Wanted to make an appointment regarding skin condition and said i wanted to see another…read moredermatologist and establish care .. they said they don't do second opinions

Tattoo removal sucks, but it sucks way less here! The staff is very kind and they make the process…read moreas pleasant/tolerable as possible. I've done seven sessions so far on a pretty large back tattoo. My goal is to fade it enough to cover it nicely. It's fading really well! Tattoo removal is pricey but there's no getting around that wherever you go for the service. The atmosphere, attentiveness, and professionalism is five stars :)

Dr. Volker is outstanding! He took the time to explain my condition and I left there feeling so…read morepleased with his conclusions and patience!

I had my first appointment with Dr. Volker a couple of weeks ago. He was incredible! He was very…read moredetailed in his explanation of things; very professional; very down to earth. I had to change dermatology practices due to a change in insurance. Dr. Volker is so much more comprehensive in his skin checks. I am so happy with my decision in choosing this practice and Dr. Volker.

I am extremely frustrated and disappointed with my experience at this office, which I chose…read morespecifically because of its amazing reviews and my interest in trying CoolSculpting. I have never been to this office before and was a new customer. At no point during my initial consultation or booking was I informed that my down payment was non-refundable. This is a critical piece of information that should have been clearly communicated to me verbally before I ever put down over $2,000. Instead, I only discovered this after I called for a refund and was told it was on my consultation form without anyone flagging that clause to me. After the consultation and appointment booking, I decided not to move forward with the procedure and called to cancel. I asked directly how I would be refunded. Instead of getting an answer, I was told someone would call me back. That call never came, and I had to follow up myself the next day just to get any information. When I finally spoke with someone, I was told that my $2,000+ down payment is non-refundable, but that they would "make an exception" and refund half -- leaving the other half sitting on my account for future visits I never asked for and have no intention of using - let's remember I have NEVER been to this office or have used any of their services. Let me be clear: I am not doing this procedure. I don't want a credit. I want my money back. Being told I'm "not really losing money" because it's parked on an account for a service I no longer want is not a solution -- it's a way of avoiding a refund I'm rightfully owed. I came in based on strong reviews and left feeling like transparency was the last priority. Communication failures on your end -- not sharing refund policies upfront and failing to return a promised phone call -- should not result in me losing $1,000. This entire situation has left me with zero trust in this office, and I have no interest in ever returning and honestly have no idea how this practice has almost 5 stars on Google with their very shady practices.

If I could leave 0 stars, I would. Started seeing Frederick Dermatology in October 2024. The NP put…read moreon medication for hair-loss, and did not warn or advise me about the potential side effects( face/swelling+dark circles under eyes). I had a follow up Feb 2025, but missed the appointment due to the office NEVER sending me a reminder, but they made sure to charge me for a no show fee immediately. I was more upset about missing the appointment than about the late fee to be honest. I insisted they find me appointment because I had waited 3 months for this appointment and wasn't going to wait 3 more months. They booked me with another NP. When I saw the NP and explained what was happening, she seemed unconcerned and told me to just lower the dose. The side effects continued to get worse and worse but I didn't want to just stop taking the medication without consulting the medical provider 1st. I had a follow up end of June 2025. 2 weeks before the follow up, they called me to tell the NP will be on VACATION that day can't see anymore. And then, they tell me the next appointment available was end of August 2025. I was in disbelief, I had been struggling with extreme face swelling and fluid retention and wanted to wait 3 more months. I insisted they find me closer appointment. They did but I couldn't get leave for new date at all. I was stuck waiting till August 2025. The side effects were so bad, I couldn't even make it to August. I stopped taking the medication in July. When I finally saw the NP, I explained my issues, it was like talking to a wall. I've never felt more invisible in my life. PLEASE SAVE YOURSELF, DO NOT VISIT THIS PLACE. I wish I had looked up the reviews on Yelp and not Google. I could've saved my beautiful face, now I'm stuck with fluid retention in my neck and face. Also, the medication NEVER helped with the hair shedding.

Superb dermatologist ... highly recommended. Treats everyone with dignity. Has been my…read moredermatologist for many years.

