I opened an account at Chase. A month after depositing the check and the check had cleared, I went…read moreinto the bank to deposit another check. I was told my account was 'pending closing'. Imagine my surprise! I went to sit with one of the people in the booth. They called the main line of Chase. On the phone call I was told that it was closed because they needed 'verbal confirmation' it was me. I said 'It's me. I am sitting here with one of your coworkers and he has verified all my ID.' The woman on the phone said that was NOT enough! So they closed the account. Without my knowledge, they shut the account and mailed me a check. I was not home so the check sat in front on my apartment door until I got home. So blessed that no one stole the check sitting in front of my apartment door. Went to Bank of America and Phillip treated with respect. Do not let this bank Chase you. I am looking into reporting them.

Sent my boyfriend to make an atm deposit for me since I was rushing to be at the airport- the…read moremachine ate the card. He went in and of course, they wouldn't give it back to him (ok, I get that)- but then they told him that the atm wasn't working properly- I had to go in person to pick it up myself- the lady took forever- which was annoying since I had mentioned having to be at the airport- then when I mentioned they should put a sign up on the atm, she said they weren't "allowed" to because the atm part was working, just not the deposit part!!!! WHAAAAAAAAAAAT?? It's not so much the individual employees as much as the bank (I have 3 friends who work for them)- but this bank SUCKS.. They really don't care about their customers. I'm moving to Bank of America as of a few hours ago. Citizens will 'universal default' your credit if you have ONE issue on your report- even though you have paid every single bill of theirs on time. then they continue to look at your credit reports and while it's ok to penalize you for errors that weren't even yours or related to their company in ANY way, won't re-instate your original limit and low apr.. Nice work jerk offs..

I had a joint checking account at Citizens Bank and went to this location almost weekly for almost…read more10 years (because it is so close to my home). About a year ago I took my name off of the account because I was much more impressed with how I am treated at my other bank which is BankNewport. Today I went into this location and the teller refused to cash a personal check drawn on Citizen's Bank, written to me by a Citizens Bank customer, unless I paid them $7.00 or unless I had an account there. I went over and spoke with the branch manager, Bruce A. Hawley. I told him what happened and he asked for my drivers license and the check. I guess he didnt like the way I vocalized the problem and so he slapped my drivers license and the check down on his desk so hard that you could have easily heard it in the lobby. I told him that I thought that it was a scam for a bank to charge someone $7 to cash a check that was drawn on that bank. That obviously infuriated him and he refuted my claim. Then he asked me WHY I took my name off of the checking account and I told him that it was none of his business. That obviously infuriated him even more. Then he asked me if I was sure that I didnt have any accounts with Citizen's Bank and I asked him what part of no did he not understand the first time he asked. And as you might imagine, he was obviously completely infuriated now. I told him that I knew he had the authority to waive the $7 fee, and I asked him to do it, but he insisted that he did not have that ability. I told him that I knew that he was not telling the truth because I used to date the branch manager of a bank and I knew that managers have the authority to waive any bank fee for a customer that they want to. He picked up my drivers license and the check, handed them back to me and then told me that I would be paying the $7 if I got the check cashed there. Needless to say, I walked out and I will never go back. I went across the street to BankNewport, they deposited the check "as cash", I got a free cup of coffee...and that's just 2 of the reasons that I like banking there.

My bank for years. The tellers are really nice and remember me. This coupled with longer bank hours…read moreat Stop and Shop make them easy to work with.

Not so citizen like, actually. This bank charges People or businesses 7 dollars for checks written…read moreby their patrons. That fee is included in most checking account contracts. What else do they double charge for?

I love this bank. The staff is friendly and helpful. It is very easy to get in and out of with the…read moreparking. The building is green friendly (there is even a bike rack). I find the local banks, and Centreville Bank in particular excellent. Specifically, I am not dinged constant fees like I am with the larger, national banks. The outside of the bank is pretty vanilla and plain. Inside it is very clean and modern. Lots of glass and a soft color palate. The interior is one of the nicest bank interiors I have ever been in! I uploaded a couple of photos so you can see.

Relatively new location. Clean. Lots of parking. Convenient. LEED certified. Nice people. It's a…read morebank. Not much else to be said.

