This is the worst company you will find. They are supposed to pick up on Tuesday and its Friday with no pickup. I contacted them twice and still no service. Had a tiny bit of snow on Monday, no other business anywhere close to us was affected yet that's the excuse. Ok, a small delay is fine, but all week and no service? It's inexcusable. Last week they pick up and leave garbage on the ground and garbage in the can. This week they ignore me all together yet they picked up across the street. How is this even possible. My can has been out out since Monday night! They steal my money and provide no service and no call back. Even tried calling before 4:30 and no one answers. This company is a waste. They just steal your money and ignore you. read more

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I would give it a 0 if I could. Missed pick ups, constantly changing dates for pick up and then not coming, and endless list of reasons for not picking up, and yet, they bill consistently. We cancelled our service over a month ago. The trash cans are still sitting at our curbside. They sent us a bill last week for 127.00. A cancellation and pick up fee of $75.00 for picking up the cans, which they said they couldn't pick up because they said they weren't there. So, charging for something they said they couldn't do. Also and additional charge for applicable taxes, fuel, and environmental charges? Total 127.00 No service for a month. Cans still sitting by the side of the road. read more

My normal pickup in on a Tuesday. Early June 14, I put my trash to the curb. I also decided to pay for my trash pickup that day. I logged on and paid. I then realized that pickup was changed for Wednesday. I figured they were behind because of recent holidays. On Thursday it was still there. I used the chat to let them know. I was told that it was picked up about 9am. I explained it was not. They checked and told me it would be picked up by 6pm. The next morning it was still there. I contacted again, they said it would be picked up Friday, if not then, then Saturday morning. Again, no pick up. I called in on Monday and explained that garbage would be the following day and that I should be reimbursed for the previous week. They agreed, but claim it was not out. I explained it has been on the curb for a week. Tuesday came and no pick up. I contacted again on Wednesday, they assured me that by the end of day it would be taken care of. Again, no pick up. Thursday, I called again. They said they put an emergency work order out and that it would be picked up by 6 or that Friday. That Friday, I returned home and it was still there. It is the 3rd week of promising to pick up. I has been left in the same spot for the past couple of years. What will it take to get my garbage picked up after paying the increased fee? I am paying for them to not do the job they were hired to do. Mary read more

WM is the absolute epitome of poor service. They have not picked up our trash in two and a half weeks despite the bill being current as always, the weather perfect, and COVID in the past. They don't even offer an explanation, excuse, or apology. They just say we'll be there tomorrow and never show up. You will not be happy with their service I guarantee you. read more