I've been using them for a year now, but also will NEVER EVER use them again. At first they were amazing, beyond amazing. I've used them every week, lately sometimes it's been every other week. My husband started noticing some of our pieces missing as well, then it became more frequent. Then several weeks ago we get our laundry back & going through it, sorting it out, etc. & had brand new articles that were "somehow" torn & ripped, not just one piece but 4...they washed towels with sheets, as well as towels with clothes, leaving us to have to use a ton of lint rollers everyday...& our last pick up from them, a day later I break out in a contact rash all over & my eyes were swollen shut! I go to smell the laundry & even being sick could tell it was washed in some sort of tide or gain, even had our neighbor come smell it to get her opinion since I had a cold at that time, she agreed. They have always know only to use All Free & Clear, even when we didn't take our own detergent(most of the time because they told me I didn't have to because they had that kind & part of them doing your laundry includes the price of the detergent.) Also after always writing on our drop off ticket "All Free & Clear only, no dryer sheets" they laughed & said we didn't have to write that on there anymore because they new us that well, yet we continued to always write it on our tickets. So this last time when I had the reaction I call up there & was told again they know us well & that they always pay extra special attention to our laundry & not sure how it happened & that they were sorry. I told them I have been using them a long time & spend a ton of money there, in which she said "yes ma'am you do" & I said therefore I feel like I am owed a refund, as that load washed in tide/gain was $110. She acted very nice & said she agreed & my husband went & picked up the refund & was told it would not happen again. So he just went & dropped off our laundry, a young girl took it in, he gets 10 minutes up the road parking at Walmart in Oakwood & the lady that usually talks to us & gave us the refund calls him & tells him that she has DECLINED to do our laundry & he needed to go back & pick it up!!! He drove all the way back, the young girl brings out our laundry & he tells her he needs to speak with the lady we usually deal with, he was denied. Then told the young girl that she is the one who called him so he needed to speak to her now, the young girl goes to the office & tells her, & she would not come out! Rude, unprofessional, & down right wrong! Needless to say I will be getting the owners name & # & calling him about this asap. But no problem, I would not take my laundry back there again anyway & didn't want to this time, but we just moved into our new house & only have a washing machine because with the weather we've been unable to pick up a dryer. But the owner needs to know about these things his employees are doing. Completely ridiculous!
Then I call up there to ask for the OWNERS name & the young girl gives me the manager Carol's name, which I already know because she's the one whom has always helped us & was great in the beginning but declined our laundry 10 minutes after my husband dropped it off & had to go back & pick it up. Asking the young girl to speak with Carol who refused to even show her face! When I tell the young girl on the phone that I do not want the managers name, I want the actual owners name she rudely tells me his name & hangs up on me. I call back again & told her do not hang up on me, I need to know how I can contact the owner, Randy Harvy. She very rudely tells me "AT THIS # YOU JUST CALLED" in which I replied telling her that as long as I have been going their the owner has never been there. Again she rudely replies "Well he left here at 2pm today so call tomorrow before 2pm" I replied okay & may I have your name please(never telling her who I was on the phone as she did not ask) She replied "I do not give out my name" I replied "Well that's fine, my husband just left there for the 2nd time today & he will remember, thank you" As to she replies "You're NOT welcome TIFFANY!" & hung up on me again. So she knew who she was talking to, not surprising with the amount of business we have given them & even many referrals. Point of the story is this place is ridiculous & you can logon to facebook & read the awful reviews on there as well as on Google reviews, & many more. Customer beware! read more