYS!!!!!!!!!!!!!!!!!!!!! read more