On the first day of class everyone has an "A". By the end of the semester everyone's grade is based on their performance. We are new to Georgia and we selected GFL Waste Industries after we dumped Republic for HORRIBLE service 2 weeks in. Waste Industries started out with an "A". We received our receptacle in two days, while Republic hadn't even delivered the cans we purchased after two weeks of waiting. The trash was picked up on our first day of service without error. We ordered an additional can after a week. It was not delivered when promised and we could not get anyone on the phone. We eventually reached someone through a different extension and got in touch with Duane the General Manager. As promised, the can was delivered on the day Duane promised. He followed up with us the next day. Not perfect, but better than what we had. We appreciated the service we received from the manager. We need seamless service and we are looking forward to it. Hoping they don't just pick up but that they DELIVER. Looking for A+ service! read more

Waste Industries - The manager asked me to text him after I called about not getting my receptacle. He text us back once his promise was fulfilled. - Junk Removal & Hauling Near Me - Douglasville, Georgia

i would give them a zero if possibe these are the laziest most negligent motherufckers on the face of the earth. They left trash all on my front lawn and in the street then ran over whatever they dropped. Avoid them if possible they leave a mess wherever they go and they show up whenever they want. read more

Waste Industries - Junk Removal & Hauling Near Me - Douglasville, Georgia

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everyone needs to cancel this company out. they are far by the worst trash company around. customer service representatives lie out their azzes! our normal service pick up day is tuesdays. rumors were flying through our subdivision that the day was changed to friday. i made several calls to verify and the lying azz representative ebony kept saying "yes it will be picked up tomorrow". well guess what my trash is still sitting on the curb with everyone else in our subdivision. if i get fined by the hoa, i personally will be at your office with my attorney. i paid you for a service that you arent providing! cancel my service, come pick up your can and refund my money immediately. we are going with trash taxi like most of this large subdivision is doing. bad bad bad company. if you have their service cancel immediately. trash taxi is offering a great deal read more

Waste Industries - Trash cans not picked up on today, Tuesday 7/29/2025 @7:17PM - Junk Removal & Hauling Near Me - Douglasville, Georgia

Lived in my neighborhood for less than a year. The builder of my house recommended GFL. Must have been getting a kick-back. They've missed pickup 3 times and all 3 times blamed a subcontractor. Never take responsibility. This last week was the last straw. Got 2 automated calls confirming my new pickup is set for Tuesday. It's always been Tuesday. Tuesday came and no pickup. By Wednesday night they had still not picked up in my neighborhood. I called and was told they would set up a priority pick-up Thurs. I told the lady it wasn't just me but the whole neighborhood that uses GFL. No pickup on Thurs. Another neighbor called and was told the same thing and new pickup would be Fri. No pickup then, either, so a third neighbor called. She was told they wouldn't pick up until the next Tuesday. Rolled my can to the back of the house. Low and behold, without any communication, this time, they showed up at 6a on Sunday morning. WTF! Removed autopay so I can change companies at the end of May, when my current coverage expires. read more

I checked the Holiday School website. It showed Memorial Day as a Holiday Pickup would be delayed one day. The Bin was not emptied so I emailed Va, no response. I called and was told that it was not delayed and it would cost $25 for a pickup this week!!!!! Not happy since I did CHECK THE HOLIDAY RULES!!! read more

I hate that I even have to use this company. I'm new in the neighborhood and they missed my cab the first week...even though it had been out since Sunday night. This week they picked up what was inside the can (excluding the bag of trash on top) and left everything else! Even after I called them in the first week to let them know that they didn't get my trash. This how they left my driveway read more

Waste Industries - Trash - Junk Removal & Hauling Near Me - Douglasville, Georgia

I always have a problem with them. We all know we have extra trash and boxes after the holidays. I placed the box on top and the wind knocked it out. It was literally right next to it and they couldn't get their lazy butts out to pick it up?!?!? Shameful. Also they have broken the trash can and knock it over every week like this! Do better! read more

Horrible service, they comes when they want to and when they do come they leave trash all in my driveway. They say the trash has to be in the trash can but keep in mind they come after the day they were supposed to so of course I will have more trash to throw away. Seems like a pathetic ploy for me to spend more money. I hate this company and wish someone would throw it away as well. read more

