I just bought a new truck within the past year and when you pull into a car wash to clean your new…read morevehicle you expect to leave there in better shape not worse. I used the touchless wash in Bethalto, IL paying for the $18 deluxe wash. I wanted to get most the salt off from this last snow. Instead, my truck got damaged, and the spray arm was hitting the side of my truck all the way down to the end. I initially thought the whole side of my truck got damaged while it was happening, but thank God it didn't. The only damage I saw was the 3 scratches on the side mirror cover. The fold in mirrors sign is on top of the paying machine so if you're not careful you'll miss it like I did while paying for your wash. There is no fold in mirrors sign near the entrance which I suggested they put one there. To top it off the wash didn't finish, I left with damage and salt still on the truck which I had to wash it the next day at a different place. After calling the owner I told him I didn't expect anything from him but a refund, he offered a couple free washes, but I had not planned on going back. I didn't want the free washes, I just figured at least they could do is refund me, but he refused the refund. That's when he cut me off and said I have to go and hung up. My opinion is that full size trucks should not go into the touchless wash, so enter at your own risk. Needless to say, I will never go back again.

In many cases I judge a place by their employees as well as the service. They always have a great…read moreattitude at Splish Splash that makes my want to come back. They often offer deals on wgbz. The wash is well worth the price.

From the owner: Best car wash you ever had.read more

Waited in line for 15 minutes to be told that it would be an additional $10 charge because our…read moretruck was too muddy. Ridiculous since this is a CAR WASH. Will never go back or recommend.

I will start this post by saying I have never been here nor have I ever bought anything here…read more With that being said you're probably saying , then how is this guy going to rate the business. Well let me tell you. Last week I learned that my daughters jeep compass which I purchased from a local dealer in the Chicagoland area no longer comes equipped with a spare tire. Being a Dad of a daughter who's hundreds of miles away at school I did what any parent would do, I freaked out thinking of her out and about without a spare tire. In my quest to find out how to get her a spare tire I called Federico and spoke to an amazing individual in the parts department by the name of Tom. I'll make this long story short. Tom went above and beyond in his attempt to find me a spare tire. He made calls and spoke to people. Tom went the extra mile and then some and I can't thank him enough. For those of you driving smaller suv type vehicle please beware , the spare tire is now considered an extra which caught me totally off guard Oh you can add it for a $500 up charge Please let me commend Tom in parts for going far and beyond what he really had to do. Old school customer service is what I experienced Thanks Tom very much And to Tom's boss at Federico please pay him on the back for me and thank him. I wish I could but I'm 300 miles away GREATLY appreciated Bob C Chicago Illinois

Federico is my local Dodge/Chrysler Dealer. I dropped off my car in mid July. I was told it would…read more4-6 weeks because of back ordered parts. I had no problem with that. Once the 6 weeks was up I called to check in. I spoke to Justin and he stated parts were still on order. I asked him if he could call me every week just to let me know where it was, a 30 second phone call was it. He could not do that. Finally in Early September Courtni called me to inform me that after Justin called to tell me that my car was ready (which he did not) That they WRECKED it. There was a hole in the drivers side door. While pulling it in the porter ran into a rack and put a hole in my drivers side door. She apologized and stated that I would not have to repair it but they would be taking care of the damage. (How nice of them?) Two weeks later they called and said it was ready again. I showed up to pick it up and the door had a very sharp jagged edge on it. They said they would take care of that and I could pick it up in two days. I picked it up in two days. On my way home I noticed the inside lever of the drivers side door has three very sharp metal finish pealings on it. In fact it was so sharp it actually cut my hand. I called the Dealer Manager and he basically said that there was nothing they would do about it (Washing their Hands). Now I have an Unlimited milage warranty on this car with a $100 deductible. They waved that and kinda detailed my car for the inconvenience. They had my car for 3 months and a few days. Never again will I use Federico for anything.

Cori did an outstanding job. I have 3 dogs so you can imagine the dog hair. He has my jeep looking…read moreshow room ready

Corey did a great job! Very convenient, good price. My car looks and feels brand new.read more