There is no way I could suggest this dealership to you based on my experience with them in June of 2021.
Warhawk HD had a 2004 Kawasaki VN2000 listed with very low miles and neat as a pin. I talked to Emily and made an offer, Kevin returned my call and said come get it. I made a deposit of $1000 and said see ya Saturday.
Keep in mind I am 475 miles away, one way. They were like wow man you want this bike. I sure did.
I arrive, grab my helmet, sign the electronic waiver and I can tell that Kevin is a little worried. I had brought a trailer and he encouraged me to ride it at least part way home to "blow out some of this old fuel" and I could just tell be was scrambling a bit. Bells were going off at this point.
I try to ride this bike ya'll. This sorry ass crew put me on a bike that stumbled all over, popped, backfired, surged, and was COMPLETLY dangerous to operate. I am an experienced rider and I was MORTIFIED at the performamce of this bike. It was awful to say the very least. Yeah Mr. Casey, hop on anime that is new to you, runs like and ride it through the busy I-20 corridor. Hey man, we got your benjie's not like we care if you die and crumple this bike on the way home right??
I got the bike back to the stealership and it had a HUGE blue spot on the top muffler. The muffler was so hot it was baking the brake line behind it and you could smell hot rubber. I asked Kevin what was up and he acted like he knew nothing even though he could see the exhaust "blueing". He tried to be a little cocky and asked what I wanted to do. We had agreed on $3500 total, at this point I offered $2k because bike would have to go in the shop immediately when I got home, shop has a 6 week wait right now........
Emily now jumped back in like she was super important (after passing me off to Kevin) and said no way on $2k do you have the credit card you placed the deposit on. I said yes, she disappears for a few hands me a receipt says it can take 72 hours to get a refund.........wow, not even a counteroffer on a bike sitting out front with a cosmetically ruined exhaust.
So stealership lacks integrity. How could they try to sell a bike as "no real problems" other than the kickstand switch (which was fully disclosed). How could a stealership not ride a bike hard to make sure it was right?
They had some event going on with food and fellowship. Didn't even offer us a sandwich. Didn't recommend a good local place to get a meal. Basically, I was cast aside as trash after they realized I was not meeting their needs by hauling what I know realized was a problem away from them.
I would run, not walk away from Warhawk HD. Even if you want one of those overpriced models of American consumerism find another dealership. The lack of integrity I experienced here and the cold shoulder after not being able to work out a deal was something I don't want anyone else going through.
There has to be better people out there to give your hard earned money to. After 975 miles, $225 in fuel and a couple hundred bucks on food and snacks all I can say is I am glad I don't own a bike I can't ride, and I will never darken the doorsill of a HD stealership based on the abject failure of the customer service experience at Warhawk HD. It was very obvious that since I was not there to get my wallet raped that they did not have time to truly engage me and serve me as a customer.
This is my story if trying to buy a used metric cruised from a HD Dealership. read more