This trash company is a joke. I been having issues over a year and more complaints than I can recall. Once again they did not pick up my trash this past Tuesday. I do not have the energy to deal with them anymore. Customer service is a joke just like the trash pick-up. My trash is full of maggots before they decide to do their job. They say I can't have bags on the ground, but what do they expect, when they don't pick up trash 1-2 weeks at a time. I see why I'm the only one in my neighborhood using this trash company. I'm so done with them and switching companies. How is this company still in business?! I also despise when they talk to you like your stupid. Asking questions like did you put out the trash, when was it put out (umm 2 weeks ago), and where is the bin located (on curb like always). I end up pulling it back up to the top of my driveway because it looks horrible sitting on the curb all weekend. I then put it back down, Monday, with hopes they will pick it up. I have had occasions when they take the trash from the bin and leave the extra bags on the ground. Then, I have to call, or submit, yet another complaint. Then they have the audacity to give me a $2 credit . How about coming to clean up these maggots! They need to give me back all my money since the time I got their raggedy service last year! Calling to complain doesn't help. They pick up the trash when they feel like it, which is maybe twice a month, but never weekly. Your service is trash just like your company! read more

Horrible, always late and does not pick up all the trash. When they first get your business they are professional, until they get your bank card for to start a contract, the CEO Patrick Dovigi should be ashamed to run such a raggedly company. I am terminating business with them and going with Burgess. read more

Waste Industries - Will not pick up all your trash, despite you paying for it. - Junk Removal & Hauling Near Me - Douglasville, Georgia

Horrible, very unprofessional. They continuously leave trash outside my hoMe. Customer service is rude, I wouldn't recommend them read more

Waste Industries - Junk Removal & Hauling Near Me - Douglasville, Georgia

This review is about GFLEnvironmental in Douglasville, GA. If I can give them no stars I would. They have not been picking the trash up on time now for more than a month. July 4 weekend the people in my subdivision was swamp with trash because they didn't pick up the trash from previous week. They did not pick up the trash on time the weeks after neither. I was told we could not put the bags on the side of the trash or we would incur a fee if we did even if they did not pick it up on time. When I call the customer service people had an I don't care attitude and wanted to credit me $10 for the inconvenience. I ask for a supervisor to call me back guess what no one call. Cobb County need to create a trash pick up division that will pick up trash for the whole county so we can stop dealing with these private companies who take our money and don't respect us. read more

UPDATE: Well the latest crew managed to add a star. Must depend upon which crew is working the route. This morning the person on the back of the truck took the trouble to dump the can, then reached in and pulled out some bags that were stuck to the bottom. Please send these guys around more often, unlike the previous crew that didn't give a @$%&, today's crew was conscientious. read more

I received an email on July 2, 2022 from GFL with a rate change of $124.12 per quarter, previous quarter was $119.54. On June 27, 2022 GFL did not pickup my recycling, they agreed to give me a credit. On July 11, 2022, GFL again did not pickup my recycling, they agreed to give me another credit. I went on line today July 18, 2022 to pay my bill, to my surprise I found an invoice for $133.50. So this is what happened to offset the credits that were promised they raised my rates to $133.50. Now that two rate changes in one quarter. The recycling was $18.75 per quarter, so that would mean a $18.75 credit, nope. So with the change in the quarterly rate, my credit will only be $4.58. Currently the recycling is twice a moth, this is when it's picked up, that's $60.75 a quarter. For trash the quarterly rate $75.75, Boomerang rates are $66,00 per quarter for trash. I believe that I heard that GFL would match rates, I guess not. Unfortunately Boomerang does not provide recycling, but with GFL help it might happen soon. read more

I relocated upon marrying my husband. The previous trash company were very accommodating!! Even if I forgot to leave the trash receptacle, they would come back the next day for a small fee. The workers were always friendly and said good morning. SCRATCH THE RECORD!!!! I guess I was spoiled with sheer courtesy. I must say this is THE WORST WASTE DISPOSAL COMPANY EVER!!!! The customer service is horrible. They don't care about their customers, they don't care if you leave, they just DON'T CARE!!! They put you on hold forever and try to blame it on Corona....their rudeness and unconcerned attitudes pre-date Corona!! I'm glad I read these reviews. I'm going to cancel our service immediately.,They need new management STAT!!! read more

For years, I have been a great paying customer. I have been missed for my pickup for up to 6 weeks in a row, and am now on 3 weeks without pickup. This is the worst service I have ever received from any company in my lifetime and I am 72 years old and I have dealt with many companies. I would never recommend this company to anyone. read more

PLEASE HELP! I need a garbage company that will pick up next Ft Gilliam, 30294 area. I've been with waste industries for over 13 years, the people in the office are the nastiest, rudest and blatantly racist for people running a business, ( after 13 years of service with them, I can declare this) I've been with them enough years to say that! I left waste industries 3 months ago and went to T&R sanitation. Don't come here!!!! Why? It took me 2 months to get my account number, they have phone issues!! They don't answer them, or if they do the put you on hold and never come back, put on a message that says call back tomorrow.... And that's not adding in the rudeness. So, PLEASE HELP! I need a garbage company that will pick up garbage next to fort Gilliam? I am very limited in this lil area. PLEASE HELP!! T&R is worse than Waste Indutries, but I don't want to go back to them!! I can't even get them to pick up their trash can. read more