I took my sixteen year old son to see Dr. Van Meter after being seen several times at another local…read moredermatology practice for over a year for severe acne. His skin wasn't responding to recommended treatments, and his self-esteem was extremely low as a result. As a runner, he felt the acne worsened and he was losing his interest in the sport as a result. I can't say ENOUGH GOOD THINGS about Dr. Van Meter, who took my son's condition seriously and at our first visit, listened to his concerns, related to his condition, and prescribed a new course of action which after a month, is already showing considerable improvement. As a result, our son's confidence is up and has a spring back to his step. Thank you Dr. Van Meter, for listening to your patients and huge appreciation to Gracie and the amazing office team, for their kindness and understanding from the start. This practice is the BEST!

Diane Ford is a caring, empathetic doctor. The staff is friendly and professional. I always feel…read morelike Dr. Ford will give me the time I need to discuss a skin lesion or a procedure I might need. It's a partnership. I have been very satisfied working with her for many years.

Beware when asked to leave a $100 deposit for a cosmetic procedure. I was told it was requested to…read moreuse if you cancelled your procedure the sand day or no showed. I get that and agree. I called three days in advance to cancel and asked for my deposit back due to circumstances that cause me to not move forward with procedures. I was told that cosmetic deposits are not refundable. Hmmm...than be sure you disclose your policy to your customers. I've just lost $100 as I will not give any more money to a practice that doesn't provide clear information on their services.

Begged for an appointment for my 6 month old, and this was the only office in town who could fit us…read morein before September. When we arrived, no one was wearing masks behind the desk. We opted to wait outside with the baby until a room was available. When we were shown to a room, the staff member coming in with us was unmasked. I asked her if she was vaccinated for Covid, and she said no, it was her choice and she wasn't. I told her since no one in the office was wearing a mask, I needed someone treating him who was vaccinated for Covid, because he's only 6 months old and can't get vaccinated. She left and came back with a mask on, and said the staff doesn't have to tell me if they are vaccinated, but they will wear a mask while they are treating the baby. I initially said that was fine. But then she went on to tell me it was a healthy office, they are healthcare professionals and they know what they are doing... And that's when I decided to leave. It's incredibly negligent to have unvaccinated people unmasked in a medical office, treating a 6 month old. I literally cannot believe I'm even having to write this review. But I'm writing it as a warning to other patients considering going here. Don't assume because no one is masked up that they are all vaccinated. Ask questions and protect your health. If you aren't comfortable, leave. We certainly will never be treated here.

This is the letter I sent to Dr. Liotta's office…read more Dr. Liotta, Today's office visit was a very disappointing experience. First, I was in your waiting room 25 - 30 min. before I was seen. There were patients that came in after my appointment time (11 am) that were seen before me. Then I sat in the exam room for another 25 min. before you came in. While I was sitting there, I could hear you and the staff laughing and talking and digging into the lunch that had just been delivered (when I was sitting in the waiting room). During the exam, which lasted less than 2 minutes. You said I was complaining about red and itchy feet. I never said that to you and never claimed any red or itchiness. I came in for the toenail fungus and a rash on my ancle. Further you and your staff had no idea you had ordered a hepatic test and the test results were in. I had to point that out to you. So, you obviously had not looked at my chart. When you did look at the results, you saw them for less that 3 seconds and said everything was fine. After that I had to remind you about the rash on the ancle and wanted you to look at that. In short, your treatment is obviously "cookie cutter" medicine to you. You had not looked at my chart and could not be bothered to give more than a few seconds time to anything that I needed today. I will be contacting Dr. Hundermer and asking to be switched to a different dermatologist in the future. Sincerely, John

So happy we were referred to this facility. Dr. O'Donnell is knowledgeable, understanding and…read moresincerely concerned about her patients. The staff is friendly and helpful and everyone makes it a pleasurable experience.

What an awful place! They burned my face in 7 different places, leaving it blistered and scarred…read moreand worse than it looked before I went to them! They also refused to refund my money! Place has gone downhill! Beware!