Personalized customer service is so nice compared to big bank service. Karley and Danielle helped…read moreme secure an auto loan and get a check cut in record time! Fast efficient and most of all KIND!

Sandy at the front is awesome always with a smile and helpful, ladies in the offices 10 , tellers…read morealways helpful and polite rating 10, Mike B

Washington Trust has become a jr varsity BOA charging fees for everything…read more They sent my replacement ATM cards to a address I haven't used in 20 years. Obviously the do not care about customer retention so after 20 + years with them I will move to a different bank. I would suggest whomever you are to rethink using this bank. and I do not wish them well.

Nice folks at my local branch, BUT, do NOT do international wire transfers with them. They are too…read moresmall and not connected well in the international financial system. A German bank tried to send a wire transfer to my Wash Trust account and it never went through. Eventually had to have it traced and found it got sent back. It took three months to figure this out. What a headache.

My bank for years. The tellers are really nice and remember me. This coupled with longer bank hours…read moreat Stop and Shop make them easy to work with.

Not so citizen like, actually. This bank charges People or businesses 7 dollars for checks written…read moreby their patrons. That fee is included in most checking account contracts. What else do they double charge for?

I opened an account at Chase. A month after depositing the check and the check had cleared, I went…read moreinto the bank to deposit another check. I was told my account was 'pending closing'. Imagine my surprise! I went to sit with one of the people in the booth. They called the main line of Chase. On the phone call I was told that it was closed because they needed 'verbal confirmation' it was me. I said 'It's me. I am sitting here with one of your coworkers and he has verified all my ID.' The woman on the phone said that was NOT enough! So they closed the account. Without my knowledge, they shut the account and mailed me a check. I was not home so the check sat in front on my apartment door until I got home. So blessed that no one stole the check sitting in front of my apartment door. Went to Bank of America and Phillip treated with respect. Do not let this bank Chase you. I am looking into reporting them.

I've been a member of WTCO for 40+ years, I highly recommend them. They've always treated me with…read moreprofessionalism and courtesy.

I was a loyal customer of the Washington Trust Company for about 24 years. I had my house mortgage,…read morecommercial property mortgage, business line of credit, business checking account, personal checking account, and savings accounts for all 5 members of my family. They seemed to treat me fairly and I was happy with them and very familiar with the people there. They understood my business enough to know that large cash withdrawals were an ongoing event in order to conduct my business. My issue with them started about 7 years ago. One of their vice presidents is also a state senator. He is very well liked in the community, and generally runs unopposed at election time winning his seat back. One year a young gentleman decided to run against him in the general election. This young man had stopped at my house while out trying to garner votes. My wife met him and agreed that some new blood in the senate might be a good idea. After their talk my wife agreed to allow him to put his small poster on our front lawn. Within a week my commercial loan officer at the bank called me into his office and asked me why I had the senators opponents poster on my front lawn. It took me a few seconds for my head to stop spinning at which point I said that this is the United States of America and citizens are allowed to vote for whoever they choose. After winning the general election in November, I guess there was still some blood boiling at the bank and the senators office. By using and abusing his power as the Compliance Officer of the bank, the senator submitted the name of my company at a meeting of local and federal authorities. These meetings to my understanding are comprised of local and state police, homeland security, DEA, FBI, and others including the senator. Three days before Christmas a local police Lieutenant and an officer from the DEA came to visit me at my shop. They were told by (somebody) at the Washington Trust Company that I had taken an extremely large sum of cash (roughly 4 million dollars) out of the bank in January of the previous year. I invited the 2 investigators to go over my bank records and they were satisfied that this never happened. I was fairly calm during the whole ordeal. The police lieutenant who knew me as a local businessperson was actually kind of embarrassed but explained to me that they had to follow through on any complaint or misinformation, especially when considering the source. The DEA agent however was just the opposite and acted like I was a criminal. I was never upset during the time they spent with me but as soon as they left I realized what a great injustice had been done to me. This abuse of power perpetrated by The Washington Trust Company and their senator compliance officer has stayed with me ever since. It has instilled in me a mistrust for people who have the opportunity to misuse the power bestowed upon them. I left the Washington Trust Company about 5 months later. After my 24 years as a customer, I was never asked why I was leaving because they knew what had transpired. They gave up about $36,000.00 in interest they were making from me yearly and it meant nothing to them. The senators bruised ego was more important. Home town bank? Sorry, no soul here.

Lots of useless branches all over south east CT...that all close unconventionally when you need…read morethem. If your account gets locked on the weekend, you'll be waiting until Monday, (if it's not a holiday), to unlock it, (if someone answers the phone). This bank has none of advantages of a small institution, and none of the great features of a big one. Put your money somewhere else.

I know this is the only option for URI students on campus, but if you can avoid using this bank…read moreplease do! Not only are all the tellers there completely RUDE! They also make so many mistakes! I wrote a personal check for $20 and I saw on my statement that is was cashed for $40. When I went there to fix it, I was scolded for not bringing the photocopies of the check that I received with the monthly statement. I wanted to say "I'm sorry that YOU cashed my check for the wrong amount" The second that the money was credited back to my account I closed it. AWFUL DO NOT GO THERE I HAVE NOT HEARD OF ONE STUDENT WHO HAD A POSITIVE EXPERIENCE

This is the worst credit union I have ever been to. The costumer service is awful and they do not…read moreaccommodate people with shared branch banking. Do not recommend, choose a different provider

Unfriendly teller. My card was stuck in the ATM machine and she showed zero interest in helping me…read moreretrieve it. Terrible service.

I called at five minutes to closing to book an appt. No answer. Message told me to try online…read morebanking, BUT the entire reason for the appt. is to gain access to my acct which has been frozen for transactions I MADE, but they won't let me do it over the phone because my new cell number has not been been verified. They won't accept my SSN or security code for ID. ONLY A CELL NUMBER. THE WORST.