I dropped my laundry off here every week for over a year for their drop-off service, and was very pleased. But, two months ago a pair of expensive jeans did not come back from the wash. The laundromat refused to take responsibility and I didn't make a big deal out of it, given that I'd been happy for over a year.
However, the very next week, a second pair of nice jeans also went 'missing'. Again, they initially refused responsibility. When I pressed the matter, they said that when clothes go missing, the laundromat forces the workers pay it out of their own pockets. After literally seven visits trying to rectify this, they ultimately refunded me only $20, claiming that since the jeans were 'used', and I insisted that the establishment pay and not the workers, they would not refund full price.
Because of this, I have taken my business elsewhere. 2 stars instead of 1 as they ultimately did refund $20, although the jeans were much more expensive. read more