My five-star rating applies to Red Wing as a shoe repair store, since I've never purchased shoes…read morefrom them. For repair, though, these guys are TOP NOTCH. After reading how awful some of the other repair places are in town (JJ's has pretty bad reviews, Heel-to-Toe doesn't do zipper repair), I called these guys two weeks before Christmas break to see if they could fix two pairs of boots last minute. They were the only place in town who said they could get both pairs done in that two-week window. They quoted me incredibly reasonable prices ($10 to replace/rebuild heels on a pair of boots, $20 to replace a zipper on another boot), and gave me time to consider the repair cost before taking the shoes. The two staff members I dealt with were both friendly and knowledgeable. The heel repair took less than a week, and the zipper took about a week and a half (because the zipper had to be ordered). They called my cell the day both were done, charged me the quoted price (no tax!), and the boots both look great. The new zipper matches the old one perfectly, is well-stitched, and blends perfectly into the boot. The new heels were stained to match the boots, have great durable soles, and seem like they will last for ages. Definitely worth the cost of repair instead of tossing these babies out. So if you want to have your shoes fixed affordably, in a reasonable time frame, and without any stress to you, this is the place to do it.

First off, comfort is GREAT! My feet have NOT been killing me since Day One with these work boots…read more But the rest of my review leads into a very strong word of caution with your $200+ dollars in the trash. So, really, 4 stars for the initial purchase since they did not have the most common shoe size in stock. 5 stars for the comfort up to this point. The rest of this review drops it down significantly due to support......... Even though the store clerk lady admitted that 10.5 is the most common size, of course, there were no boots in stock for a particular style that I wanted which meant special ordering my boots. I picked them up about January 20th, 2018. I noticed on February 13th, 2018, that the footbed inserts were separating. For $230 work boots, this was just unacceptable to have poor workmanship fall apart in under 30 days of owning supposedly top-tier work boots. So I called that evening and a guy answered the phone and said sure, no problem, bring in your old ones and everything is warrantied and covered for 6 months after your purchase. So I brought them in last night (Feb. 14th about 7pm) and the lady store clerk was working again. Instead of a simple warranty swap, I received a verbal warning that footbed inserts are not covered under warranty and that this would be a one-time inserts exchange only. Feeling a little defeated from a place that specializes in WORK boots and I do in fact work for a living, after my visit, I was curious as to what the warranty was. I was surprised and totally defeated to find this line in their fine print "Product failures caused by excessive or abusive wear conditions, or if worn for occupational purposes, do not qualify for exchange or purchase credit." Bottom line, since I use my WORK boots for my occupation, a company that specializes in WORK boots do not have any warranty when you use them for WORK. Well-played Red Wing, you got me. Shame on me this time.