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Washington Collectors TriCities

1.5 (12 reviews)
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HAPO Community Credit Union

HAPO Community Credit Union

(6 reviews)

I have been banking with Hapo for years. I have had both a car and house loan through them. They…read morehave always had prompt and friendly service! I have also used them for a variety of other reasons and have always been happy with their service!!

BEWARE. I (at the time) was a member to Hapo. I had a leased vehicle I wanted to sell to another…read moremember who was approved to buy my car. Alex Flores called my lease holder Toyota Financial to get all the documents and prepare the sale for the buyer and myself. Alex apparently didn't get all the information he needed and the buyers left with the truck. I got a call the following Monday saying I owed $2700. Alex didn't get the Washington State sales tax figured into it. A communication error occurred between him and Toyota Financial apparently. But Hapo told me there was nothing they could do at all, and this was my problem. Hapo advised me to contact the buyer and tell him what happened. I told them that is their issue to communicate to him not me. Hapo told both the seller and I either I had to pay it or take the truck back. After the buyer had already purchased several thousand dollars worth of aftermarket parts. Needless to say, I am done with Hapo. Not one sorry, no one attempted to help me. NOTHING. I went to Hapo because I wanted to be protected from something like this occurring. The branch assistant manager Erica Corona was useless and didn't care at all when she got involved. I've been with Hapo for 15 years. My family and I closed our accounts. Be vary careful if you try to sell or buy a vehicle and they have their hands in it....

Washington Collectors TriCities - financialservices - Updated May 2026

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