Friendly mom & pop dry cleaners. Very affordable and they have not lost anything yet. They have hemmed pants which were done well. Make sure to return your wire hangers. read more

I have been using Kim's for a long time and am always happy with their service. The dry cleaning is excellent, but where they er really excell at is alterations. Kim has an extraordinary eye for what is flattering and stylish Her prices are fair and she is a lovely person to deal with. read more

$20 credit card minimum (insane) and pretty lame service. When I found out the guy behind the counter was not going to run my card on a bill of like $15-16 I informed him I was a repeat customer and would appreciate it, still no. After a pretty unprofessional exchange - went back to my apartment got my change jar, paid him in change and never went back (petty I know). Their dry cleaning is good, service is a resounding boo. Down the block there's a similar dry cleaner without the bad customer service. read more

I brought in a white shirt for laundering. There was some kind of stain on it. Part of it was removed, part wasn't. When I asked why, the proprietor said: I didn't put the stain there! An explanation would have done, or an attempt to get the rest out. A bad job is bad enough. When it's served up with steaming tude, it's time to find another establishment. read more

Wow lots of angry reviews ab dry cleaning here, won't be adding to that, brought in some jeans to be hemmed on a Thursday afternoon, Steve paid attention to the requests I have (that the jeans be hemmed following the lines of the pattern printed on the pants) and took the little guide sheet I made for the seamstress (which most people wouldn't do because they think that sort of stuff is just plain nuts), quoted for Saturday at 4, went in Saturday around 3:30 and the jeans were ready, jeans were hemmed just how I specified, nice to support people who mind the details. read more

Few people review dry cleaners unless something goes wrong. But this is a great business that deserves a good review! I've been dropping off wash and fold each week now for about a year. My clothes have been treated well, nothing has been lost, and the clothes are always back on time. The detergent isn't horribly smelly or irritating. The dry cleaning has been good. I've also gotten basic alterations done- hems, neckline adjustments, button moving. They've all turned out great and the prices are reasonable and clearly stated ahead of time. There is a small changing room so they can pin the clothes if you don't want to do it yourself. My only complaint is that they are closed on Sundays, but hey, everyone needs a day off sometimes. read more

Upper westside residents please avoid this store. Spend the time and find another dry cleaners. The store manager Steve is rude, verbally abusive, border line racist, lies and has zero understanding of the term customer service. I have pictures and videos to prove this behavior. They damage expensive clothes and will lie and argue with you to say that you brought in the clothes damaged. I have spend hundreds of dollars in this store because it's a convenient location but at last no more. After damaging a $400 dress and then attempting to verbally abuse me when I point this out. This is the last straw. Do not waste your time or money for subpar service and verbal abuse. WALK AWAY!!!!!The neighborhood luxury buildings that have accounts with this store for their doormen you need to find another store. This is not a store we need to have in our community. read more

Wishing to have a zipper replaced on a fleece jacket, I stopped at two other nearby cleaners before opting to go with Kim's . None of the cleaners could exactly match the zipper's original color, but Kim's had a better option than the 2 others. The tailor did an EXCELLENT job replacing the zipper, which looks/works as good as new. The price was the same as one of the other establishments (and $12 less than the other one, which was overpriced), the service was friendly, and the item was ready when promised. Overall very satisfied. read more

We have been using Kim's for less than 4 months, and in that time they have managed to lose multiple items of clothing. Some times, the items have just never come back, and other times items that did not belong were included with ours. Suffice to say, we will be going elsewhere. read more

I brought in two pairs of jeans to be hemmed and my husband brought two shirts to be laundered. They did a great job with the shirts and one pair of my jeans. But the other jeans they cut too short or something? They were ruined somehow--I didn't really catch what happened exactly. BUT the owner was super nice and apologetic and invited me to replace the jeans, which I did. He then reimbursed me for the replacement jeans and did not charge me for the hemming of the other pair nor for my husband's shirt laundering. So, yes, they messed up, but they could not have been nicer and more accommodating about it. read more

Worst dry cleaner I have ever used. Deserves zero stars for both quality as well as customer service. I brought several sets of bed linens and a large amount of table linens (table cloth and napkins) to be cleaned and pressed. In total more than 40 items. Aside from two sets of bed linens that I had brought for routine weekly cleaning, all the other items were brand new and straight from the packages, and I had merely brought them to be cleaned and pressed prior to the first use. I was horrified when they were delivered back to me. Almost every item came back stained with stains that were not present when I entrusted them to Kim's Cleaners. Bed linens had large, rust-like (brownish orange) patches in multiple places. They also had dirt and grease stains. The linen table cloth and linen napkins almost all had scorch marks all over them. When I dropped them off, I specifically pointed out that the table linens were made of linen and not made of cotton. These are all costly, fine linens, and I explained the materials at drop off, asked if they felt comfortable cleaning them, and was assured that yes, of course they could. The employee at Kim's Cleaners (Steve) attempted to convince me that these marks were from starch spray that had been used, and could be easily removed. After asking Steve questions about what had happened, why someone would deliver my items back to me knowing they looked like this, and other questions, Steve became aggressive and started responding by asking me questions like, "do you really expect your linens to remain clean forever?" I also pointed out stains to him (I had put stain tags on each area there was a stain in order to easily identify), and he refused to acknowledge the stains were even there! Despite the fact they were visible to the naked eye. He also attempted to trivialize the stains, claiming they didn't even matter, and told me several times he "didn't have time for this" and that he "had work to do." I was shocked that a dry cleaner would act this way. I refused to provide him the items to re-clean as I no longer had any trust in him. I brought my items instead to my normal dry cleaner (they are fantastic--the only reason I didn't bring them there to begin with was because most of my items were brand new and there was no reason to spend so much to clean and press them at my amazing, but costly, normal dry cleaner) and they confirmed to me that the scorch marks were in fact scorch marks, as I believed them to be, and not just stains that could be removed as Steve had tried to claim. These folks do the dry cleaning for the Victoria's Secret Fashion Show, so they are experts in dry cleaning, unlike Steve, who knows nothing about dry cleaning and nothing about customer service. Kim's Cleaners is the worst because while no dry cleaner should be expected to guarantee that they can remove stains, no dry cleaner should be expected to create stains and permanently damage items. read more

I think the issue here is that the place was taken over relatively recently. I have been using it for 7 years and the take-over was a bit of a liberation. Previously there was a credit card minimum and the service was, at best, grudging. Since new Mr. Kim(?)'s arrival, it is considerably better. There's no credit card minimum, the service is prompt and friendly, and I've had no issues with anything: shirts, suits, linen, alterations, you name it. Excellent service and pleasant people. read more

i brought a designer shirt to clean and received a destroyed shirt. poor customer service. there are better and cheaper cleaners in the neighborhood. read more

Poor customer service. Available for pickups on Trrgr and Yelp apps but doesn't let you know that you're outside the pickup area. I was counting on them to pick up my laundry and now I'm stuck with a load of dirty clothes. read more

I've only been to Kim's Cleaners a few times for dry cleaning suit jackets, and they always do a great job! Everything comes back neat and clean and pressed; never had any issues with them. They remember you via phone number so it's convenient for when you forget your receipt when you come in to pick up your cleaning. read more