They kept skipping my house so I stopped using them. I found another company that gave me 2 dumpsters for the same price gel charged for one. read more

If i could, id give them a ZERO!!! Half the time they don't show up for pick up. And when they do, they leave half the trash in the trash can. Don't waste your time calling because you'll have to wait on hold for atleast 45 minutes. The rep has a smart mouth and makes up excuses. They will lie and say dispatch will call you back concerning the issue but you'll never get that call. Then you'll call back and wait another 45 minutes with that annoying music only to hear more excuses. They always seem to be short staffed but find staff to take your payment. Id advise finding a better trash company. read more

They do not collect your trash and they do not answer the phone. Some people have new trash cans I did not receive one. And the wheel fell off of the one they gave me. I don't really have any positive things to add I can only suggest that you not select this business if you need your trash collected on a regular basis. Oh shall I mention how they created two accounts for me because my association was already contracted with them and they didn't realize that they were charging me twice to pick up trash at the same house when they weren't even picking up wax. They were charging me also for an accountAccount for which they have never ever delivered any trash cans to be picked up you decide read more

I see I am not alone in my frustrations. This is a highly unreliable company with exceedingly poor service. They notoriously skip pickups and are not helpful when you call them. The recording recommends going to the website which has said it's being updated since MAY!!! Currently shopping for any other company. read more

The worst trash services ever!! They come twice a month! I have a family of 10 so we have a lot of trash by the end of the week! They never come get it in time and when they do their lazy a never collect everything!! The laziest men I've ever seen in my life!!! Trash can fell over while he was trying to pick up... this worthless excuse for a man allowed a woman to pick up the trash and refill the can so he can try to lift it again! Had I not been out there would he have just left trash spilled on ground!??? Disgusting company!!! I hate that we have to use them!!! 0 stars!!!!! read more

This company is completely unreliable, customer service is horrible, and when you get ready to move, they won't prorate at all. You either pay for the mandatory 3 month billing cycle or don't have service for the partial time you'll be there. In our case this is 3 days!!! They wouldn't prorate for 3 days (1 pickup). I do not recommend their service at all. read more

This is the absolute worst company. I have had issue after issue regarding my recycling. I chose this company because they offered recycling services. I have been promised over and over that it will be picked up on its regular schedule day and month over month I have to call. I was even given the name of Erik Bergin as VP to contact to resolve my issues and still a month later the same problem again. I received a voicemail from Debbie stating my recycling would be picked up on 1/17. And you guessed it. It wasn't. The regular garbage was picked up so the weather has nothing to do with it. My advice to anyone. DO NOT CHOOSE THIS COMPANY. YOU WILL REGRET IT. read more

There service is horrible very unprofessional. constantly missing service. Customer service takes like a half hour to get through you can never speak to management they are always in a meeting. Perhapd they should be picking up trash instead of meeting about nothing. read more

For 37 years at this address I pay Waste Collection for the year. Once GFL took over the account they came and took the bin at the end of first month. They pasted sticker that bin would be collected on second month. I had to run out there with my receipt from their website to stop guy from taking bin again. Now third month about to take bin again. On hold no for 5 hours and Code Enforcement has informed the neighbor and I we have until Monday morning to remove the 2 weeks of trash collecting in front of the house. Time for Conyers, Ga to go back to City Provided Trash Collection. Conyers, you are crapping on the citizens with this forcing us to use GFL. read more

Dear Waste industries, your customer service skills SUCKS! I have called for three weeks about picking up my trash. And I hold on the phone for up to 40 minutes to an hour each and every time I call, and I am calling several times a week. And promises are always made, that someone would come right out to pick up my trash that has been PAID for in FULL and no one never ever comes!!!! My trash cans are both way over full now and I can't even throw anything else away and I have two small babies with diapers. This is such an inconvenience. I even had to pay someone $30 to take away some of my trash, this is rediculous and is very unprofessional. And my trash still haven't been picked up yet and this is the 4th week!!!! I am so very furious!!!! read more

Waste Industries - Waste industries, customer service skills SUCKS! I have called for three weeks about picking up my trash. Still Nothing! - Junk Removal & Hauling Near Me - Douglasville, Georgia

If I could give the company a -10 rating I would. This company uses deceptive billing practices to increase your bill at will and with out notice. Also, if you decide to cancel within in a term they refuse to prorate the bill regardless if they are not providing service. Last I check that was called theft. Please do your self a favor and choose another trash pick up service. read more

If could give zero stars I would! As a long-term customer of the company for residential trash removal I must say the service has declined significantly within the last year! I do understand occasionally will be delays, however I don't delay when making payments to the ever increasing bills received. When receiving a automated message that pick up will be delayed the expectation to be picked up is implied and on the company to follow through. I am disappointed and unsatisfied with the lack of service once payment is made and will take my business elsewhere. read more