Washing Trust has been a great local bank so this might be…read morehard to believe, I still can't believe a stop check to a contractor for house repairs did not work; even though the bank helpers on the phone promised me it was all set. With a "Docusign" to make sure the check could not be cashed in the future. The charge:30 $ A week later a letter came from the bank saying the check bounced and there was a fee for 25 $ Upon calling about this, the banker said this needs a call back. When they called back they said there had been a typo or error in the check number that was entered in ? All the info was there the contractor name, the exact amount 695 $ Can't believe a bank typo error on the check #(1 digit off) would make a garrentee from all the nice people on the phone disappear. So this was my fault I was told ?? WOW The account bounced two more small checks ... and there were two more 25$ fees and the account came down a lot from the banks failure to honor what its agents said and expected thenselfs; even the guy who did the whole thing wen to bat for the situation and what happened, he knew it was a BANK ERROR The branch Manager that handes my accounts there, basically hung up on me too, when I called to check on the status of their upper management decision. Shocking a bank that says it is for its customers and is a protector of people's resources trusted unto to them, Don't believe it, they'll take your account down with a lack of ability in doing a simple stop payment ? The upper people were rude; blamed me(even though I had everything all set I was told twice) and hung up on by a rep, and laughed at me in the SC branch bank as I walked away.

They really the time to listen and learn about what I actually need. Loan officer was great and the…read morepeople in the branch are So nice!

This is the branch I usually use when I need to go to a Bank of America location. Usually, I just…read moreuse the drive-thru, which only has two lanes, but this isn't a very busy branch, so it's not a problem. Yesterday, I went inside for the first time in a while, and honestly, the service was pretty good. The staff is great, and they like talking with you while getting the task complete, which adds a nice touch of hospitality.

I have read all the reviews on this branch and I can say that my last experience was with the drive…read morethru, so it was seamless....I pulled in, punched in my code and got my cash within a minute...Drove off. But I know people that have been to this branch and found the customer service to be poor and not very well trained. Sad. The Bank of America is a multinational investment bank and financial services in Charlotte, North Carolina. The bank was founded in San Francisco and took its present form when NationsBank of Charlotte acquired it in 1998. It is the second-largest banking institution in the United States, after JPMorgan Chase, and the second largest bank in the world by market capitalization. Bank of America is one of the Big Four banking institutions of the United States. It serves approximately 10.73% of all American bank deposits, in direct competition with JPMorgan Chase, Citigroup, and Wells Fargo. Its primary financial services revolve around commercial banking, wealth management, and investment banking.

I recently opened an account here since we spend most of our summer down this way...and I like…read morehaving the convenience of a local bank branch if I need one. My credit union has just the one branch. I know it's only a forty minute drive North, but that's my rationale. Truth be told, I opened the account online. Their web site UI was super slick and the process was easy and aggravation-free. I recently dropped into the branch in Wakefield to get some cash since I forgot my wallet at home and only had my license on me. Thank goodness I opened an account down here. The retail branch is located in a beautiful white house with a sweeping porch just outside the Wakefield/Narragansett rotary. The landscaping is simple but neat...and walking up the wooden porch steps you feel like you are heading into someone's home. There were no customers in the bank and I was greeted immediately by a teller behind the counter. The staff here looked relaxed...and happy...and best of all, eager to please. I completed my transaction quickly and I was out the door thinking "hmm...they were REALLY sweet." Odd. How often do I leave my bank thinking that? Never...until this place became MY bank. The décor is dated and the carpet definitely needed a scrubbin'. But in a way, it adds to the old school charm here. They offer a full line of financial products and services. I would seek them out for future needs based on the friendly, local vibe. Local is the way to go with banking - and this local biz does South County proud.

As usual, banking hours are limited, and do not fit the current parameters for most people. I…read moreneeded to cancel a payment, and wasn't able to due to their lack of service after hours. This bank is great if you are available to visit 9-5 , otherwise it sucks.

3-24 Still no debit card. Why? I called yesterday to find out it had not been ordered and now I…read morehave to pay 30$ to have it expedited, so I am not without a debit card for a month. Here's the kicker? I opened a new account elsewhere and...I have the new card before Santander has even sent one. Horror show of a bank.

This branch of Santander bank in Newport is one of the most convenient for locals and tourists…read more It's located in the heart of Thames street where most of the main restaurants, shops and bars are located. I went to use their ATM but the location also offers in person branch banking services. Santander Bank, formerly Sovereign Bank, is an American bank operating as a wholly-owned subsidiary of the Spanish Santander Group. It is based in Boston and its principal market is the northeastern United States. It has $57.5 billion in deposits, operates about 650 retail banking offices and over 2,000 ATMs, and employs approximately 9,800 people. If you are in Newport and need to find this bank, it's located a few blocks west of the Post Office building.