If I could give 0 stars I would. SCAMMERS and UPSELLERS and then over charge you and deny any such…read morething. I went in about a year ago and they tried to overcharge me $200, luckily, I caught it due to the miscommunication between Corey the injector and the receptionist. Went in recently, tell Corey my forehead is my biggest concern and then anything left over from the 40 units I purchased I would like in my jaw line. He said he could do it for 44
units. Upselling. I agreed. He does my neck first, thought that was strange, then says, 'all done!' I said, Oh, wait, what about my forehead? He said, you said you would rather have your neck and jaw done. I put my head in my hands and said noooooo, sadly I said I came here primarily for my forehead. So he says, let me see if I can get you a deal on a larger amount at a better price to do your forehead, just trying to get more money out of me. He comes back and says, sorry, no I can't get you the deal, but I can still get you $10/unit to do your forehead, and I can do it in 10 units. I was shocked and said, 'really, that will work?" He said, 'OH YEAH!' I explained my budged and they charged the card on file, I signed and I left, not thinking twice about them ripping me off. I did not look at the bill since they had the card on file and I trusted them. I realized they overcharged me by $100 and Rae Lynn was so rude, if anyone wants to see the emails/voicemails from her, I will provide. No, 'Im sorry for the miscommunication or anything, just calling me a liar and sending me a financial agreement with NO REFUNDS circled like 3 times. I though this was extremely unprofessional as I expected to hear something along the lines of 'Oh no, I'm sorry for the misunderstanding, let me look into it.' Instead she says well, Corey is not in until Tuesday so I will talk to him then. Thats it....and Tuesday was about 4 days away. I did not want a refund I just wanted the overcharge back. Corey calls me and says that he took it upon himself to add an extra 10 units in my 11 lines WITHOUT MY CONSENT. Again, I told him I could barely swing the extra 10 units, he clearly does not listen to his customers. I said that my 11 lines did not even bother me its the forehead and really high up to where I have been injected in my hair line before. While speaking on the phone with Corey he ends up hanging up on me while I was cool as a cucumber trying to explain my side-That I never approved this, this is the second time this has happened with him and it is sad that I feel like I should have recorded our conversation. Also, there were times he would 'poke' my skin with the needle and it felt like it never even went into my skin, like he faked injecting me. He swore up and down that he told me he had to do the 11 lines in order for the forehead to work. My forehead looks like nothing has been injected, if anything my brows look heavy and all the wrinkles on my forehead and 11 lines still remain supposedly with 20 units? Do not be fooled by the discounts. This place is a complete scam full of upselling and misleading their customers. They don't check ID and will literally take anybody's card you gave them. I WISH they would have asked for ID as I would have realized I charged the wrong card saved on my computer that had my husbands name on it. At first I realized I put it on the wrong card and just asked if I could use a different form of payment and the receptionists were so rude, saying, yeah we don't do that. She finally agreed to speak with the owner and have her call me back. We played phone tag as she has a number that goes to an unreachable line. I said at this point, I don't even want to use another card I just want my $100 back for product not received and that is when they told me they injected my glob something or the 11 lines without even explaining or GOING OVER WHAT THE NEW PRICE WOULD BE. The customer service and horrible results is enough for anyone to take my word on this. My forehead is completely uneven, and I don't even see anything at all as far as jaw tightening or anything and I have been getting Botox for 25+years. DO NOT WASTE YOUR MONEY FOR NO RESULTS! As you can see the last reviews were 2+ years ago. The promotions area bait and switch you. I drove 45 minutes to come back to this place only to be stolen from and disappointed by the lack of results and unprofessionalism. Corey even swore on the phone with me before he ended the call! Complete shock! This product is probably purchased from out of the country and deluded as I have been warned from higher end spas. Again, if you would like crappy results, upselling and horrible customer service, this is your place. I will be disputing the charges for the $100 overcharge and injecting me against my will in places I did not agree to. (I will not be surprised for a reply from them denying any of this). I could technically dispute the entire $640, but I am an honest person and only want what is FAIR! MEDICAL NEGLIGENCE!!!!!