Sadly, this review doesn't detract from their overall rating as it's already as low as it can go. Today, one of their drivers hit a neighbor when he needlessly threw his vehicle into reverse (on a cup de sac that he could have just as easily cleared completing a circle). Backed into our friend and neighbor, the driver never checked if they were okay. He could have just as easily run over one of their children on a bike with as little concern. A supervisor came out to the site, he never so much as asked if everybody was okay either - which tells me everything I need to know about this company. read more

Good Day, I am VERY disappointed with this company. I have been with them for over five years and it has been an EXPERIENCE. Last week, I called for service and to let them know that I will have extra bags to be picked up, due to Thanksgiving week. I thought all was well; unfortunately, they did not honor their collection day, which is supposed to be every Monday. The company came to pick up on Tuesday which led me to have an extra bag. Any extra bags are $3 to be picked up, which is ALREADY ridiculous, Never heard of that! Not only did the trash collector did NOT pick up the trash, but he also removed the heaviest bag from the can and THREW IT ONT THE FLOOR... REALLY???!! DOES HE DO THAT IN FRONT OF HIS HOUSE???? ENQUIRING MINDS WOULD LIKE TO KNOW! I called the company this morning to voice my concerns and am STILL waiting for the manager on duty to call me back. It has been HOURS (I'm just waiting for tomorrow to pass before I edit this to DAYS). This company has LACK of customer service, LACK of empathy, and LACK OF PROFESSIONALISM. I will recommend to my neighbors to use my NEW trash collection company for future business. read more

I don't know what has happened to them these past couple of months, but our service has been horrible. We've received no explanation from them. Our trash is sitting on our curb. It's Friday, and they were supposed to come on Wednesday. read more

This company is terrible. We have been in our home for a month now and we have to call them each week to remind them to pick up our trash. We even paid for an additional pick up. They NEVER came. We set them out the night before in the EXACT location they request. Two cans we pay for and they NEVER get picked up on time. read more

They don't come every week, you can make several calls but they may or may not come. I had to store garbage on back deck then of course animals got into it over night. They get inundated with calls and you can sit in hold for up to 45 minutes. read more

Trash pick up should be one of those things you never have to worry about when you've paid it on time; however, Waste Industries has made sure to make it one more thing to have to call customer service about on a weekly basis. Not only did they fail to pick up the trash from the entire side of the street for 2 weeks in a row (I called to complain each week so they were made aware each week), when they finally sent another truck out the second week they only picked up my overflowing can and left all of the others on the street (I'm guessing they didn't sit on hold for 1+ hour to get through to someone), they have also damaged my yard by not stopping the truck before the arm grabs the can while the wheels are still in motion and dragging it across my yard. Management is also not calling to let me know where to send the invoice for my lawn to be repaired. read more

Waste Industries - For reference, the area damaged is wider than the large trash can they pick up. - Junk Removal & Hauling Near Me - Douglasville, Georgia

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This company is very unresponsive. Waiting to get a real person after being on hold over 30 minutes is ridiculous They manage to get bills sent on time but can't pick up the garbage on days scheduled. They don't care and mae sure you know. read more

Worst customer service from any garbage service in town. They will never answer their phone, you get a recording suggesting to hold or use their web portal to contact them. If you hold they never pick up if you use the web portal you get an e mail saying they got your message and that you will be contacted but not to reply to the e mail as it is not a monitored address. I never was contacted by the company after multiple phone calls and multiple messages sent on their web portal. I sent them a written letter to which I got no response. I have paid them for a quarter of service, a prorated quarter of service and a delivery fee to have a can delivered. I received no can and no service. Use at your own risk. read more

This company doesn't deserve 1 star! I wish yelp had negative stars! This is the absolute worst company. They missed 3 pick ups in a row! I canceled the service and told them to come get their can. Obviously it was overflowing. It took them 2 weeks to pick it up. When they finally did, they actually took the bags of garbage out and put it in the new service's can that I signed up with. Please don't use waste industries. read more

TERRIBLE! IF I COULD GIVE NO STARTS I WOULD DO SO! DO NOT use them, I've had SO many issues with these guys, they have terrible customer service, they forget to take your trash several times and me along with several neighbours have been forgotten and they don't come pick up the trash for several weeks, they also are LAZY and only take trash from trash bin and not bags on the floor. DO NOT GET THEIR SERVICES! I repeat, DO NOT GET THEIR SERVICES read more

Normally there service has been great. Starting service and usually getting service has been great but their customer service is poor. My neighborhood hasn't been serviced in 2 days, online chat never solved the issue and I stayed on hold for 25 minutes one day and 21 minutes tge day before nonone ever answered. Now it's the weekend and my neighborhood has never been serviced read more