I will say that the friendliest people work here. And they are very professional. I always had such…read morea pleasant time there and actually looked forward to my visits. But after few weeks after my 20 sessions and reflection on that, I have to say I'm not sure I recommend. There didn't seem to be any focus on figuring out the cause of my chronic pain. I would have treatments and do exercises and I would have brief spans of time feeling better, but my pain always came back, and I never got to figure out the cause, and that never really seemed like a point of interest. I have to wonder if they purposely avoided that in order to get more appointments, but I'm not sure. I feel like I could have learned exercises and stretches from google. But now I have a pretty huge bill, even after insurance, and my chronic problem is still bad. If not physical therapy, where are you supposed to go to find the root cause of your pain? Pretty disappointed with the experience, especially with the debt it brought me. The people were so nice, though.

Greg and Tara are great and knowledgeable about their craft. Katie is good ensuring my…read moreappointments are up to date. I continue to recover and improve flexibility and strength after my surgery. They care about their customers/patients and listen to their needs and patient with their questions about the physical therapy they receive.

From the moment I walked into the office, I knew I was in the right place. Though, the first…read moreimpression wasn't great because they happened to be late from lunch about 10 minutes which tardiness pisses me off, but they took ownership for their mistake and asked for forgiveness. I can respect that. Though, when I entered, I noticed the atmosphere was welcoming, and the entire team exuded kindness and professionalism. The front desk staff greeted me warmly, making sure I was checked-in smooth and quick. I took my initial assessment and the doctor was very knowledgeable and answered all my questions. Also she made sure that I felt comfortable and understood the whole process. Provided room to answer questions and make sure I was on the same page as them. The expectations were set clear from the beginning so I knew what was to come. Throughout my visits, I noticed that everyone truly enjoys what they do. The physical therapists and assistants were not only knowledgeable but also passionate about helping patients heal. They took the time to listen, thoroughly answer all my questions, and ensure I understood my treatment plan. I never felt rushed, and they tailored each session to my specific needs. But most importantly, they healed my pain. I came in struggling with discomfort that was affecting my daily life, making it hard to do anything with my left side of my body. Pain starting at my neck all the way down to my foot. Through their expertise, guidance, and hands-on care, I experienced real relief. Each session brought noticeable improvement even when in the moment it never felt like it , and by the end of my treatment, I felt stronger, more mobile, and pain-free. I'm grateful for the constant remember to embrace the process and celebrate my small wins. The extra accountability made it easier for me to keep pushing forward. I highly recommend them to anyone in need of physical therapy. Their combination of skill, compassion, and dedication makes them stand out, and I'm incredibly grateful for the care I received. If you're looking for a place where you'll be heard, supported, and most importantly, healed--this is it! The only concern I had was on my last visit, one of the stationary bikes seat moved and it appears it was missing a screw after looking under the seat to find out why. I found this out because as I was warming up on it, I almost fell off of it which made me feel scared that I could have re injured my foot. I did bring it to their attention. Though I didn't notice if it ever got fixed or not. It would have been nice to know they fixed it because I was concerned someone else with not as good reflexes could get hurt and I didn't want that to happen. Overall they delivered on what I expected.

The heated pool was amazing, nice staff, and the I was appreciative of the early morning…read moreappointments that were available. The three stars were for one person constantly attempting to up sell me after they'd been paid in full for all of my visits. Very frustrating and unprofessional. I was approved for more aquatic visits, but decided to go elsewhere due to my experience.

From the owner: Rock Run Physical Therapy in Roy can help you with any of your physical therapy or sports physical…read moretherapy needs. We are not your typical physical therapy clinic, we will make sure that your appointments are effective and on time. The physical therapists at Rock Run specialize in all kinds of pain management and have the expertise to help you feel better. At Rock Run Therapy, your physical therapy and physical rehabilitation needs will be solved.

I came to Rock Run In Syracuse at the end of last summer after I had broken my ankle. They took…read moregreat care of me and got me back on both feet again. Because of some issues my back started acting up so once again I am back with Rock Run. I love the staff, they are knowledgeable yet they are a lot of fun. I feel like it's a place I want to go to even though what I do there is hard. I highly recommend this place!

I have been seeing Jerrin at the Layton location for a few weeks now, and I'm very pleased. I'm…read morethere for therapy on feet, and my podiatrist recommended them. Jerrin's been trying different things with me, and we've found some things that really seem to be working for me. My foot problems aren't necessarily the typical ones, and I'm happy he's been flexible and willing to try things -- and willing to continue doing the things I tell him are working particularly well. He's also giving me exercises to do at home which I really like. When it's non-covid, I'll be able to travel for work again and need exercises to do in hotels.

The Thatcher Brook staff was great at meeting my needs during my three month plus stay. OT and PT…read moreservices were provided each week day with PT services available on the weekend. There is a nicely equipped therapy room/gym to meet most everyone's needs. The CNA's and nurses were exceptional, timely, and very responsive. There was a wide variety of meals with alternatives also available. I was very pleased with overall care I received and would recommend Thatcher Brook Rehab and Care Center to anyone needing the services they provide.

If I could give Thatcherbrook a 0-star rating, I would. Our experience with this facility was…read moreextremely disappointing, particularly because of the lack of communication, the condition of the facility, and serious concerns about my mother's care. One of our biggest frustrations was the administration. Lance repeatedly failed to return emails or communicate with all members of our family who were involved in my mother's care. When we did have interactions, I found his attitude arrogant and dismissive. When you are trusting a facility with someone you love, families deserve to be treated with respect, kept informed, and included in decisions regarding their loved one. After moving my mother from Thatcherbrook to a memory care facility, we were told that she appeared to have been overmedicated. Her catheter was removed the day she arrived at the new facility, and we have seen a significant difference in her alertness--she no longer sleeps all day. This raised serious concerns for our family about the care she received while at Thatcherbrook. Beyond our concerns about her care, I found the facility to be outdated, in need of maintenance, and not as clean or welcoming as I would expect from a rehabilitation center. Thatcherbrook was, unfortunately, one of the worst experiences I have had with a care facility. Based on my experience, I would not recommend it. Families placing a loved one in rehabilitation deserve transparency, communication, compassion, and confidence that their family member is receiving appropriate care. I did not feel that we received those things at Thatcherbrook. In fact I regret putting my mom there to begin with.

Dr. Whitehead, Dr. Nelson and the rest of the staff have been wonderful. I was in a bad car wreck 2…read moremonths ago and they have been so helpful. The physical therapy had been great and the chiropractic Care has helped me a lot more than I thought it would. They are great to listen to you and they do not do adjustments if they feel you shouldn't have them. They are easy to get in and I always get over and massage each time to help with my injuries. They are very knowledgeable and caring.

First, while transferring my mom into bed after a hip replacement and DROPPING HER ON THAT HIP,…read morethey'd promise to return with help to reposition her to see if that would stop the painful leg spasms caused by the drop, and she waited over an HOUR before they came back. They wouldn't let her keep the ice bag to help with the pain, and when she asked AGAIN for help, she waited over TWO HOURS for the nurse to respond to the call button. They've been careless with her hip, ignoring everything the surgeon said NOT to do! ABSOLUTELY RIDICULOUS!! I'm fuming!!! I'm getting her out of there ASAP!

They've made some beautiful updates to the building. The landscaping is looking great. The food is…read morethe best I've had at a nursing home and the staff are wonderful. They are thoughtful and it is obvious that they care for their residents. I would definitely recommend!